Common use of Responsibility Matrix Clause in Contracts

Responsibility Matrix. a. The parties will follow the process set out in paragraph I.3.b below to document and share (with each other and Transport) their respective service responsibilities in the form of a responsibility matrix. The responsibility matrix will be a high level definition of the relevant key services that will be provided by Supplier A and Supplier B, and describe the manner in which they will cooperate with, and provide information to, each other. The functions and services will be listed by category and the matrix will indicate which party (either Supplier A, Supplier B, or Transport) is primarily responsible for each of the following: service delivery responsibility (R), approval (A) and providing assistance/help (H); a template is attached at Appendix A (Responsibility Matrix) for reference. Further, the responsibility matrix will set out the parties’ agreed positions on each of the following areas: (1) definition of the processes between Supplier A and Supplier B to assist in providing clarity of their respective responsibilities, demarcation lines, and interfaces; (2) operational interfaces; and (3) an effective change management regime. b. The process for creating the responsibility matrix will be as follows: in the ten (10) Business Days following execution of this OLA, Supplier A and Supplier B will each separately prepare a draft responsibility matrix, following the template set forth in Appendix A (Responsibility Matrix), to share with the other party. The draft responsibility matrices will be provided to Transport prior to sharing with the other party in order to confirm that the matrices correctly represent each party's service responsibilities. Following confirmation from Transport, Supplier A and Supplier B shall meet to share their respective responsibilities and generate a combined responsibility matrix that shall replace the example and become the finalised Appendix A (Responsibility Matrix) of this OLA. The combined responsibility matrix must be jointly agreed-to within twenty (20) Business Days and provided to Transport for confirmation. c. Supplier A and Supplier B will work together to indicate in the responsibility matrix each significant service hand-off or dependency (e.g., each "H" item, trouble ticket hand-offs, or where one depends on a resource provided by the other). For each case, Supplier A and Supplier B will discuss and agree on a common expectation of effort contribution, appropriate prior notice, and committed performance timing so that there is a clear and complete understanding of how they will work together to deliver such services in a seamless manner. These agreed expectations will be documented in Appendix B (Agreed Expectations). d. Supplier A or Supplier B may write either separately or jointly to Transport to identify overlaps or gaps in service and make such recommendations to Transport as are deemed appropriate to address those issues. To the extent relevant and included in their respective agreements with Transport, the parties will update the responsibility matrix to reflect the resolution of such issues.

Responsibility Matrix. a. The parties will follow the process set out in paragraph I.3.b below to document and share (with each other and Transport) their respective service responsibilities in the form of a responsibility matrix. The responsibility matrix will be a high level definition of the relevant key services that will be provided by Supplier A and Supplier B, and describe the manner in which they will cooperate with, and provide information to, each other. The functions and services will be listed by category and the matrix will indicate which party (either Supplier A, Supplier B, or Transport) is primarily responsible for each of the following: service delivery responsibility (R), approval (A) and providing assistance/help (H); a template is attached at Appendix A (Responsibility Matrix) for reference. Further, the responsibility matrix will set out the parties’ agreed positions on each of the following areas: (1) definition of the processes between Supplier A and Supplier B to assist in providing clarity of their respective responsibilities, demarcation lines, and interfaces; (2) operational interfaces; and (3) an effective change management regime. b. The process for creating the responsibility matrix will be as follows: in the ten (10) Business Days following execution of this OLA, Supplier A and Supplier B will each separately prepare a draft responsibility matrix, following the template set forth in Appendix A (Responsibility Matrix), to share with the other party. The draft responsibility matrices will be provided to Transport prior to sharing with the other party in order to confirm that the matrices correctly represent each party's service responsibilities. Following confirmation from Transport, Supplier A and Supplier B shall meet to share their respective responsibilities and generate a combined responsibility matrix that shall replace the example and become the finalised Appendix A (Responsibility Matrix) of this OLA. The combined responsibility matrix must be jointly agreed-to within twenty (20) Business Days and provided to Transport for confirmation. c. Supplier A and Supplier B will work together to indicate in the responsibility matrix each significant service hand-off or dependency (e.g., each "H" item, trouble ticket hand-offs, or where one depends on a resource provided by the other). For each case, Supplier A and Supplier B will discuss and agree on a common expectation of effort contribution, appropriate prior notice, and committed performance timing so that there is a clear and complete understanding of how they will work together to deliver such services in a seamless manner. These agreed expectations will be documented in Appendix B (Agreed Expectations). d. Supplier A or Supplier B may write either separately or jointly to Transport to identify overlaps or gaps in service and make such recommendations to Transport as are deemed appropriate to address those issues. To the extent relevant and included in their respective agreements with Transport, the parties will update the responsibility matrix to reflect the resolution of such issues.the