Common use of RESPONSIBILITY FOR AWARDS Clause in Contracts

RESPONSIBILITY FOR AWARDS. 7.1 The Contractor acknowledges that each Framework Public Body is independently responsible for the conduct of its award of Call off Contracts and Orders under the Framework Agreement and that the Authority is not responsible or accountable for and shall have no liability whatsoever in relation to:- 7.1.1 the conduct of the Framework Public Body in relation to the Framework Agreement;or 7.1.2 the performance or non-performance of any Call off Contracts and Orders between the Contractor and the Framework Public Body entered into pursuant to the Framework Agreement. This and the following 3 pages comprise Schedule 4 to the Framework Agreement between the Scottish Ministers and ▇▇▇▇▇▇ ▇▇▇▇▇▇▇ LLP 1. Both the Framework Agreement and associated Call-off Contract activity are subject to Contract Management which is carried out by the Authority, the Contractor and the Framework Public Body and is a requirement under both the Framework Agreement and Call-off Contracts. Contract Management shall be applied to the mobilisation phase, transition, contract period and closure/demobilisation phase of the Framework and Call-off Contracts. 2. The level of Framework Public Body Contract Management may differ depending on the value of the Call-off Contract and level of risk involved. 3. The Authority shall be responsible for the Strategic Contract Management of the Framework Agreement and each Framework Public Body shall be responsible for their day to day contract management of Orders which form the Call-off Contract. 4. The roles and responsibilities of the Contractor, Framework Public Body and Authority to deliver Framework and Call-off Contract Management are detailed below. 5. The Contractor’s roles and responsibilities in Contract Management are as follows: 5.1 assisting with the development of the Framework management plan; 5.2 provide a Strategic Contract Manager to manage this Framework Agreement with the Authority; 5.3 provide for each Framework Public Body, a specified Contract Manager. For the avoidance of doubt, each Framework Public Body does not necessarily require a Contract Manager dedicated solely to that organisation; 5.4 the nominated Contract Manager shall communicate with the Framework Public Body and the Authority; 5.5 assist in launching this Framework Agreement with the Authority and Framework Public Bodies; 5.6 meeting, monitoring and reporting on the Framework Public Body spend and value for money savings under the Framework to the Authority’s Framework Manager on a Quarterly basis, within 10 days of the quarter end, including providing individual Framework Public Body spend and savings and consolidated spend and savings information to the Authority’s Framework Manager; 5.7 meeting, continually improving, monitoring and reporting on the Contractor performance under the Framework Agreement to the Authority’s Framework Manager on a quarterly basis. The Contractor must provide individual Framework Public Body and consolidated Framework Public Bodies performance management information to the Authority’s Framework Manager; 5.8 working with each Framework Public Body to develop and agree specific requirements and format for tailored monthly management information reports and further developing these reports where required;

RESPONSIBILITY FOR AWARDS. 7.1 The Contractor acknowledges that each Framework Public Body is independently responsible for the conduct of its award of Call off Contracts and Orders under the Framework Agreement and that the Authority is not responsible or accountable for and shall have no liability whatsoever in relation to:- 7.1.1 the conduct of the Framework Public Body in relation to the Framework Agreement;or 7.1.2 the performance or non-performance of any Call off Contracts and Orders between the Contractor and the Framework Public Body entered into pursuant to the Framework Agreement. This and the following 3 pages comprise Schedule 4 to the Framework Agreement between the Scottish Ministers and ▇▇▇▇▇▇ ▇▇▇▇▇▇▇ MacRoberts LLP 1. Both the Framework Agreement and associated Call-off Contract activity are subject to Contract Management which is carried out by the Authority, the Contractor and the Framework Public Body and is a requirement under both the Framework Agreement and Call-off Contracts. Contract Management shall be applied to the mobilisation phase, transition, contract period and closure/demobilisation phase of the Framework and Call-off Contracts. 2. The level of Framework Public Body Contract Management may differ depending on the value of the Call-off Contract and level of risk involved. 3. The Authority shall be responsible for the Strategic Contract Management of the Framework Agreement and each Framework Public Body shall be responsible for their day to day contract management of Orders which form the Call-off Contract. 4. The roles and responsibilities of the Contractor, Framework Public Body and Authority to deliver Framework and Call-off Contract Management are detailed below. 5. The Contractor’s roles and responsibilities in Contract Management are as follows: 5.1 assisting with the development of the Framework management plan; 5.2 provide a Strategic Contract Manager to manage this Framework Agreement with the Authority; 5.3 provide for each Framework Public Body, a specified Contract Manager. For the avoidance of doubt, each Framework Public Body does not necessarily require a Contract Manager dedicated solely to that organisation; 5.4 the nominated Contract Manager shall communicate with the Framework Public Body and the Authority; 5.5 assist in launching this Framework Agreement with the Authority and Framework Public Bodies; 5.6 meeting, monitoring and reporting on the Framework Public Body spend and value for money savings under the Framework to the Authority’s Framework Manager on a Quarterly basis, within 10 days of the quarter end, including providing individual Framework Public Body spend and savings and consolidated spend and savings information to the Authority’s Framework Manager; 5.7 meeting, continually improving, monitoring and reporting on the Contractor performance under the Framework Agreement to the Authority’s Framework Manager on a quarterly basis. The Contractor must provide individual Framework Public Body and consolidated Framework Public Bodies performance management information to the Authority’s Framework Manager; 5.8 working with each Framework Public Body to develop and agree specific requirements and format for tailored monthly management information reports and further developing these reports where required;

RESPONSIBILITY FOR AWARDS. 7.1 The Contractor acknowledges that each Framework Public Body is independently responsible for the conduct of its award of Call off Contracts and Orders under the Framework Agreement and that the Authority is not responsible or accountable for and shall have no liability whatsoever in relation to:- 7.1.1 the conduct of the Framework Public Body in relation to the Framework Agreement;or 7.1.2 the performance or non-performance of any Call off Contracts and Orders between the Contractor and the Framework Public Body entered into pursuant to the Framework Agreement. This and the following 3 pages comprise Schedule 4 to the Framework Agreement between the Scottish Ministers and ▇▇▇▇▇▇ ▇▇▇▇▇▇▇ Shepherd + Wedderburn LLP 1. Both the Framework Agreement and associated Call-off Contract activity are subject to Contract Management which is carried out by the Authority, the Contractor and the Framework Public Body and is a requirement under both the Framework Agreement and Call-off Contracts. Contract Management shall be applied to the mobilisation phase, transition, contract period and closure/demobilisation phase of the Framework and Call-off Contracts. 2. The level of Framework Public Body Contract Management may differ depending on the value of the Call-off Contract and level of risk involved. 3. The Authority shall be responsible for the Strategic Contract Management of the Framework Agreement and each Framework Public Body shall be responsible for their day to day contract management of Orders which form the Call-off Contract. 4. The roles and responsibilities of the Contractor, Framework Public Body and Authority to deliver Framework and Call-off Contract Management are detailed below. 5. The Contractor’s roles and responsibilities in Contract Management are as follows: 5.1 assisting with the development of the Framework management plan; 5.2 provide a Strategic Contract Manager to manage this Framework Agreement with the Authority; 5.3 provide for each Framework Public Body, a specified Contract Manager. For the avoidance of doubt, each Framework Public Body does not necessarily require a Contract Manager dedicated solely to that organisation; 5.4 the nominated Contract Manager shall communicate with the Framework Public Body and the Authority; 5.5 assist in launching this Framework Agreement with the Authority and Framework Public Bodies; 5.6 meeting, monitoring and reporting on the Framework Public Body spend and value for money savings under the Framework to the Authority’s Framework Manager on a Quarterly basis, within 10 days of the quarter end, including providing individual Framework Public Body spend and savings and consolidated spend and savings information to the Authority’s Framework Manager; 5.7 meeting, continually improving, monitoring and reporting on the Contractor performance under the Framework Agreement to the Authority’s Framework Manager on a quarterly basis. The Contractor must provide individual Framework Public Body and consolidated Framework Public Bodies performance management information to the Authority’s Framework Manager; 5.8 working with each Framework Public Body to develop and agree specific requirements and format for tailored monthly management information reports and further developing these reports where required;

RESPONSIBILITY FOR AWARDS. 7.1 The Contractor acknowledges that each Framework Public Body is independently responsible for the conduct of its award of Call off Contracts and Orders under the Framework Agreement and that the Authority is not responsible or accountable for and shall have no liability whatsoever in relation to:- 7.1.1 the conduct of the Framework Public Body in relation to the Framework Agreement;or 7.1.2 the performance or non-performance of any Call off Contracts and Orders between the Contractor and the Framework Public Body entered into pursuant to the Framework Agreement. This and the following 3 pages comprise Schedule 4 to the Framework Agreement between the Scottish Ministers and ▇▇▇▇▇▇ ▇▇▇▇▇▇▇ Strathern LLP 1. Both the Framework Agreement and associated Call-off Contract activity are subject to Contract Management which is carried out by the Authority, the Contractor and the Framework Public Body and is a requirement under both the Framework Agreement and Call-off Contracts. Contract Management shall be applied to the mobilisation phase, transition, contract period and closure/demobilisation phase of the Framework and Call-off Contracts. 2. The level of Framework Public Body Contract Management may differ depending on the value of the Call-off Contract and level of risk involved. 3. The Authority shall be responsible for the Strategic Contract Management of the Framework Agreement and each Framework Public Body shall be responsible for their day to day contract management of Orders which form the Call-off Contract. 4. The roles and responsibilities of the Contractor, Framework Public Body and Authority to deliver Framework and Call-off Contract Management are detailed below. 5. The Contractor’s roles and responsibilities in Contract Management are as follows: 5.1 assisting with the development of the Framework management plan; 5.2 provide a Strategic Contract Manager to manage this Framework Agreement with the Authority; 5.3 provide for each Framework Public Body, a specified Contract Manager. For the avoidance of doubt, each Framework Public Body does not necessarily require a Contract Manager dedicated solely to that organisation; 5.4 the nominated Contract Manager shall communicate with the Framework Public Body and the Authority; 5.5 assist in launching this Framework Agreement with the Authority and Framework Public Bodies; 5.6 meeting, monitoring and reporting on the Framework Public Body spend and value for money savings under the Framework to the Authority’s Framework Manager on a Quarterly basis, within 10 days of the quarter end, including providing individual Framework Public Body spend and savings and consolidated spend and savings information to the Authority’s Framework Manager; 5.7 meeting, continually improving, monitoring and reporting on the Contractor performance under the Framework Agreement to the Authority’s Framework Manager on a quarterly basis. The Contractor must provide individual Framework Public Body and consolidated Framework Public Bodies performance management information to the Authority’s Framework Manager; 5.8 working with each Framework Public Body to develop and agree specific requirements and format for tailored monthly management information reports and further developing these reports where required;

RESPONSIBILITY FOR AWARDS. 7.1 The Contractor acknowledges that each Framework Public Body is independently responsible for the conduct of its award of Call off Contracts and Orders under the Framework Agreement and that the Authority is not responsible or accountable for and shall have no liability whatsoever in relation to:- 7.1.1 the conduct of the Framework Public Body in relation to the Framework Agreement;or 7.1.2 the performance or non-performance of any Call off Contracts and Orders between the Contractor and the Framework Public Body entered into pursuant to the Framework Agreement. This and the following 3 pages comprise Schedule 4 to the Framework Agreement between the Scottish Ministers and ▇▇▇▇▇▇ ▇▇▇▇▇▇▇ Brodies LLP 1. Both the Framework Agreement and associated Call-off Contract activity are subject to Contract Management which is carried out by the Authority, the Contractor and the Framework Public Body and is a requirement under both the Framework Agreement and Call-off Contracts. Contract Management shall be applied to the mobilisation phase, transition, contract period and closure/demobilisation phase of the Framework and Call-off Contracts. 2. The level of Framework Public Body Contract Management may differ depending on the value of the Call-off Contract and level of risk involved. 3. The Authority shall be responsible for the Strategic Contract Management of the Framework Agreement and each Framework Public Body shall be responsible for their day to day contract management of Orders which form the Call-off Contract. 4. The roles and responsibilities of the Contractor, Framework Public Body and Authority to deliver Framework and Call-off Contract Management are detailed below. 5. The Contractor’s roles and responsibilities in Contract Management are as follows: 5.1 assisting with the development of the Framework management plan; 5.2 provide a Strategic Contract Manager to manage this Framework Agreement with the Authority; 5.3 provide for each Framework Public Body, a specified Contract Manager. For the avoidance of doubt, each Framework Public Body does not necessarily require a Contract Manager dedicated solely to that organisation; 5.4 the nominated Contract Manager shall communicate with the Framework Public Body and the Authority; 5.5 assist in launching this Framework Agreement with the Authority and Framework Public Bodies; 5.6 meeting, monitoring and reporting on the Framework Public Body spend and value for money savings under the Framework to the Authority’s Framework Manager on a Quarterly basis, within 10 days of the quarter end, including providing individual Framework Public Body spend and savings and consolidated spend and savings information to the Authority’s Framework Manager; 5.7 meeting, continually improving, monitoring and reporting on the Contractor performance under the Framework Agreement to the Authority’s Framework Manager on a quarterly basis. The Contractor must provide individual Framework Public Body and consolidated Framework Public Bodies performance management information to the Authority’s Framework Manager; 5.8 working with each Framework Public Body to develop and agree specific requirements and format for tailored monthly management information reports and further developing these reports where required;

RESPONSIBILITY FOR AWARDS. 7.1 The Contractor acknowledges that each Framework Public Body is independently responsible for the conduct of its award of Call off Contracts and Orders under the Framework Agreement and that the Authority is not responsible or accountable for and shall have no liability whatsoever in relation to:- 7.1.1 the conduct of the Framework Public Body in relation to the Framework Agreement;or 7.1.2 the performance or non-performance of any Call off Contracts and Orders between the Contractor and the Framework Public Body entered into pursuant to the Framework Agreement. This and the following 3 pages comprise Schedule 4 to the Framework Agreement between the Scottish Ministers and ▇▇▇▇▇▇ ▇▇▇▇▇▇▇ LLP 1. Both the Framework Agreement and associated Call-off Contract activity are subject to Contract Management which is carried out by the Authority, the Contractor and the Framework Public Body and is a requirement under both the Framework Agreement and Call-off Contracts. Contract Management shall be applied to the mobilisation phase, transition, contract period and closure/demobilisation phase of the Framework and Call-off Contracts. 2. The level of Framework Public Body Contract Management may differ depending on the value of the Call-off Contract and level of risk involved. 3. The Authority shall be responsible for the Strategic Contract Management of the Framework Agreement and each Framework Public Body shall be responsible for their day to day contract management of Orders which form the Call-off Contract. 4. The roles and responsibilities of the Contractor, Framework Public Body and Authority to deliver Framework and Call-off Contract Management are detailed below. 5. The Contractor’s roles and responsibilities in Contract Management are as follows: 5.1 assisting with the development of the Framework management plan; 5.2 provide a Strategic Contract Manager to manage this Framework Agreement with the Authority; 5.3 provide for each Framework Public Body, a specified Contract Manager. For the avoidance of doubt, each Framework Public Body does not necessarily require a Contract Manager dedicated solely to that organisation; 5.4 the nominated Contract Manager shall communicate with the Framework Public Body and the Authority; 5.5 assist in launching this Framework Agreement with the Authority and Framework Public Bodies; 5.6 meeting, monitoring and reporting on the Framework Public Body spend and value for money savings under the Framework to the Authority’s Framework Manager on a Quarterly basis, within 10 days of the quarter end, including providing individual Framework Public Body spend and savings and consolidated spend and savings information to the Authority’s Framework Manager; 5.7 meeting, continually improving, monitoring and reporting on the Contractor performance under the Framework Agreement to the Authority’s Framework Manager on a quarterly basis. The Contractor must provide individual Framework Public Body and consolidated Framework Public Bodies performance management information to the Authority’s Framework Manager; 5.8 working with each Framework Public Body to develop and agree specific requirements and format for tailored monthly management information reports and further developing these reports where required;

RESPONSIBILITY FOR AWARDS. 7.1 5.1. The Contractor acknowledges that each Framework Public Body is independently responsible for the conduct of its award of Call call-off Contracts and Orders contracts or orders under the Framework Agreement and that the Authority is not responsible or accountable for and shall have no liability whatsoever in relation to:- 7.1.1 5.1.1. the conduct of the Framework Public Body in relation to the Framework Agreement;orAgreement; or 7.1.2 5.1.2. the performance or non-performance of any Call call-off Contracts and Orders contracts or orders between the Contractor and the Framework Public Body entered into pursuant to the Framework Agreement. This and the following 3 pages comprise Schedule 4 to the Framework Agreement between the Scottish Ministers and ▇▇▇▇▇▇ ▇▇▇▇▇▇▇ LLPMediaCom Holdings Limited. 1. Both the Framework Agreement and associated Call-off Contract activity are subject to Contract Management which is carried out by the Authority, the Contractor and the Framework Public Body and is a requirement under both the Framework Agreement and Callcall-off Contractscontracts. Contract Management shall be applied to the mobilisation phase, transition, contract period and closure/demobilisation phase of the Framework and Callcall-off Contracts. 2. The level of Framework Public Body Contract Management may differ depending on the value of the Callcall-off Contract and level of risk involved. 3. The Authority shall be responsible for the Strategic Contract Management of the Framework Agreement and each Framework Public Body shall be responsible for their day to day contract management of Orders which form the Callcall-off Contract. 4. The roles and responsibilities of the Contractor, Framework Public Body and Authority to deliver Framework and Callcall-off Contract Management are detailed below. 5. The Contractor’s roles and responsibilities in Contract Management are as follows: 5.1 assisting with the development of the Framework management plan; 5.2 provide a Strategic Contract Manager to manage this Framework Agreement with the Authority; 5.3 provide for each Framework Public Body, a specified Contract Manager. For the avoidance of doubt, each Framework Public Body does not necessarily require a Contract Manager dedicated solely to that organisation; 5.4 the nominated Contract Manager shall communicate with the Framework Public Body and the Authority; 5.5 assist in launching this Framework Agreement with the Authority and Framework Public Bodies; 5.6 meeting, monitoring and reporting on the Framework Public Body spend and value for money savings under the Framework to the Authority’s Framework Manager on a Quarterly basis, within 10 days of the quarter end, including providing individual Framework Public Body spend and savings and consolidated spend and savings information to the Authority’s Framework ManagerManager as required and to the appointed media Auditor; 5.7 meeting, continually improving, monitoring and reporting on the Contractor performance under the Framework Agreement to the Authority’s Framework Manager on a quarterly basis, including performance against service levels of prompt payment of sub-contractors. The Contractor must provide individual Framework Public Body and consolidated Framework Public Bodies performance management information to the Authority’s Framework Manager; 5.8 working with each Framework Public Body to develop and agree specific requirements and format for tailored monthly management information reports and further developing these reports where required; 5.9 maintain, prepare and submit additional management information reports to each Framework Public Body tailored to meet their needs, showing only information that is relevant to that particular Framework Public Body. The format of the required information shall be agreed between the Framework Public Body and the Contractor; 5.10 attending quarterly Framework management meetings as required with the Authority and Contract management meetings with the Framework Public Body, as required; 5.11 resolving issues and complaints in line with timescales as indicated under Performance Management Service Levels at Schedule 1; 5.12 supporting and enabling the Authority and/or the Framework Public Body to carry out amendments / extensions / reviews / audits /spot checks of the Framework/call-off Contract as required; 5.13 supporting and enabling the transition and closure of the Framework/call-off Contract as appropriate e.g. TUPE information where applicable; 5.14 providing feedback and input in the form of lessons learned into the Authority’s Framework Manager to enable continuous improvement; 5.15 working with the Framework Public Body and Authority as required providing accurate and timely information relevant to freedom of information requests, parliamentary questions, ministerial correspondence and other requests for information within 48 hours. Expenditure related requests should represent the actual expenditure (Full costs) paid to date for the period requested by the Framework Public Body; 5.16 adhere to the Invoicing Requirements detailed within the Specification of Requirements; 5.17 undertake a billing run, on a monthly basis, or as agreed with individual Framework Public Bodies. The date of the month to be agreed with each Framework Public Body, with the exception of March, where the number of billing runs required should be agreed with each Framework Public Body; 5.18 undertake contract management of any sub-contractor(s); 5.19 the Framework Public Body may, from time to time, delegate all or some of their powers, in relation to the call-off Contract, to other Framework Public Body’s staff or external organisations appointed by the Framework Public Body. In addition, there may be a requirement on the Contractor to liaise and communicate with other contractors at the Framework Public Body’s premises as and when advised by the Framework Public Body’s point of contact; 5.20 develop and deliver a programme for the promotion of the services available under the Framework to Framework Public Bodies; 5.21 by using a Balanced Scorecard (BSC) mechanism monitor the contract and supplier performance against KPIs and other specified performance indicators with UIG and Framework Public Bodies; 5.22 on a quarterly basis, issue the BSC to representatives of the Framework Public Bodies for completion, collating the results of the BSC and producing a consolidated report to the Authority using agreed templates. 6. The Authority’s roles and responsibilities on Contract Management are as follows: 6.1 working with the Contractor and Framework Public Bodies to finalise and mobilise the Management Plan for this Framework Agreement; 6.2 preparing and communicating Framework information to the Framework Public Bodies and the Contractor; 6.3 launching the Framework to the Centres of Expertise and Framework Public Bodies, with the Contractor; 6.4 receipting, reviewing, managing and reporting on the Framework Public Bodies spend under the Framework, in conjunction with the appointed media Auditor, to senior management on a Quarterly basis, including providing individual and consolidated spend information as required; 6.5 by using a Balanced Scorecard mechanism monitor the contract and supplier performance against KPIs and other specified performance indicators with UIG and Framework Public Bodies; 6.6 monitoring ‘take-up’ and spend through the framework by Framework Public Bodies; 6.7 chairing Framework management meetings as required facilitating the way forward for issues, risks and actions; 6.8 supporting the resolution of issues and complaints in line with timescales as indicated under Performance Management in the Service Levels; 6.9 carrying out reviews/amendments/extensions/audits/company financial spot checks of the Framework with input from Framework Public Bodies as required; 6.10 managing the Framework from Award until Expiry; 6.11 collating lessons learnt from the Framework Public Bodies and Contractor and feeding this into future procurements to enable continuous improvement; 6.12 working with the Framework Public Bodies and Contractor as required to provide accurate and timely information relevant to freedom of information requests, parliamentary questions or ministerial correspondence; 7. The Framework Public Body’s roles and responsibilities on Contract Management are as follows: 7.1 assisting with the development of the Framework management plan; 7.2 providing a Contract Manager to support managing the Framework with the Authority and Contractor; 7.3 the nominated Contract Manager communicating with the Contractor and the Authority; 7.4 supporting/attending Framework launch events as required; 7.5 Framework Public Body Contract Management – day-to-day raising of orders as per the terms of the Framework; 7.6 verifying spend under the Framework to the Authority’s Framework Manager on a Quarterly basis; 7.7 monitoring and reporting on the Contractor performance under the Framework to the Authority’s Framework Manager on a quarterly basis against the agreed performance management measures; 7.8 working with the Contractor to develop and agree specific requirements and format for tailored management information reports; 7.9 request, receive and review additional management information reports and provide feedback for any additional information to be included or further development of format where required; 7.10 attending and contributing to meetings run by the Authority’s Framework Manager; 7.11 completing the quarterly Balance Scorecard returns; 7.12 resolving Order /call-off Contract operational issues and complaints; 7.13 supporting the Authority’s Framework Manager in carrying out amendments/ extensions/reviews/audits/spot checks of the Framework as required; 7.14 contributing to Framework amendments / extensions for the Authority’s Framework Manager to take forward; 7.15 supporting and enabling the transition and closure of the Framework; 7.16 providing feedback to the Authority’s Framework Manager on resolving issues, risks and complaints as well as engaging in lessons learned and continuous improvement; 7.17 working with the Authority and Contractor as required to provide accurate and timely information relevant to freedom of information requests, parliamentary questions or ministerial correspondence; 7.18 working with the Contractor to agree specific requirements for Finance process and day to day operational requirements; 8. For the purpose of Performance Monitoring of the Service, the Authority may apply a Balance Scorecard (BSC) mechanism. 8.1 The Balanced Scorecard mechanism allows for the overall performance of the Service to be monitored as opposed to the focus being placed on one particular area. 8.2 The Balanced Scorecard is a fair, open and transparent means of delivering the Authority’s obligations to monitor and report on the performance of the Service. 8.3 Information on the Scottish Government’s Balanced Scorecard mechanism with an example is detailed in the link below. 8.4 The Authority shall notify the Contractor within 3 months of the Framework commencement date, the appropriate weightings to be used to measure the overall performance based on the Service Level Agreements (Key Performance Indicators). 8.5 The Contractor will apply the mechanisms of the Balanced Scorecard on a quarterly basis and a timetable shall be provided to the Authority within 3 months of the Framework commencement date. 8.6 The Authority will monitor the outcome of the Balanced Scorecard regime, consulting with Framework Public Bodies as they deem appropriate. This and the following [ ] pages comprise Schedule 5 to the Framework Agreement between the Purchaser [insert name of purchaser] and «F3: Contractor name»

RESPONSIBILITY FOR AWARDS. 7.1 The Contractor acknowledges that each Framework Public Body is independently responsible for the conduct of its award of Call off Contracts and Orders under the Framework Agreement and that the Authority is not responsible or accountable for and shall have no liability whatsoever in relation to:- 7.1.1 the conduct of the Framework Public Body in relation to the Framework Agreement;or 7.1.2 the performance or non-performance of any Call off Contracts and Orders between the Contractor and the Framework Public Body entered into pursuant to the Framework Agreement. This and the following 3 following3 pages comprise Schedule 4 to the Framework Agreement between the Scottish Ministers and ▇▇▇▇▇▇ ▇▇▇▇▇▇▇ LLP 1. Both the Framework Agreement and associated Call-off Contract activity are subject to Contract Management which is carried out by the Authority, the Contractor and the Framework Public Body and is a requirement under both the Framework Agreement and Call-off Contracts. Contract Management shall be applied to the mobilisation phase, transition, contract period and closure/demobilisation phase of the Framework and Call-off Contracts. 2. The level of Framework Public Body Contract Management may differ depending on the value of the Call-off Contract and level of risk involved. 3. The Authority shall be responsible for the Strategic Contract Management of the Framework Agreement and each Framework Public Body shall be responsible for their day to day contract management of Orders which form the Call-off Contract. 4. The roles and responsibilities of the Contractor, Framework Public Body and Authority to deliver Framework and Call-off Contract Management are detailed below. 5. The Contractor’s roles and responsibilities in Contract Management are as follows: 5.1 assisting with the development of the Framework management plan; 5.2 provide a Strategic Contract Manager to manage this Framework Agreement with the Authority; 5.3 provide for each Framework Public Body, a specified Contract Manager. For the avoidance of doubt, each Framework Public Body does not necessarily require a Contract Manager dedicated solely to that organisation; 5.4 the nominated Contract Manager shall communicate with the Framework Public Body and the Authority; 5.5 assist in launching this Framework Agreement with the Authority and Framework Public Bodies; 5.6 meeting, monitoring and reporting on the Framework Public Body spend and value for money savings under the Framework to the Authority’s Framework Manager on a Quarterly basis, within 10 days of the quarter end, including providing individual Framework Public Body spend and savings and consolidated spend and savings information to the Authority’s Framework Manager; 5.7 meeting, continually improving, monitoring and reporting on the Contractor performance under the Framework Agreement to the Authority’s Framework Manager on a quarterly basis. The Contractor must provide individual Framework Public Body and consolidated Framework Public Bodies performance management information to the Authority’s Framework Manager; 5.8 working with each Framework Public Body to develop and agree specific requirements and format for tailored monthly management information reports and further developing these reports where required;

RESPONSIBILITY FOR AWARDS. 7.1 5.1. The Contractor acknowledges that each Framework Public Body is independently responsible for the conduct of its award of Call call-off Contracts and Orders contracts or orders under the Framework Agreement and that the Authority is not responsible or accountable for and shall have no liability whatsoever in relation to:- 7.1.1 5.1.1. the conduct of the Framework Public Body in relation to the Framework Agreement;orAgreement; or 7.1.2 5.1.2. the performance or non-performance of any Call call-off Contracts and Orders contracts or orders between the Contractor and the Framework Public Body entered into pursuant to the Framework Agreement. This and the following 3 pages comprise Schedule 4 to the Framework Agreement between the Scottish Ministers and ▇▇▇▇▇▇ ▇▇▇▇▇▇▇ LLPSpiritmedia Scotland Limited. 1. Both the Framework Agreement and associated Call-off Contract activity are subject to Contract Management which is carried out by the Authority, the Contractor and the Framework Public Body and is a requirement under both the Framework Agreement and Callcall-off Contractscontracts. Contract Management shall be applied to the mobilisation phase, transition, contract period and closure/demobilisation phase of the Framework and Callcall-off Contracts. 2. The level of Framework Public Body Contract Management may differ depending on the value of the Callcall-off Contract and level of risk involved. 3. The Authority shall be responsible for the Strategic Contract Management of the Framework Agreement and each Framework Public Body shall be responsible for their day to day contract management of Orders which form the Callcall-off Contract. 4. The roles and responsibilities of the Contractor, Framework Public Body and Authority to deliver Framework and Callcall-off Contract Management are detailed below. 5. The Contractor’s roles and responsibilities in Contract Management are as follows: 5.1 assisting with the development of the Framework management plan; 5.2 provide a Strategic Contract Manager to manage this Framework Agreement with the Authority; 5.3 provide for each Framework Public Body, a specified Contract Manager. For the avoidance of doubt, each Framework Public Body does not necessarily require a Contract Manager dedicated solely to that organisation; 5.4 the nominated Contract Manager shall communicate with the Framework Public Body and the Authority; 5.5 assist in launching this Framework Agreement with the Authority and Framework Public Bodies; 5.6 meeting, monitoring and reporting on the Framework Public Body spend and value for money savings under the Framework to the Authority’s Framework Manager on a Quarterly basis, within 10 days of the quarter end, including providing individual Framework Public Body spend and savings and consolidated spend and savings information to the Authority’s Framework ManagerManager as required and to the appointed media Auditor; 5.7 meeting, continually improving, monitoring and reporting on the Contractor performance under the Framework Agreement to the Authority’s Framework Manager on a quarterly basis, including performance against service levels of prompt payment of sub-contractors. The Contractor must provide individual Framework Public Body and consolidated Framework Public Bodies performance management information to the Authority’s Framework Manager; 5.8 working with each Framework Public Body to develop and agree specific requirements and format for tailored monthly management information reports and further developing these reports where required; 5.9 maintain, prepare and submit additional management information reports to each Framework Public Body tailored to meet their needs, showing only information that is relevant to that particular Framework Public Body. The format of the required information shall be agreed between the Framework Public Body and the Contractor; 5.10 attending quarterly Framework management meetings as required with the Authority and Contract management meetings with the Framework Public Body, as required; 5.11 resolving issues and complaints in line with timescales as indicated under Performance Management Service Levels at Schedule 1; 5.12 supporting and enabling the Authority and/or the Framework Public Body to carry out amendments / extensions / reviews / audits /spot checks of the Framework/call-off Contract as required; 5.13 supporting and enabling the transition and closure of the Framework/call-off Contract as appropriate e.g. TUPE information where applicable; 5.14 providing feedback and input in the form of lessons learned into the Authority’s Framework Manager to enable continuous improvement; 5.15 working with the Framework Public Body and Authority as required providing accurate and timely information relevant to freedom of information requests, parliamentary questions, ministerial correspondence and other requests for information within 48 hours. Expenditure related requests should represent the actual expenditure (Full costs) paid to date for the period requested by the Framework Public Body; 5.16 adhere to the Invoicing Requirements detailed within the Specification of Requirements; 5.17 undertake a billing run, on a monthly basis, or as agreed with individual Framework Public Bodies. The date of the month to be agreed with each Framework Public Body, with the exception of March, where the number of billing runs required should be agreed with each Framework Public Body; 5.18 undertake contract management of any sub-contractor(s); 5.19 the Framework Public Body may, from time to time, delegate all or some of their powers, in relation to the call-off Contract, to other Framework Public Body’s staff or external organisations appointed by the Framework Public Body. In addition, there may be a requirement on the Contractor to liaise and communicate with other contractors at the Framework Public Body’s premises as and when advised by the Framework Public Body’s point of contact; 5.20 develop and deliver a programme for the promotion of the services available under the Framework to Framework Public Bodies; 5.21 by using a Balanced Scorecard (BSC) mechanism monitor the contract and supplier performance against KPIs and other specified performance indicators with UIG and Framework Public Bodies; 5.22 on a quarterly basis, issue the BSC to representatives of the Framework Public Bodies for completion, collating the results of the BSC and producing a consolidated report to the Authority using agreed templates. 6. The Authority’s roles and responsibilities on Contract Management are as follows: 6.1 working with the Contractor and Framework Public Bodies to finalise and mobilise the Management Plan for this Framework Agreement; 6.2 preparing and communicating Framework information to the Framework Public Bodies and the Contractor; 6.3 launching the Framework to the Centres of Expertise and Framework Public Bodies, with the Contractor; 6.4 receipting, reviewing, managing and reporting on the Framework Public Bodies spend under the Framework, in conjunction with the appointed media Auditor, to senior management on a Quarterly basis, including providing individual and consolidated spend information as required; 6.5 by using a Balanced Scorecard mechanism monitor the contract and supplier performance against KPIs and other specified performance indicators with UIG and Framework Public Bodies; 6.6 monitoring ‘take-up’ and spend through the framework by Framework Public Bodies; 6.7 chairing Framework management meetings as required facilitating the way forward for issues, risks and actions; 6.8 supporting the resolution of issues and complaints in line with timescales as indicated under Performance Management in the Service Levels; 6.9 carrying out reviews/amendments/extensions/audits/company financial spot checks of the Framework with input from Framework Public Bodies as required; 6.10 managing the Framework from Award until Expiry; 6.11 collating lessons learnt from the Framework Public Bodies and Contractor and feeding this into future procurements to enable continuous improvement; 6.12 working with the Framework Public Bodies and Contractor as required to provide accurate and timely information relevant to freedom of information requests, parliamentary questions or ministerial correspondence; 7. The Framework Public Body’s roles and responsibilities on Contract Management are as follows: 7.1 assisting with the development of the Framework management plan; 7.2 providing a Contract Manager to support managing the Framework with the Authority and Contractor; 7.3 the nominated Contract Manager communicating with the Contractor and the Authority; 7.4 supporting/attending Framework launch events as required; 7.5 Framework Public Body Contract Management – day-to-day raising of orders as per the terms of the Framework; 7.6 verifying spend under the Framework to the Authority’s Framework Manager on a Quarterly basis; 7.7 monitoring and reporting on the Contractor performance under the Framework to the Authority’s Framework Manager on a quarterly basis against the agreed performance management measures; 7.8 working with the Contractor to develop and agree specific requirements and format for tailored management information reports; 7.9 request, receive and review additional management information reports and provide feedback for any additional information to be included or further development of format where required; 7.10 attending and contributing to meetings run by the Authority’s Framework Manager; 7.11 completing the quarterly Balance Scorecard returns; 7.12 resolving Order /call-off Contract operational issues and complaints; 7.13 supporting the Authority’s Framework Manager in carrying out amendments/ extensions/reviews/audits/spot checks of the Framework as required; 7.14 contributing to Framework amendments / extensions for the Authority’s Framework Manager to take forward; 7.15 supporting and enabling the transition and closure of the Framework; 7.16 providing feedback to the Authority’s Framework Manager on resolving issues, risks and complaints as well as engaging in lessons learned and continuous improvement; 7.17 working with the Authority and Contractor as required to provide accurate and timely information relevant to freedom of information requests, parliamentary questions or ministerial correspondence; 7.18 working with the Contractor to agree specific requirements for Finance process and day to day operational requirements; 8. For the purpose of Performance Monitoring of the Service, the Authority may apply a Balance Scorecard (BSC) mechanism. 8.1 The Balanced Scorecard mechanism allows for the overall performance of the Service to be monitored as opposed to the focus being placed on one particular area. 8.2 The Balanced Scorecard is a fair, open and transparent means of delivering the Authority’s obligations to monitor and report on the performance of the Service. 8.3 Information on the Scottish Government’s Balanced Scorecard mechanism with an example is detailed in the link below. 8.4 The Authority shall notify the Contractor within 3 months of the Framework commencement date, the appropriate weightings to be used to measure the overall performance based on the Service Level Agreements (Key Performance Indicators). 8.5 The Contractor will apply the mechanisms of the Balanced Scorecard on a quarterly basis and a timetable shall be provided to the Authority within 3 months of the Framework commencement date. 8.6 The Authority will monitor the outcome of the Balanced Scorecard regime, consulting with Framework Public Bodies as they deem appropriate. This and the following [ ] pages comprise Schedule 5 to the Framework Agreement between the Purchaser [insert name of purchaser] and «F3: Contractor name»

RESPONSIBILITY FOR AWARDS. 7.1 The Contractor acknowledges that each Framework Public Body is independently responsible for the conduct of its award of Call off Contracts and Orders under the Framework Agreement and that the Authority is not responsible or accountable for and shall have no liability whatsoever in relation to:- 7.1.1 the conduct of the Framework Public Body in relation to the Framework Agreement;or 7.1.2 the performance or non-performance of any Call off Contracts and Orders between the Contractor and the Framework Public Body entered into pursuant to the Framework Agreement. This and the following 3 pages comprise Schedule 4 to the Framework Agreement between the Scottish Ministers and CMS ▇▇▇▇▇▇▇ ▇▇▇▇▇▇▇ Nabarro Olswang LLP 1. Both the Framework Agreement and associated Call-off Contract activity are subject to Contract Management which is carried out by the Authority, the Contractor and the Framework Public Body and is a requirement under both the Framework Agreement and Call-off Contracts. Contract Management shall be applied to the mobilisation phase, transition, contract period and closure/demobilisation phase of the Framework and Call-off Contracts. 2. The level of Framework Public Body Contract Management may differ depending on the value of the Call-off Contract and level of risk involved. 3. The Authority shall be responsible for the Strategic Contract Management of the Framework Agreement and each Framework Public Body shall be responsible for their day to day contract management of Orders which form the Call-off Contract. 4. The roles and responsibilities of the Contractor, Framework Public Body and Authority to deliver Framework and Call-off Contract Management are detailed below. 5. The Contractor’s roles and responsibilities in Contract Management are as follows: 5.1 assisting with the development of the Framework management plan; 5.2 provide a Strategic Contract Manager to manage this Framework Agreement with the Authority; 5.3 provide for each Framework Public Body, a specified Contract Manager. For the avoidance of doubt, each Framework Public Body does not necessarily require a Contract Manager dedicated solely to that organisation; 5.4 the nominated Contract Manager shall communicate with the Framework Public Body and the Authority; 5.5 assist in launching this Framework Agreement with the Authority and Framework Public Bodies; 5.6 meeting, monitoring and reporting on the Framework Public Body spend and value for money savings under the Framework to the Authority’s Framework Manager on a Quarterly basis, within 10 days of the quarter end, including providing individual Framework Public Body spend and savings and consolidated spend and savings information to the Authority’s Framework Manager; 5.7 meeting, continually improving, monitoring and reporting on the Contractor performance under the Framework Agreement to the Authority’s Framework Manager on a quarterly basis. The Contractor must provide individual Framework Public Body and consolidated Framework Public Bodies performance management information to the Authority’s Framework Manager; 5.8 working with each Framework Public Body to develop and agree specific requirements and format for tailored monthly management information reports and further developing these reports where required;

RESPONSIBILITY FOR AWARDS. 7.1 The Contractor acknowledges that each Framework Public Body is independently responsible for the conduct of its award of Call off Contracts and Orders under the Framework Agreement and that the Authority is not responsible or accountable for and shall have no liability whatsoever in relation to:- 7.1.1 the conduct of the Framework Public Body in relation to the Framework Agreement;or 7.1.2 the performance or non-performance of any Call off Contracts and Orders between the Contractor and the Framework Public Body entered into pursuant to the Framework Agreement. This and the following 3 pages comprise Schedule 4 to the Framework Agreement between the Scottish Ministers and ▇▇▇▇▇▇ ▇▇▇▇▇▇▇ Thorntons Law LLP 1. Both the Framework Agreement and associated Call-off Contract activity are subject to Contract Management which is carried out by the Authority, the Contractor and the Framework Public Body and is a requirement under both the Framework Agreement and Call-off Contracts. Contract Management shall be applied to the mobilisation phase, transition, contract period and closure/demobilisation phase of the Framework and Call-off Contracts. 2. The level of Framework Public Body Contract Management may differ depending on the value of the Call-off Contract and level of risk involved. 3. The Authority shall be responsible for the Strategic Contract Management of the Framework Agreement and each Framework Public Body shall be responsible for their day to day contract management of Orders which form the Call-off Contract. 4. The roles and responsibilities of the Contractor, Framework Public Body and Authority to deliver Framework and Call-off Contract Management are detailed below. 5. The Contractor’s roles and responsibilities in Contract Management are as follows: 5.1 assisting with the development of the Framework management plan; 5.2 provide a Strategic Contract Manager to manage this Framework Agreement with the Authority; 5.3 provide for each Framework Public Body, a specified Contract Manager. For the avoidance of doubt, each Framework Public Body does not necessarily require a Contract Manager dedicated solely to that organisation; 5.4 the nominated Contract Manager shall communicate with the Framework Public Body and the Authority; 5.5 assist in launching this Framework Agreement with the Authority and Framework Public Bodies; 5.6 meeting, monitoring and reporting on the Framework Public Body spend and value for money savings under the Framework to the Authority’s Framework Manager on a Quarterly basis, within 10 days of the quarter end, including providing individual Framework Public Body spend and savings and consolidated spend and savings information to the Authority’s Framework Manager; 5.7 meeting, continually improving, monitoring and reporting on the Contractor performance under the Framework Agreement to the Authority’s Framework Manager on a quarterly basis. The Contractor must provide individual Framework Public Body and consolidated Framework Public Bodies performance management information to the Authority’s Framework Manager; 5.8 working with each Framework Public Body to develop and agree specific requirements and format for tailored monthly management information reports and further developing these reports where required;

RESPONSIBILITY FOR AWARDS. 7.1 5.1. The Contractor acknowledges that each Framework Public Body is independently responsible for the conduct of its award of Call call-off Contracts and Orders contracts or orders under the Framework Agreement and that the Authority is not responsible or accountable for and shall have no liability whatsoever in relation to:- 7.1.1 5.1.1. the conduct of the Framework Public Body in relation to the Framework Agreement;orAgreement; or 7.1.2 5.1.2. the performance or non-performance of any Call call-off Contracts and Orders contracts or orders between the Contractor and the Framework Public Body entered into pursuant to the Framework Agreement. This and the following 3 pages comprise Schedule 4 to the Framework Agreement between the Scottish Ministers and ▇▇▇▇▇▇ ▇▇▇▇▇▇▇ LLPThe Media Shop Scotland Limited. 1. Both the Framework Agreement and associated Call-off Contract activity are subject to Contract Management which is carried out by the Authority, the Contractor and the Framework Public Body and is a requirement under both the Framework Agreement and Callcall-off Contractscontracts. Contract Management shall be applied to the mobilisation phase, transition, contract period and closure/demobilisation phase of the Framework and Callcall-off Contracts. 2. The level of Framework Public Body Contract Management may differ depending on the value of the Callcall-off Contract and level of risk involved. 3. The Authority shall be responsible for the Strategic Contract Management of the Framework Agreement and each Framework Public Body shall be responsible for their day to day contract management of Orders which form the Callcall-off Contract. 4. The roles and responsibilities of the Contractor, Framework Public Body and Authority to deliver Framework and Callcall-off Contract Management are detailed below. 5. The Contractor’s roles and responsibilities in Contract Management are as follows: 5.1 assisting with the development of the Framework management plan; 5.2 provide a Strategic Contract Manager to manage this Framework Agreement with the Authority; 5.3 provide for each Framework Public Body, a specified Contract Manager. For the avoidance of doubt, each Framework Public Body does not necessarily require a Contract Manager dedicated solely to that organisation; 5.4 the nominated Contract Manager shall communicate with the Framework Public Body and the Authority; 5.5 assist in launching this Framework Agreement with the Authority and Framework Public Bodies; 5.6 meeting, monitoring and reporting on the Framework Public Body spend and value for money savings under the Framework to the Authority’s Framework Manager on a Quarterly basis, within 10 days of the quarter end, including providing individual Framework Public Body spend and savings and consolidated spend and savings information to the Authority’s Framework ManagerManager as required and to the appointed media Auditor; 5.7 meeting, continually improving, monitoring and reporting on the Contractor performance under the Framework Agreement to the Authority’s Framework Manager on a quarterly basis, including performance against service levels of prompt payment of sub-contractors. The Contractor must provide individual Framework Public Body and consolidated Framework Public Bodies performance management information to the Authority’s Framework Manager; 5.8 working with each Framework Public Body to develop and agree specific requirements and format for tailored monthly management information reports and further developing these reports where required; 5.9 maintain, prepare and submit additional management information reports to each Framework Public Body tailored to meet their needs, showing only information that is relevant to that particular Framework Public Body. The format of the required information shall be agreed between the Framework Public Body and the Contractor; 5.10 attending quarterly Framework management meetings as required with the Authority and Contract management meetings with the Framework Public Body, as required; 5.11 resolving issues and complaints in line with timescales as indicated under Performance Management Service Levels at Schedule 1; 5.12 supporting and enabling the Authority and/or the Framework Public Body to carry out amendments / extensions / reviews / audits /spot checks of the Framework/call-off Contract as required; 5.13 supporting and enabling the transition and closure of the Framework/call-off Contract as appropriate e.g. TUPE information where applicable; 5.14 providing feedback and input in the form of lessons learned into the Authority’s Framework Manager to enable continuous improvement; 5.15 working with the Framework Public Body and Authority as required providing accurate and timely information relevant to freedom of information requests, parliamentary questions, ministerial correspondence and other requests for information within 48 hours. Expenditure related requests should represent the actual expenditure (Full costs) paid to date for the period requested by the Framework Public Body; 5.16 adhere to the Invoicing Requirements detailed within the Specification of Requirements; 5.17 undertake a billing run, on a monthly basis, or as agreed with individual Framework Public Bodies. The date of the month to be agreed with each Framework Public Body, with the exception of March, where the number of billing runs required should be agreed with each Framework Public Body; 5.18 undertake contract management of any sub-contractor(s); 5.19 the Framework Public Body may, from time to time, delegate all or some of their powers, in relation to the call-off Contract, to other Framework Public Body’s staff or external organisations appointed by the Framework Public Body. In addition, there may be a requirement on the Contractor to liaise and communicate with other contractors at the Framework Public Body’s premises as and when advised by the Framework Public Body’s point of contact; 5.20 develop and deliver a programme for the promotion of the services available under the Framework to Framework Public Bodies; 5.21 by using a Balanced Scorecard (BSC) mechanism monitor the contract and supplier performance against KPIs and other specified performance indicators with UIG and Framework Public Bodies; 5.22 on a quarterly basis, issue the BSC to representatives of the Framework Public Bodies for completion, collating the results of the BSC and producing a consolidated report to the Authority using agreed templates. 6. The Authority’s roles and responsibilities on Contract Management are as follows: 6.1 working with the Contractor and Framework Public Bodies to finalise and mobilise the Management Plan for this Framework Agreement; 6.2 preparing and communicating Framework information to the Framework Public Bodies and the Contractor; 6.3 launching the Framework to the Centres of Expertise and Framework Public Bodies, with the Contractor; 6.4 receipting, reviewing, managing and reporting on the Framework Public Bodies spend under the Framework, in conjunction with the appointed media Auditor, to senior management on a Quarterly basis, including providing individual and consolidated spend information as required; 6.5 by using a Balanced Scorecard mechanism monitor the contract and supplier performance against KPIs and other specified performance indicators with UIG and Framework Public Bodies; 6.6 monitoring ‘take-up’ and spend through the framework by Framework Public Bodies; 6.7 chairing Framework management meetings as required facilitating the way forward for issues, risks and actions; 6.8 supporting the resolution of issues and complaints in line with timescales as indicated under Performance Management in the Service Levels; 6.9 carrying out reviews/amendments/extensions/audits/company financial spot checks of the Framework with input from Framework Public Bodies as required; 6.10 managing the Framework from Award until Expiry; 6.11 collating lessons learnt from the Framework Public Bodies and Contractor and feeding this into future procurements to enable continuous improvement; 6.12 working with the Framework Public Bodies and Contractor as required to provide accurate and timely information relevant to freedom of information requests, parliamentary questions or ministerial correspondence; 7. The Framework Public Body’s roles and responsibilities on Contract Management are as follows: 7.1 assisting with the development of the Framework management plan; 7.2 providing a Contract Manager to support managing the Framework with the Authority and Contractor; 7.3 the nominated Contract Manager communicating with the Contractor and the Authority; 7.4 supporting/attending Framework launch events as required; 7.5 Framework Public Body Contract Management – day-to-day raising of orders as per the terms of the Framework; 7.6 verifying spend under the Framework to the Authority’s Framework Manager on a Quarterly basis; 7.7 monitoring and reporting on the Contractor performance under the Framework to the Authority’s Framework Manager on a quarterly basis against the agreed performance management measures; 7.8 working with the Contractor to develop and agree specific requirements and format for tailored management information reports; 7.9 request, receive and review additional management information reports and provide feedback for any additional information to be included or further development of format where required; 7.10 attending and contributing to meetings run by the Authority’s Framework Manager; 7.11 completing the quarterly Balance Scorecard returns; 7.12 resolving Order /call-off Contract operational issues and complaints; 7.13 supporting the Authority’s Framework Manager in carrying out amendments/ extensions/reviews/audits/spot checks of the Framework as required; 7.14 contributing to Framework amendments / extensions for the Authority’s Framework Manager to take forward; 7.15 supporting and enabling the transition and closure of the Framework; 7.16 providing feedback to the Authority’s Framework Manager on resolving issues, risks and complaints as well as engaging in lessons learned and continuous improvement; 7.17 working with the Authority and Contractor as required to provide accurate and timely information relevant to freedom of information requests, parliamentary questions or ministerial correspondence; 7.18 working with the Contractor to agree specific requirements for Finance process and day to day operational requirements; 8. For the purpose of Performance Monitoring of the Service, the Authority may apply a Balance Scorecard (BSC) mechanism. 8.1 The Balanced Scorecard mechanism allows for the overall performance of the Service to be monitored as opposed to the focus being placed on one particular area. 8.2 The Balanced Scorecard is a fair, open and transparent means of delivering the Authority’s obligations to monitor and report on the performance of the Service. 8.3 Information on the Scottish Government’s Balanced Scorecard mechanism with an example is detailed in the link below. 8.4 The Authority shall notify the Contractor within 3 months of the Framework commencement date, the appropriate weightings to be used to measure the overall performance based on the Service Level Agreements (Key Performance Indicators). 8.5 The Contractor will apply the mechanisms of the Balanced Scorecard on a quarterly basis and a timetable shall be provided to the Authority within 3 months of the Framework commencement date. 8.6 The Authority will monitor the outcome of the Balanced Scorecard regime, consulting with Framework Public Bodies as they deem appropriate. This and the following [ ] pages comprise Schedule 5 to the Framework Agreement between the Purchaser [insert name of purchaser] and «F3: Contractor name»

RESPONSIBILITY FOR AWARDS. 7.1 The Contractor acknowledges that each Framework Public Body is independently responsible for the conduct of its award of Call off Contracts and Orders under the Framework Agreement and that the Authority is not responsible or accountable for and shall have no liability whatsoever in relation to:- 7.1.1 the conduct of the Framework Public Body in relation to the Framework Agreement;or 7.1.2 the performance or non-performance of any Call off Contracts and Orders between the Contractor and the Framework Public Body entered into pursuant to the Framework Agreement. This and the following 3 pages comprise Schedule 4 to the Framework Agreement between the Scottish Ministers and ▇▇▇▇▇▇ ▇▇▇▇▇▇▇ LLP 1. Both the Framework Agreement and associated Call-off Contract activity are subject to Contract Management which is carried out by the Authority, the Contractor and the Framework Public Body and is a requirement under both the Framework Agreement and Call-off Contracts. Contract Management shall be applied to the mobilisation phase, transition, contract period and closure/demobilisation phase of the Framework and Call-off Contracts. 2. The level of Framework Public Body Contract Management may differ depending on the value of the Call-off Contract and level of risk involved. 3. The Authority shall be responsible for the Strategic Contract Management of the Framework Agreement and each Framework Public Body shall be responsible for their day to day contract management of Orders which form the Call-off Contract. 4. The roles and responsibilities of the Contractor, Framework Public Body and Authority to deliver Framework and Call-off Contract Management are detailed below. 5. The Contractor’s roles and responsibilities in Contract Management are as follows: 5.1 assisting with the development of the Framework management plan; 5.2 provide a Strategic Contract Manager to manage this Framework Agreement with the Authority; 5.3 provide for each Framework Public Body, a specified Contract Manager. For the avoidance of doubt, each Framework Public Body does not necessarily require a Contract Manager dedicated solely to that organisation; 5.4 the nominated Contract Manager shall communicate with the Framework Public Body and the Authority; 5.5 assist in launching this Framework Agreement with the Authority and Framework Public Bodies; 5.6 meeting, monitoring and reporting on the Framework Public Body spend and value for money savings under the Framework to the Authority’s Framework Manager on a Quarterly basis, within 10 days of the quarter end, including providing individual Framework Public Body spend and savings and consolidated spend and savings information to the Authority’s Framework Manager; 5.7 meeting, continually improving, monitoring and reporting on the Contractor performance under the Framework Agreement to the Authority’s Framework Manager on a quarterly basis. The Contractor must provide individual Framework Public Body and consolidated Framework Public Bodies performance management information to the Authority’s Framework Manager; 5.8 working with each Framework Public Body to develop and agree specific requirements and format for tailored monthly management information reports and further developing these reports where required;

RESPONSIBILITY FOR AWARDS. 7.1 The Contractor acknowledges that each Framework Public Body is independently responsible for the conduct of its award of Call off Contracts and Orders under the Framework Agreement and that the Authority is not responsible or accountable for and shall have no liability whatsoever in relation to:- 7.1.1 the conduct of the Framework Public Body in relation to the Framework Agreement;or 7.1.2 the performance or non-performance of any Call off Contracts and Orders between the Contractor and the Framework Public Body entered into pursuant to the Framework Agreement. This and the following 3 pages comprise Schedule 4 to the Framework Agreement between the Scottish Ministers and ▇▇▇▇▇▇▇▇▇ ▇▇▇▇▇▇▇ LLP 1. Both the Framework Agreement and associated Call-off Contract activity are subject to Contract Management which is carried out by the Authority, the Contractor and the Framework Public Body and is a requirement under both the Framework Agreement and Call-off Contracts. Contract Management shall be applied to the mobilisation phase, transition, contract period and closure/demobilisation phase of the Framework and Call-off Contracts. 2. The level of Framework Public Body Contract Management may differ depending on the value of the Call-off Contract and level of risk involved. 3. The Authority shall be responsible for the Strategic Contract Management of the Framework Agreement and each Framework Public Body shall be responsible for their day to day contract management of Orders which form the Call-off Contract. 4. The roles and responsibilities of the Contractor, Framework Public Body and Authority to deliver Framework and Call-off Contract Management are detailed below. 5. The Contractor’s roles and responsibilities in Contract Management are as follows: 5.1 assisting with the development of the Framework management plan; 5.2 provide a Strategic Contract Manager to manage this Framework Agreement with the Authority; 5.3 provide for each Framework Public Body, a specified Contract Manager. For the avoidance of doubt, each Framework Public Body does not necessarily require a Contract Manager dedicated solely to that organisation; 5.4 the nominated Contract Manager shall communicate with the Framework Public Body and the Authority; 5.5 assist in launching this Framework Agreement with the Authority and Framework Public Bodies; 5.6 meeting, monitoring and reporting on the Framework Public Body spend and value for money savings under the Framework to the Authority’s Framework Manager on a Quarterly basis, within 10 days of the quarter end, including providing individual Framework Public Body spend and savings and consolidated spend and savings information to the Authority’s Framework Manager; 5.7 meeting, continually improving, monitoring and reporting on the Contractor performance under the Framework Agreement to the Authority’s Framework Manager on a quarterly basis. The Contractor must provide individual Framework Public Body and consolidated Framework Public Bodies performance management information to the Authority’s Framework Manager; 5.8 working with each Framework Public Body to develop and agree specific requirements and format for tailored monthly management information reports and further developing these reports where required;

RESPONSIBILITY FOR AWARDS. 7.1 5.1. The Contractor acknowledges that each Framework Public Body is independently responsible for the conduct of its award of Call call-off Contracts and Orders contracts or orders under the Framework Agreement and that the Authority is not responsible or accountable for and shall have no liability whatsoever in relation to:- 7.1.1 5.1.1. the conduct of the Framework Public Body in relation to the Framework Agreement;orAgreement; or 7.1.2 5.1.2. the performance or non-performance of any Call call-off Contracts and Orders contracts or orders between the Contractor and the Framework Public Body entered into pursuant to the Framework Agreement. This and the following 3 pages comprise Schedule 4 to the Framework Agreement between the Scottish Ministers and ▇▇▇▇▇▇ ▇▇▇▇▇▇▇ LLPCarat, a trading division of Dentsu Aegis Edinburgh Limited. 1. Both the Framework Agreement and associated Call-off Contract activity are subject to Contract Management which is carried out by the Authority, the Contractor and the Framework Public Body and is a requirement under both the Framework Agreement and Callcall-off Contractscontracts. Contract Management shall be applied to the mobilisation phase, transition, contract period and closure/demobilisation phase of the Framework and Callcall-off Contracts. 2. The level of Framework Public Body Contract Management may differ depending on the value of the Callcall-off Contract and level of risk involved. 3. The Authority shall be responsible for the Strategic Contract Management of the Framework Agreement and each Framework Public Body shall be responsible for their day to day contract management of Orders which form the Callcall-off Contract. 4. The roles and responsibilities of the Contractor, Framework Public Body and Authority to deliver Framework and Callcall-off Contract Management are detailed below. 5. The Contractor’s roles and responsibilities in Contract Management are as follows: 5.1 assisting with the development of the Framework management plan; 5.2 provide a Strategic Contract Manager to manage this Framework Agreement with the Authority; 5.3 provide for each Framework Public Body, a specified Contract Manager. For the avoidance of doubt, each Framework Public Body does not necessarily require a Contract Manager dedicated solely to that organisation; 5.4 the nominated Contract Manager shall communicate with the Framework Public Body and the Authority; 5.5 assist in launching this Framework Agreement with the Authority and Framework Public Bodies; 5.6 meeting, monitoring and reporting on the Framework Public Body spend and value for money savings under the Framework to the Authority’s Framework Manager on a Quarterly basis, within 10 days of the quarter end, including providing individual Framework Public Body spend and savings and consolidated spend and savings information to the Authority’s Framework ManagerManager as required and to the appointed media Auditor; 5.7 meeting, continually improving, monitoring and reporting on the Contractor performance under the Framework Agreement to the Authority’s Framework Manager on a quarterly basis, including performance against service levels of prompt payment of sub-contractors. The Contractor must provide individual Framework Public Body and consolidated Framework Public Bodies performance management information to the Authority’s Framework Manager; 5.8 working with each Framework Public Body to develop and agree specific requirements and format for tailored monthly management information reports and further developing these reports where required; 5.9 maintain, prepare and submit additional management information reports to each Framework Public Body tailored to meet their needs, showing only information that is relevant to that particular Framework Public Body. The format of the required information shall be agreed between the Framework Public Body and the Contractor; 5.10 attending quarterly Framework management meetings as required with the Authority and Contract management meetings with the Framework Public Body, as required; 5.11 resolving issues and complaints in line with timescales as indicated under Performance Management Service Levels at Schedule 1; 5.12 supporting and enabling the Authority and/or the Framework Public Body to carry out amendments / extensions / reviews / audits /spot checks of the Framework/call-off Contract as required; 5.13 supporting and enabling the transition and closure of the Framework/call-off Contract as appropriate e.g. TUPE information where applicable; 5.14 providing feedback and input in the form of lessons learned into the Authority’s Framework Manager to enable continuous improvement; 5.15 working with the Framework Public Body and Authority as required providing accurate and timely information relevant to freedom of information requests, parliamentary questions, ministerial correspondence and other requests for information within 48 hours. Expenditure related requests should represent the actual expenditure (Full costs) paid to date for the period requested by the Framework Public Body; 5.16 adhere to the Invoicing Requirements detailed within the Specification of Requirements; 5.17 undertake a billing run, on a monthly basis, or as agreed with individual Framework Public Bodies. The date of the month to be agreed with each Framework Public Body, with the exception of March, where the number of billing runs required should be agreed with each Framework Public Body; 5.18 undertake contract management of any sub-contractor(s); 5.19 the Framework Public Body may, from time to time, delegate all or some of their powers, in relation to the call-off Contract, to other Framework Public Body’s staff or external organisations appointed by the Framework Public Body. In addition, there may be a requirement on the Contractor to liaise and communicate with other contractors at the Framework Public Body’s premises as and when advised by the Framework Public Body’s point of contact; 5.20 develop and deliver a programme for the promotion of the services available under the Framework to Framework Public Bodies; 5.21 by using a Balanced Scorecard (BSC) mechanism monitor the contract and supplier performance against KPIs and other specified performance indicators with UIG and Framework Public Bodies; 5.22 on a quarterly basis, issue the BSC to representatives of the Framework Public Bodies for completion, collating the results of the BSC and producing a consolidated report to the Authority using agreed templates. 6. The Authority’s roles and responsibilities on Contract Management are as follows: 6.1 working with the Contractor and Framework Public Bodies to finalise and mobilise the Management Plan for this Framework Agreement; 6.2 preparing and communicating Framework information to the Framework Public Bodies and the Contractor; 6.3 launching the Framework to the Centres of Expertise and Framework Public Bodies, with the Contractor; 6.4 receipting, reviewing, managing and reporting on the Framework Public Bodies spend under the Framework, in conjunction with the appointed media Auditor, to senior management on a Quarterly basis, including providing individual and consolidated spend information as required; 6.5 by using a Balanced Scorecard mechanism monitor the contract and supplier performance against KPIs and other specified performance indicators with UIG and Framework Public Bodies; 6.6 monitoring ‘take-up’ and spend through the framework by Framework Public Bodies; 6.7 chairing Framework management meetings as required facilitating the way forward for issues, risks and actions; 6.8 supporting the resolution of issues and complaints in line with timescales as indicated under Performance Management in the Service Levels; 6.9 carrying out reviews/amendments/extensions/audits/company financial spot checks of the Framework with input from Framework Public Bodies as required; 6.10 managing the Framework from Award until Expiry; 6.11 collating lessons learnt from the Framework Public Bodies and Contractor and feeding this into future procurements to enable continuous improvement; 6.12 working with the Framework Public Bodies and Contractor as required to provide accurate and timely information relevant to freedom of information requests, parliamentary questions or ministerial correspondence; 7. The Framework Public Body’s roles and responsibilities on Contract Management are as follows: 7.1 assisting with the development of the Framework management plan; 7.2 providing a Contract Manager to support managing the Framework with the Authority and Contractor; 7.3 the nominated Contract Manager communicating with the Contractor and the Authority; 7.4 supporting/attending Framework launch events as required; 7.5 Framework Public Body Contract Management – day-to-day raising of orders as per the terms of the Framework; 7.6 verifying spend under the Framework to the Authority’s Framework Manager on a Quarterly basis; 7.7 monitoring and reporting on the Contractor performance under the Framework to the Authority’s Framework Manager on a quarterly basis against the agreed performance management measures; 7.8 working with the Contractor to develop and agree specific requirements and format for tailored management information reports; 7.9 request, receive and review additional management information reports and provide feedback for any additional information to be included or further development of format where required; 7.10 attending and contributing to meetings run by the Authority’s Framework Manager; 7.11 completing the quarterly Balance Scorecard returns; 7.12 resolving Order /call-off Contract operational issues and complaints; 7.13 supporting the Authority’s Framework Manager in carrying out amendments/ extensions/reviews/audits/spot checks of the Framework as required; 7.14 contributing to Framework amendments / extensions for the Authority’s Framework Manager to take forward; 7.15 supporting and enabling the transition and closure of the Framework; 7.16 providing feedback to the Authority’s Framework Manager on resolving issues, risks and complaints as well as engaging in lessons learned and continuous improvement; 7.17 working with the Authority and Contractor as required to provide accurate and timely information relevant to freedom of information requests, parliamentary questions or ministerial correspondence; 7.18 working with the Contractor to agree specific requirements for Finance process and day to day operational requirements; 8. For the purpose of Performance Monitoring of the Service, the Authority may apply a Balance Scorecard (BSC) mechanism. 8.1 The Balanced Scorecard mechanism allows for the overall performance of the Service to be monitored as opposed to the focus being placed on one particular area. 8.2 The Balanced Scorecard is a fair, open and transparent means of delivering the Authority’s obligations to monitor and report on the performance of the Service. 8.3 Information on the Scottish Government’s Balanced Scorecard mechanism with an example is detailed in the link below. 8.4 The Authority shall notify the Contractor within 3 months of the Framework commencement date, the appropriate weightings to be used to measure the overall performance based on the Service Level Agreements (Key Performance Indicators). 8.5 The Contractor will apply the mechanisms of the Balanced Scorecard on a quarterly basis and a timetable shall be provided to the Authority within 3 months of the Framework commencement date. 8.6 The Authority will monitor the outcome of the Balanced Scorecard regime, consulting with Framework Public Bodies as they deem appropriate. This and the following [ ] pages comprise Schedule 5 to the Framework Agreement between the Purchaser [insert name of purchaser] and «F3: Contractor name»

RESPONSIBILITY FOR AWARDS. 7.1 The Contractor acknowledges that each Framework Public Body is independently responsible for the conduct of its award of Call off Contracts and Orders under the Framework Agreement and that the Authority is not responsible or accountable for and shall have no liability whatsoever in relation to:- 7.1.1 the conduct of the Framework Public Body in relation to the Framework Agreement;or 7.1.2 the performance or non-performance of any Call off Contracts and Orders between the Contractor and the Framework Public Body entered into pursuant to the Framework Agreement. This and the following 3 pages comprise Schedule 4 to the Framework Agreement between the Scottish Ministers and ▇▇▇▇▇▇ ▇▇▇▇▇▇▇ DWF LLP 1. Both the Framework Agreement and associated Call-off Contract activity are subject to Contract Management which is carried out by the Authority, the Contractor and the Framework Public Body and is a requirement under both the Framework Agreement and Call-off Contracts. Contract Management shall be applied to the mobilisation phase, transition, contract period and closure/demobilisation phase of the Framework and Call-off Contracts. 2. The level of Framework Public Body Contract Management may differ depending on the value of the Call-off Contract and level of risk involved. 3. The Authority shall be responsible for the Strategic Contract Management of the Framework Agreement and each Framework Public Body shall be responsible for their day to day contract management of Orders which form the Call-off Contract. 4. The roles and responsibilities of the Contractor, Framework Public Body and Authority to deliver Framework and Call-off Contract Management are detailed below. 5. The Contractor’s roles and responsibilities in Contract Management are as follows: 5.1 assisting with the development of the Framework management plan; 5.2 provide a Strategic Contract Manager to manage this Framework Agreement with the Authority; 5.3 provide for each Framework Public Body, a specified Contract Manager. For the avoidance of doubt, each Framework Public Body does not necessarily require a Contract Manager dedicated solely to that organisation; 5.4 the nominated Contract Manager shall communicate with the Framework Public Body and the Authority; 5.5 assist in launching this Framework Agreement with the Authority and Framework Public Bodies; 5.6 meeting, monitoring and reporting on the Framework Public Body spend and value for money savings under the Framework to the Authority’s Framework Manager on a Quarterly basis, within 10 days of the quarter end, including providing individual Framework Public Body spend and savings and consolidated spend and savings information to the Authority’s Framework Manager; 5.7 meeting, continually improving, monitoring and reporting on the Contractor performance under the Framework Agreement to the Authority’s Framework Manager on a quarterly basis. The Contractor must provide individual Framework Public Body and consolidated Framework Public Bodies performance management information to the Authority’s Framework Manager; 5.8 working with each Framework Public Body to develop and agree specific requirements and format for tailored monthly management information reports and further developing these reports where required;

RESPONSIBILITY FOR AWARDS. 7.1 5.1. The Contractor acknowledges that each Framework Public Body is independently responsible for the conduct of its award of Call call-off Contracts and Orders contracts or orders under the Framework Agreement and that the Authority is not responsible or accountable for and shall have no liability whatsoever in relation to:- 7.1.1 5.1.1. the conduct of the Framework Public Body in relation to the Framework Agreement;orAgreement; or 7.1.2 5.1.2. the performance or non-performance of any Call call-off Contracts and Orders contracts or orders between the Contractor and the Framework Public Body entered into pursuant to the Framework Agreement. This and the following 3 pages comprise Schedule 4 to the Framework Agreement between the Scottish Ministers and ▇▇▇▇▇▇ ▇▇▇▇▇▇▇ LLPRepublic of Media Limited 1. Both the Framework Agreement and associated Call-off Contract activity are subject to Contract Management which is carried out by the Authority, the Contractor and the Framework Public Body and is a requirement under both the Framework Agreement and Callcall-off Contractscontracts. Contract Management shall be applied to the mobilisation phase, transition, contract period and closure/demobilisation phase of the Framework and Callcall-off Contracts. 2. The level of Framework Public Body Contract Management may differ depending on the value of the Callcall-off Contract and level of risk involved. 3. The Authority shall be responsible for the Strategic Contract Management of the Framework Agreement and each Framework Public Body shall be responsible for their day to day contract management of Orders which form the Callcall-off Contract. 4. The roles and responsibilities of the Contractor, Framework Public Body and Authority to deliver Framework and Callcall-off Contract Management are detailed below. 5. The Contractor’s roles and responsibilities in Contract Management are as follows: 5.1 assisting with the development of the Framework management plan; 5.2 provide a Strategic Contract Manager to manage this Framework Agreement with the Authority; 5.3 provide for each Framework Public Body, a specified Contract Manager. For the avoidance of doubt, each Framework Public Body does not necessarily require a Contract Manager dedicated solely to that organisation; 5.4 the nominated Contract Manager shall communicate with the Framework Public Body and the Authority; 5.5 assist in launching this Framework Agreement with the Authority and Framework Public Bodies; 5.6 meeting, monitoring and reporting on the Framework Public Body spend and value for money savings under the Framework to the Authority’s Framework Manager on a Quarterly basis, within 10 days of the quarter end, including providing individual Framework Public Body spend and savings and consolidated spend and savings information to the Authority’s Framework ManagerManager as required and to the appointed media Auditor; 5.7 meeting, continually improving, monitoring and reporting on the Contractor performance under the Framework Agreement to the Authority’s Framework Manager on a quarterly basis, including performance against service levels of prompt payment of sub-contractors. The Contractor must provide individual Framework Public Body and consolidated Framework Public Bodies performance management information to the Authority’s Framework Manager; 5.8 working with each Framework Public Body to develop and agree specific requirements and format for tailored monthly management information reports and further developing these reports where required; 5.9 maintain, prepare and submit additional management information reports to each Framework Public Body tailored to meet their needs, showing only information that is relevant to that particular Framework Public Body. The format of the required information shall be agreed between the Framework Public Body and the Contractor; 5.10 attending quarterly Framework management meetings as required with the Authority and Contract management meetings with the Framework Public Body, as required; 5.11 resolving issues and complaints in line with timescales as indicated under Performance Management Service Levels at Schedule 1; 5.12 supporting and enabling the Authority and/or the Framework Public Body to carry out amendments / extensions / reviews / audits /spot checks of the Framework/call-off Contract as required; 5.13 supporting and enabling the transition and closure of the Framework/call-off Contract as appropriate e.g. TUPE information where applicable; 5.14 providing feedback and input in the form of lessons learned into the Authority’s Framework Manager to enable continuous improvement; 5.15 working with the Framework Public Body and Authority as required providing accurate and timely information relevant to freedom of information requests, parliamentary questions, ministerial correspondence and other requests for information within 48 hours. Expenditure related requests should represent the actual expenditure (Full costs) paid to date for the period requested by the Framework Public Body; 5.16 adhere to the Invoicing Requirements detailed within the Specification of Requirements; 5.17 undertake a billing run, on a monthly basis, or as agreed with individual Framework Public Bodies. The date of the month to be agreed with each Framework Public Body, with the exception of March, where the number of billing runs required should be agreed with each Framework Public Body; 5.18 undertake contract management of any sub-contractor(s); 5.19 the Framework Public Body may, from time to time, delegate all or some of their powers, in relation to the call-off Contract, to other Framework Public Body’s staff or external organisations appointed by the Framework Public Body. In addition, there may be a requirement on the Contractor to liaise and communicate with other contractors at the Framework Public Body’s premises as and when advised by the Framework Public Body’s point of contact; 5.20 develop and deliver a programme for the promotion of the services available under the Framework to Framework Public Bodies; 5.21 by using a Balanced Scorecard (BSC) mechanism monitor the contract and supplier performance against KPIs and other specified performance indicators with UIG and Framework Public Bodies; 5.22 on a quarterly basis, issue the BSC to representatives of the Framework Public Bodies for completion, collating the results of the BSC and producing a consolidated report to the Authority using agreed templates. 6. The Authority’s roles and responsibilities on Contract Management are as follows: 6.1 working with the Contractor and Framework Public Bodies to finalise and mobilise the Management Plan for this Framework Agreement; 6.2 preparing and communicating Framework information to the Framework Public Bodies and the Contractor; 6.3 launching the Framework to the Centres of Expertise and Framework Public Bodies, with the Contractor; 6.4 receipting, reviewing, managing and reporting on the Framework Public Bodies spend under the Framework, in conjunction with the appointed media Auditor, to senior management on a Quarterly basis, including providing individual and consolidated spend information as required; 6.5 by using a Balanced Scorecard mechanism monitor the contract and supplier performance against KPIs and other specified performance indicators with UIG and Framework Public Bodies; 6.6 monitoring ‘take-up’ and spend through the framework by Framework Public Bodies; 6.7 chairing Framework management meetings as required facilitating the way forward for issues, risks and actions; 6.8 supporting the resolution of issues and complaints in line with timescales as indicated under Performance Management in the Service Levels; 6.9 carrying out reviews/amendments/extensions/audits/company financial spot checks of the Framework with input from Framework Public Bodies as required; 6.10 managing the Framework from Award until Expiry; 6.11 collating lessons learnt from the Framework Public Bodies and Contractor and feeding this into future procurements to enable continuous improvement; 6.12 working with the Framework Public Bodies and Contractor as required to provide accurate and timely information relevant to freedom of information requests, parliamentary questions or ministerial correspondence; 7. The Framework Public Body’s roles and responsibilities on Contract Management are as follows: 7.1 assisting with the development of the Framework management plan; 7.2 providing a Contract Manager to support managing the Framework with the Authority and Contractor; 7.3 the nominated Contract Manager communicating with the Contractor and the Authority; 7.4 supporting/attending Framework launch events as required; 7.5 Framework Public Body Contract Management – day-to-day raising of orders as per the terms of the Framework; 7.6 verifying spend under the Framework to the Authority’s Framework Manager on a Quarterly basis; 7.7 monitoring and reporting on the Contractor performance under the Framework to the Authority’s Framework Manager on a quarterly basis against the agreed performance management measures; 7.8 working with the Contractor to develop and agree specific requirements and format for tailored management information reports; 7.9 request, receive and review additional management information reports and provide feedback for any additional information to be included or further development of format where required; 7.10 attending and contributing to meetings run by the Authority’s Framework Manager; 7.11 completing the quarterly Balance Scorecard returns; 7.12 resolving Order /call-off Contract operational issues and complaints; 7.13 supporting the Authority’s Framework Manager in carrying out amendments/ extensions/reviews/audits/spot checks of the Framework as required; 7.14 contributing to Framework amendments / extensions for the Authority’s Framework Manager to take forward; 7.15 supporting and enabling the transition and closure of the Framework; 7.16 providing feedback to the Authority’s Framework Manager on resolving issues, risks and complaints as well as engaging in lessons learned and continuous improvement; 7.17 working with the Authority and Contractor as required to provide accurate and timely information relevant to freedom of information requests, parliamentary questions or ministerial correspondence; 7.18 working with the Contractor to agree specific requirements for Finance process and day to day operational requirements; 8. For the purpose of Performance Monitoring of the Service, the Authority may apply a Balance Scorecard (BSC) mechanism. 8.1 The Balanced Scorecard mechanism allows for the overall performance of the Service to be monitored as opposed to the focus being placed on one particular area. 8.2 The Balanced Scorecard is a fair, open and transparent means of delivering the Authority’s obligations to monitor and report on the performance of the Service. 8.3 Information on the Scottish Government’s Balanced Scorecard mechanism with an example is detailed in the link below. 8.4 The Authority shall notify the Contractor within 3 months of the Framework commencement date, the appropriate weightings to be used to measure the overall performance based on the Service Level Agreements (Key Performance Indicators). 8.5 The Contractor will apply the mechanisms of the Balanced Scorecard on a quarterly basis and a timetable shall be provided to the Authority within 3 months of the Framework commencement date. 8.6 The Authority will monitor the outcome of the Balanced Scorecard regime, consulting with Framework Public Bodies as they deem appropriate. This and the following [ ] pages comprise Schedule 5 to the Framework Agreement between the Purchaser [insert name of purchaser] and «F3: Contractor name»