Remote Hands Clause Samples
The Remote Hands clause defines the provision of on-site technical support services by a facility's staff to assist customers with equipment located at the facility. Typically, this clause outlines the types of tasks covered, such as rebooting servers, checking cable connections, or performing basic troubleshooting, and may specify response times or limitations on the scope of assistance. Its core practical function is to ensure customers can maintain and manage their equipment remotely, reducing the need for their own personnel to be physically present and thereby increasing operational efficiency and flexibility.
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Remote Hands. Landlord shall use commercially reasonable efforts to provide certain basic agreed-upon remote hands services to Tenant, which agreed-upon services shall be available on a 24 x 7 x 365 basis following a request by Tenant via Landlord’s designated customer portal (the “Remote Hands Service”). The Remote Hands Service shall include routine maintenance and trouble-shooting tasks, such as power cycling, replacement/swapping of hardware, media loading/swapping, electrical and mechanical monitoring, infrastructure testing, circuit testing, cabling and wiring, troubleshooting of physical ports, racking and stacking of equipment, receiving and storing of equipment and entering commands according to instructions. The Remote Hands Service may be provided by employees or contractors of Landlord at the discretion of Landlord, and Landlord may designate and/or change the procedure for submission of requests for Remote Hands Service from time to time with prior written notice. Remote Hands Service shall be billed to Tenant on a hourly basis at the rates set forth below, which shall be due and payable within thirty (30) days following the receipt of written invoice. The current rates for the Remote Hands Service are as follows (with a two (2) hour minimum in each case): (a) during Landlord’s standard business hours with at least forty-eight (48) hours prior notice, $150.00/hour; (b) during Landlord’s standard business hours with less than forty-eight (48) hours prior notice, $175.00/hour; (c) outside of Landlord’s standard business hours with at least forty-eight (48) hours prior notice, $175.00/hour; and (d) outside of Landlord’s standard business hours with less than forty-eight (48) hours prior notice, $225.00/hour. Landlord and Tenant agree that pricing for the Remote Hands Service set forth above is subject to increase upon at least thirty (30) days prior written notice to Tenant.
Remote Hands. The Customer must not give any instructions to the Remote Hands for activities outside those listed in Section 7.2 of this Service Schedule.
Remote Hands. Licensor, or an independent contractor on behalf of Licensor, shall provide personnel capable of performing certain limited maintenance services in accordance with the Licensee’s written directions (“Remote Hands”) on equipment belonging to Licensee installed in the License Area. Remote Hands shall be available twenty-four (24) hours a day, seven (7) days a week. Licensee shall access and utilize Remote Hands in accordance with the Policies and Procedures. Notwithstanding anything to the contrary contained herein, in no event shall Licensor be responsible for the repair, configuration, tuning or installation of the Equipment or the License Area or any damage or loss caused by Remote Hands, except to the extent resulting from Licensor’s negligence or willful misconduct.
Remote Hands. Remote Hands is designed to provide Licensees with basic assistance requested by Licensee such as re- booting Licensee Equipment, checking indicators on Licensee Equipment, basic troubleshooting of Licensee Equipment, and similar activities that do not require the use of any tools or specialized equipment by the Company technician. With respect to Remote Hands assistance, Company’s sole obligation shall be to carry out the express instructions of Licensee, and Company reserves the right to reject Licensee’s request if Company in its discretion deems the request outside the scope of the Remote Hands assistance.
Remote Hands. 1.3.1.1. This Service option is only available to Customers who order a Rack to be supplied by BT for use in the Rack Space.
Remote Hands. 7.1 The Customer may request BT to carry out Remote Hands tasks. Such tasks are limited to those identified in paragraph 7.2 below and BT takes no responsibility for any loss, liability, claim, legal proceeding or damage which the Customer suffers as a result of following the Customer's instructions to carry out Remote Hands tasks.
7.2 A 24 hour Remote Hands facility is available to perform the following basic system tasks; • checking lamp status; • power cycling; • button pushing; and • Removal/insertion of cords/cables/ leads (with a recognised connection plug/socket). In addition to the above, a Remote Hands Option Pack is available subject to an additional charge, and on additional terms and conditions, which offers the following;
Remote Hands. Remote Hands is designed to provide Licensees with basic assistance requested by Licensee such as re- booting Licensee Equipment, checking indicators on Licensee Equipment, basic troubleshooting of Licensee Equipment, and similar activities that do not require the use of any tools or specialized equipment by the Crown Castle technician. With respect to Remote Hands assistance, Crown Castle’s sole obligation shall be to carry out the express instructions of Licensee, and Crown Castle reserves the right to reject Licensee’s request if Crown Castle in its discretion deems the request outside the scope of the Remote Hands assistance.
Remote Hands. Rogers may make available personnel who will, upon your request and Rogers’ personnel availability, provide non-technical support and assistance related to your equipment or Space (“Remote Hands”). Rogers shall quote a charge for such Remote Hands assistance to you, and upon your acceptance of such charges, response times will be based on commercially reasonable efforts. Remote Hands will act only upon request and direction from you. Rogers is not responsible or liable for any consequences of the actions performed upon your request by Remote Hands.
Remote Hands. Customer may order and pay for Level 3 to perform certain limited maintenance services ("Remote Hands") on Customer's equipment within the Colocation Space, which shall be performed in accordance with Customer's directions. "Remote Hands" maintenance services includes power cycling equipment. Level 3 shall in no event be responsible for the repair, configuration or tuning of equipment, or for installation of Customer's equipment (although Level 3 will provide reasonable assistance to Customer in such installation at Customer's request).
Remote Hands. Licensor, or an independent contractor on behalf of Licensor, shall provide personnel capable of performing certain limited maintenance services in accordance with the Licensee’s written directions (“Remote Hands”) on equipment belonging to Licensee installed in the License Area, provided that Remote Hands shall not be available beyond the point at which a login prompt appears on Licensee’s Equipment. Remote Hands shall be available twenty-four (24) hours a day, seven (7) days a week. Licensee shall access and utilize Remote Hands in accordance with