Response Time Commitment Sample Clauses
Response Time Commitment. (1) If PBI determines that on-site service is necessary, PBI will use commercially reasonable efforts to have a service technician on-site (during Normal Working Hours only) within 4 hours or 8 hours, as specified on the Order, after PBI has determined that it cannot resolve the issue remotely (the “Response Time Commitment”).
(2) The Response Time Commitment relates solely to the arrival of a technician at your location; it is not a guaranteed resolution of the problem within the Response Time Commitment period, nor does it guarantee that all parts necessary to make a repair will be on-site within this time frame.
(3) The Response Time Commitment does not apply to Service designated as service by replacement, relocation services, software maintenance, preventative maintenance, operator training, or other services not essential to repair the Covered Equipment.
(4) If the Covered Equipment is moved from its original location, PBI may, at its option, remove the Response Time Commitment. If this happens, you will receive Standard SLA and we will adjust the SLA charges payable by you appropriately.
Response Time Commitment. Versasec commits to respond to a LICENSEE helpdesk, following the intervention plan and depending on the option subscribed by the LICENSEE, within the Time Frame set out below: CSR Severity Response Time (Working time) Urgent < 4 working hours High < 8 working hours Normal < 16 working hours Low < 24 working hours
Response Time Commitment. The following table sets forth percentage of responses (all request types) that must be received within the associated time limit (excluding requests submitted during Scheduled Platform Maintenance):
(a) Pegasus will provide an xml request that will return a consistent result that will allow Cendant to verify that the Pegasus electronic distribution environment is available and able to perform requested work. The Cendant test request through this monitor will also test the Response Time of the transaction. Pegasus will have the same (or similar) monitoring capability local to their systems and will provide Cendant access to the monitor’s results in near real-time via a portal.
(b) For any calendar month in which the Response Times do not meet any or all of the thresholds outlined above, then the Net Reservation Fees payable by Pegasus to Customer pursuant to paragraph 2 of the UltraDirect Pricing Schedule with respect to each Net Reservation processed during such month shall be increased in accordance with the following table: 100% within 10 seconds X X X X 95% within 5 seconds X X X 90% within 3 seconds X X X X Addition to Net Reservation fee $ (***) $ (***) $ (***) $ (***) $ (***) $ (***) $ (***)
Response Time Commitment. The Sites and the Software will be monitored and managed to ensure that on a monthly basis, the response time to users will not exceed a level to be agreed on by the Project Managers pursuant to the agreement to be made by them pursuant to paragraph 2.l(b) of Schedule A with respect to the scope and functionality of the production site.
Response Time Commitment. DR shall provide its e-commerce platform on which each of the Cart and Checkout commerce solution in the Territory is hosted with an average Load Time for the Initial Page of no more than [*] seconds, measured on a calendar month basis. Initial Page shall mean the first page of each Cart and Checkout commerce solution, which shall either be the Cart page or End User information page in a given Transaction. Response Time shall mean the total time of a typical HTTP interaction, inclusive of the DNS resolution time through the first byte (packet) of HTML response, for retrieving a web page as calculated by the following:
Response Time Commitment. The following table sets forth percentage of responses (all request types) that must be received within the associated time limit (excluding requests submitted during Scheduled Platform Maintenance): 100 % 10 seconds 95 % 5 seconds 90 % 3 seconds
(a) Pegasus will provide an xml request that will return a consistent result that will allow Customer to verify that the Pegasus electronic distribution environment is available and able to perform requested work. The Customer test request through this monitor will also test the Response Time of the transaction. Pegasus will have the same (or similar) monitoring capability local to their systems and will provide Customer access to the monitor’s results in near real-time via a portal.
(b) For any calendar month in which the Response Times do not meet any or all of the thresholds outlined above, then the Net Reservation Fees payable by Pegasus to Customer pursuant to paragraph 2 of the UltraDirect Pricing Schedule with respect to each Net Reservation processed during such month shall be increased in accordance with the following table: 100% within 10 seconds X X X X 95% within 5 seconds X X X 90% within 3 seconds X X X X Addition to Net Reservation fee (***) (***) (***) (***) (***) (***) (***)
Response Time Commitment. Provide prior and on-going Incident activity, when applicable.
Response Time Commitment. For all support issues relating to keylight Production Tenants, keylight will respond in accordance with the following table. Severity Level Response Commitment 0 2 Hours (seven days per week)
Response Time Commitment. (a) For customer routine questions: routine questions are questions about the scope of work, process of work, status of current projects, invoicing, or reporting. Routine questions sent to Customer Service or an Account Executive should be answered or responded to within two (2) hours. If an answer requires additional time, the Purchaser will be notified and updated until the request is complete.
(b) For quote requests, this response time is the time for a fully completed quote to be sent to the Purchaser, assuming the Purchaser has included relevant information in prior correspondence: twenty-four (24) hours or less, depending on scope of the request.
(c) Credit requests are processed within 48 hours.