Excused Downtime for all SLAs Clause Samples

Excused Downtime for all SLAs. This Service Level Agreement will not apply, and no time or lack of Service availability will be calculated for any event that adversely impacts the Service that is caused by: (a) the acts or omissions of Customer, its employees, contractors or agents or its end users; (b) the failure or malfunction of equipment, applications or systems not owned or controlled by CenturyLink or its vendors or agents under its control; (c) Force Majeure Events, as defined in the Agreement; (d) scheduled service maintenance, alteration or implementation; (e) the unavailability of required Customer personnel, including as a result of failure to provide CenturyLink with accurate, current contact information; (f) CenturyLink’s lack of access to the Customer premises where reasonably required to restore the Service; (g) Customer's failure to release the Service for testing or repair and continuing to use the Service on an impaired basis; (h) improper or inaccurate network specifications provided by Customer. • CENTURYLINK AIRBUS HOSTED VESTA STATEMENT OF WORK • CENTURYLINK NG9-1-1 WITH MANAGED 9-1-1 CPE STATEMENT OF WORK FOR INFRASTRUCTURE IMPLEMENTATION This Statement of Work (“SOW”) is subject to the agreement between CenturyLink Communications, LLC f/k/a Qwest Communications Company, LLC (“CenturyLink”) and <CUSTOMER> (“Customer”) under which Customer has agreed to the terms and conditions for purchase of installation, implementation and ongoing maintenance of NG911 equipment (“CPE”) which was signed by Customer on <ENTER DATE the Agreement was signed> (the “Agreement”). Qwest Communications Company, LLC d/b/a CenturyLink QCC completed a name change to CenturyLink Communications, LLC on April 1, 2014. References in supporting agreements or other documents, to Qwest Communications Company, LLC or its predecessors are replaced with “CenturyLink Communications, LLC.” Capitalized terms not defined herein are defined in the Agreement. This SOW will not become effective unless and until CenturyLink and Customer have executed the Agreement referenced in this section. Under this SOW CenturyLink will provide a professional services solution for implementation of NG911 Hosted CPE (“Project”). The Project might include a recommendation to purchase other CenturyLink products or services. CenturyLink will be the prime contractor for all services and products associated with this Project. For the support required under this SOW, CenturyLink will be working with Airbus (“Subcontractor”). Ac...