Common use of Responsibility Model Clause in Contracts

Responsibility Model. The following contains a non-exhaustive list that describes the responsibilities for both DoIT and the customer and may be updated periodically. Updates will be considered effective 14 calendar days from the posting date of the new service agreement. DoIT shall be responsible for the following activities in coordination with the Customer receiving DoIT enterprise managed services: ● Administration of the Google Workspace Platform: ○ Maintains the stability and usability of the platform across production and non-production environments ○ Performs application maintenance to include performance monitoring and error identification and remediation ○ Manages support for incidents with the vendor ○ Manages instance security: user/group access, administration, access control lists, etc. User Responsibility Model: ● Keeping Agency information up to date about: ○ Users ○ Groups ○ Resources ○ New system and application integrations including SMTP and TLS requests ○ Terminations of admin users ○ Deactivation of Groups ○ Requests for changes or additional resource accounts ○ Changes in agency approvers for optional service requests ○ Provide accurate and complete information relative to all issues, including identifying the app and any error messages ○ Be available and/or responsive to DoIT Admin during the resolution of a service related incident or request.