Response Time Performance. a. Response Time data, including reports received from the dispatch center, shall be used by Contractor and County to evaluate Contractor's performance and compliance. . b. If Response Time compliance is below 90% for any calendar month or longer period, if required to accumulate 100 responses (see Section 5.1), Contractor shall identify the causes and shall document efforts to eliminate problems on an ongoing basis. c. Contractor shall submit a performance improvement plan with the Response Time performance report. The performance improvement plan shall identify each problem that contributed to a failure to meet Response Times and steps being taken to correct the problem. d. Response Time reporting and times shall be documented as set forth in this Agreement.
Appears in 2 contracts
Sources: Services Agreement, Services Agreement