Remote Hands. Remote Hands is designed to provide Licensees with basic assistance requested by Licensee such as re- booting Licensee Equipment, checking indicators on Licensee Equipment, basic troubleshooting of Licensee Equipment, and similar activities that do not require the use of any tools or specialized equipment by the Company technician. With respect to Remote Hands assistance, Company’s sole obligation shall be to carry out the express instructions of Licensee, and Company reserves the right to reject Licensee’s request if Company in its discretion deems the request outside the scope of the Remote Hands assistance.
Appears in 2 contracts
Sources: Telecommunications License Agreement, Telecommunications License Agreement
Remote Hands. Remote Hands is designed to provide Licensees with basic assistance requested by Licensee such as re- booting Licensee Equipment, checking indicators on Licensee Equipment, basic troubleshooting of Licensee Equipment, and similar activities that do not require the use of any tools or specialized equipment by the Company Planet technician. With respect to Remote Hands assistance, CompanyPlanet’s sole obligation shall be to carry out the express instructions of Licensee, and Company Planet reserves the right to reject Licensee’s request if Company Planet in its discretion deems the request outside the scope of the Remote Hands assistance.
Appears in 1 contract
Sources: Telecommunications License Agreement