Remote Hands. 7.1 The Customer may request BT to carry out Remote Hands tasks. Such tasks are limited to those identified in paragraph 7.2 below and BT takes no responsibility for any loss, liability, claim, legal proceeding or damage which the Customer suffers as a result of following the Customer's instructions to carry out Remote Hands tasks.
Remote Hands. The Customer must not give any instructions to the Remote Hands for activities outside those listed in Section 7.2 of this Service Schedule.
Remote Hands. 1.3.1.1. This Service option is only available to Customers who order a Rack to be supplied by BT for use in the Rack Space.
Remote Hands. Remote Hands is designed to provide Licensees with basic assistance requested by Licensee such as re- booting Licensee Equipment, checking indicators on Licensee Equipment, basic troubleshooting of Licensee Equipment, and similar activities that do not require the use of any tools or specialized equipment by the Company technician. With respect to Remote Hands assistance, Company’s sole obligation shall be to carry out the express instructions of Licensee, and Company reserves the right to reject Licensee’s request if Company in its discretion deems the request outside the scope of the Remote Hands assistance.
Remote Hands. Landlord shall use commercially reasonable efforts to provide certain basic agreed-upon remote hands services to Tenant, which agreed-upon services shall be available on a 24 x 7 x 365 basis following a request by Tenant via Landlord’s designated customer portal (the “Remote Hands Service”). The Remote Hands Service shall include routine maintenance and trouble-shooting tasks, such as power cycling, replacement/swapping of hardware, media loading/swapping, electrical and mechanical monitoring, infrastructure testing, circuit testing, cabling and wiring, troubleshooting of physical ports, racking and stacking of equipment, receiving and storing of equipment and entering commands according to instructions. The Remote Hands Service may be provided by employees or contractors of Landlord at the discretion of Landlord, and Landlord may designate and/or change the procedure for submission of requests for Remote Hands Service from time to time with prior written notice. Remote Hands Service shall be billed to Tenant on a hourly basis at the rates set forth below, which shall be due and payable within thirty (30) days following the receipt of written invoice. The current rates for the Remote Hands Service are as follows (with a two (2) hour minimum in each case): (a) during Landlord’s standard business hours with at least forty-eight (48) hours prior notice, $150.00/hour; (b) during Landlord’s standard business hours with less than forty-eight (48) hours prior notice, $175.00/hour; (c) outside of Landlord’s standard business hours with at least forty-eight (48) hours prior notice, $175.00/hour; and (d) outside of Landlord’s standard business hours with less than forty-eight (48) hours prior notice, $225.00/hour. Landlord and Tenant agree that pricing for the Remote Hands Service set forth above is subject to increase upon at least thirty (30) days prior written notice to Tenant.
Remote Hands. Remote Hands is designed to provide Licensees with basic assistance requested by Licensee such as re- booting Licensee Equipment, checking indicators on Licensee Equipment, basic troubleshooting of Licensee Equipment, and similar activities that do not require the use of any tools or specialized equipment by the Crown Castle technician. With respect to Remote Hands assistance, Crown Castle’s sole obligation shall be to carry out the express instructions of Licensee, and Crown Castle reserves the right to reject Licensee’s request if Crown Castle in its discretion deems the request outside the scope of the Remote Hands assistance.
Remote Hands. Rogers will make available personnel (“Remote Hands”) who will, upon your request and Rogers’ personnel availability, provide non-technical support and assistance related to the Customer Equipment or Space. Rogers will respond to a reasonable number of requests based on the size of the installation, and response times will be based on a best-efforts basis. Remote Hands will act only upon request and direction from you. Rogers is not responsible or liable for any consequences of the actions performed upon your request by Remote Hands.
Remote Hands. 365 Main Services II, Inc. (or another affiliate of Lessor) shall provide personnel capable of performing certain limited maintenance services in accordance with Lessee’s written directions (“Remote Hands”) on equipment belonging to Lessee installed in the Premises, provided that Remote Hands shall not be available beyond the point at which a login prompt appears on Lessee’s Equipment. Remote Hands shall be available twenty-four (24) hours a day, seven (7) days a week. Lessee shall access and utilize Remote Hands in accordance with the Policies and Procedures. Notwithstanding anything to the contrary contained herein, in no event shall Lessor be responsible for the repair, configuration, tuning or installation of the Equipment or the Premises or any damage or loss caused by Remote Hands, except to the extent resulting from Lessor’s gross negligence or willful misconduct. Lessor shall have the right to outsource and xxxx its Remote Hands charges separately through a property manager or independent contractor.
Remote Hands. Customer may order and pay for Level 3 to perform certain limited maintenance services ("Remote Hands") on Customer's equipment within the Colocation Space, which shall be performed in accordance with Customer's directions. "Remote Hands" maintenance services includes power cycling equipment. Level 3 shall in no event be responsible for the repair, configuration or tuning of equipment, or for installation of Customer's equipment (although Level 3 will provide reasonable assistance to Customer in such installation at Customer's request).
Remote Hands. 4.1 If M247 agrees to provide a remote hands service at its data centre the cost for such service shall be set out in the SOF.
