RECEIVING INTERPRETER REQUESTS Clause Samples
The 'Receiving Interpreter Requests' clause outlines the procedures and requirements for submitting and processing requests for interpreter services. Typically, it specifies the method by which requests must be made, such as through a designated contact or online system, and may include advance notice requirements or information that must be provided with each request. This clause ensures that interpreter services are coordinated efficiently and that all parties understand the process, thereby minimizing misunderstandings and delays in service provision.
RECEIVING INTERPRETER REQUESTS i. The Contractor will receive Requests for Interpreter Services from Purchasers via the Master Contract Sign Language Interpreter Request form. Purchasers requesting via telephone call, voice message, or email must be instructed to utilize the Master Contract Sign Language Interpreter Request form. Requests should contain, at a minimum, the following information:
1. Date, time, and duration of the Appointment;
2. Location of the Appointment;
3. Purchaser’s name, place of business, and contact information;
4. Name(s) of the Consumer(s), to the extent known at the time of the Request;
5. Nature and venue type of the Appointment, such as a one-on-one meeting, a conference or webinar;
6. Contact information of the Consumer, if that individual is different than the Purchaser; and
7. Preferred Interpreter(s), if any.
8. A prior authorization number if it is an HCA Medicaid request ii. A Request is deemed received and complete by the Contractor as soon as all of the required information is obtained.
RECEIVING INTERPRETER REQUESTS i. The Contractor will receive Requests for Interpreter Services from Purchasers via the Master Contract Sign Language Interpreter Request form. Purchasers requesting via telephone call, voice message, or email must be instructed to utilize Master Contract Sign Language Interpreter Request form. Requests should contain, at a minimum, the following information:
1. Date, time, and duration of the Appointment;
2. Location of the Appointment;
3. Purchaser’s name, place of business, and contact information;
4. Name(s) of the Customer(s), to the extent known at the time of the Request;
5. Nature and venue format of the Appointment, such as a one-on-one meeting, a conference, or webinar;
6. Name and contact information of the Customer, should that individual be different than the Purchaser; and
7. Preferred Interpreter(s), if any 8. A prior authorization number if it is an HCA Medicaid request.
ii. A Request is deemed complete and received by the Contractor as soon as all of the required information is obtained.
iii. If the Contractor receives an incomplete Request, as soon as possible the Contractor shall respond to the Purchaser and obtain the remaining required information.
iv. Contractor will add the following information to the Request form:
1. Required amount of travel time to and from the Appointment;
2. Mileage to and from the Appointment; and
3. Billing details
RECEIVING INTERPRETER REQUESTS i. The Contractor will receive Requests for Interpreter Services from Purchasers through an Interpreter Services Request. Requests should contain, at a minimum, the following information:
1. Date, time, and duration of the Appointment;
2. Location of the Appointment;
3. Purchaser’s name, place of business, and contact information;
4. Name(s) of the Customer(s), to the extent known at the time of the Request;
5. Nature and venue format of the Appointment, such as a one-on-one meeting, a conference, or webinar;
6. Name and contact information of the Customer, should that individual be different than the Purchaser; and
7. Preferred Interpreter(s), if any
ii. A Request is deemed complete and received by the Contractor as soon as all of the required information is obtained.
iv. Contractor will add the following information to the Request form:
1. Required amount of travel time to and/or from the Appointment;
2. Mileage to and from the Appointment; and
3. Billing details