Common use of Remote Technical Support Clause in Contracts

Remote Technical Support. 1. The BSO will provide advice, guidance and initial technical support to you, where required, for the purpose of facilitating and/or maintaining connection to the BSO Secure Web Portal in order that you can use of the relevant systems available through the BSO Secure Web Portal. Where it is necessary to resolve a technical problem relating to connection to the BSO Secure Web Portal via remote assistance, BSO will use Bomgar software (▇▇▇▇▇://▇▇▇.▇▇▇▇▇▇.▇▇▇/) to remotely connect to your machine. The ability of BSO to remotely access your computer significantly enhances our ability to resolve your technical problem quickly. 2. By accepting a request from BSO to give remote assistance to you using Bomgar you consent to be bound by the terms and conditions of use of Bomgar as detailed in paragraph 3 below and to be bound by the terms of the BSO liability disclaimer contained in paragraph 4 below. 3. In order for the remote assistance to be provided you, or your authorised representative, you must agree to the terms of use of the Bomgar software by clicking the relevant options as prompted on the screen. 4. In accepting remote assistance from BSO you understand and accept that :- (a) You will be providing the BSO representative with access to and control of your computer for the duration of the remote assistance session. In doing so you authorise the BSO representative to make any necessary changes to facilitate connecting to the BSO Secure Web Portal and/or HSC systems and you accept responsibility for any such changes made to the desktop content or system settings; (b) You will be providing the BSO representative with access to files that reside on your computer. BSO does not assume and is not responsible for any liability for the viewing of any desktop or file content, including but not limited to the loss of any data, and data security remains your sole responsibility. As such BSO recommend that prior to commencement of the remote assistance session you close all documents and applications that contain confidential information or that are not relevant to the technical problem being resolved and that you ensure that all data stored on your computer, network or system is appropriately backed up and that you remain at your desktop and observe the entirety of the remote session; (c) BSO does not accept any liability for any installed programs on your computer, including any computer protection (firewall or virus scanner) and therefore it is your responsibility to ensure your system is maintained, (for example ensuring a valid Windows operating system is used and that Windows Updates are applied regularly) and that an accepted antivirus program is installed and kept up-to-date, with regularly scheduled security scans to ensure the system is secure. BSO does not accept liability arising from your failure to adhere to these requirements; (d) BSO makes no warranties of any kind with regard to any remote assistance provided; and (e) BSO shall not be liable for any loss or damage whatsoever or howsoever arising directly or indirectly in connection with the provision of remote assistance except to the extent that such liability may not be lawfully excluded under the governing law of Northern Ireland; 5. You can end a remote assistance session at any time by clicking on the red X icon in the bottom right corner of your screen. When the session ends, the Bomgar application is removed from your computer.

Remote Technical Support. 1. The BSO will provide advice, guidance and initial technical support to you, where required, for the purpose of facilitating and/or maintaining connection to the BSO Secure Web Portal in order that you can use of the relevant systems available through the BSO Secure Web Portal. Where it is necessary to resolve a technical problem relating to connection to the BSO Secure Web Portal via remote assistance, BSO will use Bomgar software (▇▇▇▇▇://▇▇▇.▇▇▇▇▇▇.▇▇▇/) to remotely connect to your machine. The ability of BSO to remotely access your computer significantly enhances our ability to resolve your technical problem quickly. 2. By accepting a request from BSO to give remote assistance to you using Bomgar you consent to be bound by the terms and conditions of use of Bomgar as detailed in paragraph 3 below and to be bound by the terms of the BSO liability disclaimer contained in paragraph 4 below. 3. In order for the remote assistance to be provided you, or your authorised representative, you must will need to agree to the terms of use of the Bomgar software by clicking the relevant options as prompted ’I accept’ option on the screen. 4. In accepting remote assistance from BSO you understand and accept that :- (a) You you will be providing the BSO representative with access to and control of your computer for the duration of the remote assistance session. In doing so you authorise the BSO representative to make any necessary changes to facilitate connecting to the BSO Secure Web Portal and/or HSC systems and you accept responsibility for any such changes made to the desktop content or system settings; (b) You you will be providing the BSO representative with access to files that reside on your computer. BSO does not assume and is not responsible for any liability for the viewing of any desktop or file content, including but not limited to the loss of any data, and data security remains your sole responsibility. As such BSO recommend that prior to commencement of the remote assistance session you close all documents and applications that contain confidential information or that are not relevant to the technical problem being resolved and that you ensure that all data stored on your computer, network or system is appropriately backed up and that you remain at your desktop and observe the entirety of the remote session; (c) BSO does not accept any liability for any installed programs on your computer, including any computer protection (firewall or virus scanner) and therefore it is your responsibility to ensure your system is maintained, (for example ensuring a valid Windows operating system is used and that Windows Updates are applied regularly) and that an accepted antivirus program is installed and kept up-to-date, with regularly scheduled security scans to ensure the system is secure. BSO does not accept liability arising from your failure to adhere to these requirements; (d) BSO makes no warranties of any kind with regard to any remote assistance provided; and (e) BSO shall not be liable for any loss or damage whatsoever or howsoever arising directly or indirectly in connection with the provision of remote assistance except to the extent that such liability may not be lawfully excluded under the governing law of Northern Ireland; 5. You can end a remote assistance session at any time by clicking on the red X icon in the bottom right corner of your screen. When the session ends, the Bomgar application is removed from your computer.