Reporting Non-Check Point Errors to Customer. Upon working the Service Request under normal processes, and with appropriate management review, if at that point Check Point believes that a problem reported by Customer may not be due to an error in the Check Point product, Check Point will notify Customer. At that time, Customer may: (a) instruct Check Point to proceed with problem determination at Customer’s possible expense as set forth herein; or (b) instruct Check Point that Customer does not wish the problem to be pursued at Customer’s possible expense. If Customer requests that Check Point proceed with problem determination at Customer’s possible expense and Check Point determines that the error was not due to the error in the product, Customer shall pay Check Point, at the Check Point then-current standard consulting rates, for all work performed in connection with such determination, plus reasonable related expenses incurred therewith. Customer shall not be liable for:
Appears in 4 contracts
Samples: Service Level Agreement, Service Level Agreement, Service Level Agreement
