Resolving Conflicts. As this Program is being undertaken through collaboration, a consensus building approach will be taken to dealing with conflicts if they arise. To resolve conflicts and complaints satisfactorily if differences arise, the Collaborators shall: ● Address their differences in a timely, open, respectful and honest manner; ● Discuss the reasons for the differing positions and look for common ground; ● Consider alternative solutions to the problems which accommodate to the extent reasonable as many of the differing interests as possible; and Collaboration Agreement (February 2019) Page 6 of 13 ● Attempt to resolve issues at the staffing level at which they occur. Each Collaborator may wish to seek direction from its municipal council or board of directors on an issue over which a conflict arises. Should the matter still remain unresolved, the Collaborators may engage an independent mediator to resolve it. The costs of such mediation would be borne by the Collaborators involved. If a Collaborator is not complying with this Agreement, another Collaborator may bring forward the non-compliance to the Steering Committee for discussion and resolution. The Steering Committee, upon a majority decision, may terminate the Agreement with respect to a Collaborator upon at least 60 days’ written notice for failure to comply with this Agreement. Upon expiry of this notice period, the provisions of section 16, with the exception of the notification period, apply to the collaborator who is being removed from the agreement
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