Problems To endeavour to resolve in a fair and just manner any problems, grievances or difficulties which may be encountered while you volunteer with us;
Technical and professional ability Selection criteria as stated in the procurement documents
Errors, Questions, and Complaints a. In case of errors or questions about your transactions, you should as soon as possible contact us as set forth in Section 6 of the General Terms above. b. If you think your periodic statement for your account is incorrect or you need more information about a transaction listed in the periodic statement for your account, we must hear from you no later than sixty (60) days after we send you the applicable periodic statement for your account that identifies the error. You must: 1. Tell us your name; 2. Describe the error or the transaction in question, and explain as clearly as possible why you believe it is an error or why you need more information; and, 3. Tell us the dollar amount of the suspected error. c. If you tell us orally, we may require that you send your complaint in writing within ten (10) Business Days after your oral notification. Except as described below, we will determine whether an error occurred within ten (10) Business Days after you notify us of the error. We will tell you the results of our investigation within three (3) Business Days after we complete our investigation of the error, and will correct any error promptly. However, if we require more time to confirm the nature of your complaint or question, we reserve the right to take up to forty-five (45) days to complete our investigation. If we decide to do this, we will provisionally credit your Eligible Transaction Account within ten (10) Business Days for the amount you think is in error. If we ask you to submit your complaint or question in writing and we do not receive it within ten (10) Business Days, we may not provisionally credit your Eligible Transaction Account. If it is determined there was no error we will mail you a written explanation within three (3) Business Days after completion of our investigation. You may ask for copies of documents used in our investigation. We may revoke any provisional credit provided to you if we find an error did not occur.
Questions and Answers Questions must be submitted via email to ▇▇▇▇▇.▇▇▇▇▇@▇▇.▇▇▇▇▇▇▇.tx.us by Wednesday, March 03, 2021 at 5:00 P.M. Responses to submitted questions will be emailed to all participants who obtained their procurement packet directly from ▇▇▇▇▇▇▇ County Purchasing Department by Friday, March 05, 2021. Telephone inquiries will not be accepted.
QUESTIONS All questions or concerns regarding this Invitation for Bids shall be submitted by email to ▇▇▇▇▇▇▇.▇▇▇▇▇▇▇@▇▇▇▇.▇▇▇, no later than 5:00 PM Thursday, May 26, 2022 to the attention of ▇▇▇▇▇▇▇ ▇▇▇▇▇▇▇, Procurement Division, referencing the IFB number. DESCRIPTION PAGE GENERAL TERMS AND CONDITIONS 3-19 SPECIAL TERMS AND CONDITIONS 20-31 SPECIFICATIONS/SCOPE OF SERVICES 32-36 - QUALIFICATION OF BIDDERS (BID PACKAGE REQUIREMENTS) - BID RESPONSE FORM - EMERGENCY CONTACTS - ACKNOWLEDGEMENT OF ADDENDA - AUTHORIZED SIGNATORIES/NEGOTIATORS - REFERENCE DOCUMENTATION FORM - DRUG-FREE WORKPLACE FORM - SCHEDULE OF SUBCONTRACTING FORM - CONFLICT/NON-CONFLICT OF INTEREST FORM - E-VERIFICATION CERTIFICATION - RELATIONSHIP DISCLOSURE FORM - RELATIONSHIP DISCLOSURE FORM - FREQUENTLY ASKED QUESTIONS (FAQ) - ORANGE COUNTY SPECIFIC PROJECT EXPENDITURE REPORT - EXPENDITURE REPORT- FREQUENTLY ASKED QUESTIONS (FAQ) - AGENT AUTHORIZATION FORM - LEASED EMPLOYEE AFFIDAVIT - INFORMATION FOR DETERMINING JOINT VENTURE ELIGIBILITY - CONTRACT - ATTACHMENT A - DIRECTIONS TO ORANGE COUNTY CONVENTION CENTER - ATTACHMENT B – PARKING PASS