Responsibility Model. The following contains a non-exhaustive list that describes the responsibilities for both DoIT and the customer and may be updated periodically. Updates will be considered effective 14 calendar days from the posting date of the new service agreement.
Appears in 16 contracts
Sources: Service Agreement, Service Agreement, Service Agreement
Responsibility Model. The following contains a non-exhaustive list that describes the responsibilities for both DoIT and the customer and may be updated periodically. Updates will be considered effective 14 calendar days from the posting date of the new service agreement.
A. DoIT Responsibilities for the Customer
1. Timely response
2. License provisioning, deprovisioning and transfers 3. License renewals
Appears in 1 contract
Sources: Service Agreement
Responsibility Model. The following contains a non-exhaustive list that describes the responsibilities for both DoIT and the customer and may be updated periodically. Updates will be considered effective 14 calendar days from the posting date of the new service agreement.
A. DoIT Responsibilities for Customer
1. Account creation and deletion
2. Platform administration
3. Credit allocation
4. Password resets 5. Platform monitoring 6. Platform governance
Appears in 1 contract
Sources: Service Agreement
Responsibility Model. The following contains a non-exhaustive list that describes the responsibilities for both DoIT and the customer and may be updated periodically. Updates will be considered effective 14 calendar days from the posting date of the new service agreement.
A. DoIT Responsibilities
1. Contract administration and management
2. Final approval of deliverables
3. Invoice approval
4. Support dispute resolution
Appears in 1 contract
Sources: Service Agreement
Responsibility Model. The following contains a non-exhaustive list that describes the responsibilities for both DoIT and the customer Serviced Agency and may be updated periodically. Updates will be considered effective 14 calendar days from the posting date of the new service agreementupdatedervice Agreement.
Appears in 1 contract
Sources: Service Agreement
Responsibility Model. The following contains a non-exhaustive list that describes the responsibilities for both DoIT and the customer and may be updated periodically. Updates will be considered effective 14 calendar days from the posting date of the new service agreement.
A. DoIT Responsibilities for Customer (Enterprise)
1. Service provisioning and implementation
2. Incident resolution 3. Routine maintenance
Appears in 1 contract
Sources: Service Agreement