Common use of Residents of Quebec Clause in Contracts

Residents of Quebec. An Annuitant who is not satisfied with the complaint resolution or personal treatment received may ask the Issuer to send his or her file to Autorité des marchés financiers (AMF). The Annuitant who chooses this option may do so only after the time frame for receiving a final decision has elapsed, and must act within one year of the receipt date of that decision. Files submitted to the AMF contain all documentation relating to the complaint. Any questions regarding the resolution of complaints within Quebec must be addressed to the AMF Information Centre: Toll-free: 0-000-000-0000 Fax: 000-000-0000 Online: xxx.xxxxxxxxx.xx.xx Residents of all other provinces The Issuer participates in the complaint resolution process offered by the Ombudsman for Banking Services and Investments. For more information, consumers with complaints may contact the ombudsman: Toll free: 0-000-000-0000 Online: xxx.xxxx.xx

Residents of Quebec. An Annuitant who is not satisfied with the complaint resolution or personal treatment received may ask the Issuer to send his or her file to Autorité des marchés financiers (AMF). The Annuitant who chooses this option may do so only after the time frame for receiving a final decision has elapsed, and must act within one year of the receipt date of that decision. Files submitted to the AMF contain all documentation relating to the complaint. Any questions regarding the resolution of complaints within Quebec must be addressed to the AMF Information Centre: Toll-Toll free: 0-000-000-0000 Fax: 000-000-0000 Online: xxx.xxxxxxxxx.xx.xx — Residents of all other provinces The Issuer participates in the complaint resolution process offered by the Ombudsman for Banking Services and Investments. For more information, consumers with complaints may contact the ombudsman: Toll free: 0-000-000-0000 Online: xxx.xxxx.xx