Common use of Response Time Commitment Clause in Contracts

Response Time Commitment. The following table sets forth percentage of responses (all request types) that must be received within the associated time limit (excluding requests submitted during Scheduled Platform Maintenance): (a) Pegasus will provide an xml request that will return a consistent result that will allow Cendant to verify that the Pegasus electronic distribution environment is available and able to perform requested work. The Cendant test request through this monitor will also test the Response Time of the transaction. Pegasus will have the same (or similar) monitoring capability local to their systems and will provide Cendant access to the monitor’s results in near real-time via a portal. (b) For any calendar month in which the Response Times do not meet any or all of the thresholds outlined above, then the Net Reservation Fees payable by Pegasus to Customer pursuant to paragraph 2 of the UltraDirect Pricing Schedule with respect to each Net Reservation processed during such month shall be increased in accordance with the following table: 100% within 10 seconds X X X X 95% within 5 seconds X X X 90% within 3 seconds X X X X Addition to Net Reservation fee $ (***) $ (***) $ (***) $ (***) $ (***) $ (***) $ (***)

Response Time Commitment. The following table sets forth percentage of responses (all request types) that must be received within the associated time limit (excluding requests submitted during Scheduled Platform Maintenance): (a) Pegasus will provide an xml request that will return a consistent result that will allow Cendant to verify that the Pegasus electronic distribution environment is available and able to perform requested work. The Cendant test request through this monitor will also test the Response Time of the transaction. Pegasus will have the same (or similar) monitoring capability local to their systems and will provide Cendant access to the monitor’s results in near real-time via a portal. (b) For any calendar month in which the Response Times do not meet any or all of the thresholds outlined above, then the Net Reservation Fees payable by Pegasus to Customer pursuant to paragraph 2 of the UltraDirect Pricing Schedule with respect to each Net Reservation processed during such month shall be increased in accordance with the following table: 100% within 10 seconds X X X X 95% within 5 seconds X X X 90% within 3 seconds X X X X Addition to Net Reservation fee $ (***) $ (***) $ (***) $ (***) $ (***) $ (***) $ (***)