PROVIDER SUPPORT SERVICES Sample Clauses
The PROVIDER SUPPORT SERVICES clause defines the obligations of the provider to offer assistance and support related to the services or products delivered under the agreement. Typically, this clause outlines the types of support available, such as technical help, troubleshooting, or customer service, and may specify response times, hours of availability, and methods of contact. Its core practical function is to ensure that the recipient has reliable access to help when issues arise, thereby maintaining service quality and minimizing disruptions.
PROVIDER SUPPORT SERVICES. The PASSE must have a process for handling and addressing the resolution of provider complaints, including those concerning claims and payment of claims.
PROVIDER SUPPORT SERVICES. Subject to this Agreement and throughout the Term, Provider shall provide the Support Services described below and better detailed in the applicable Support Plan(s) with respect to a particular Product so long as: (a) the Support Plan expressly applies to such Product; and (b) Provider has accepted a valid purchase order (or other mutually agreed ordering document) for such Support Services.
PROVIDER SUPPORT SERVICES. Vendor shall comply with the performance metrics and reporting requirements related to Covered Person and Provider support services as specified below. Monthly reporting shall be provided by the fifteenth (15th) day of the following month.
PROVIDER SUPPORT SERVICES. 6.4.1 The DMO must have a process for handling and addressing the resolution of provider complaints, including those concerning claims and payment of claims.
6.4.2 The DMO's process for handling and addressing the resolution of provider complaints must be approved by DHS.
6.4.3 The process must include a Provider Support Call Center that meets the same requirements as the Member Support Call Center required by the Agreement.
PROVIDER SUPPORT SERVICES. 6.4.1 The PASSE must have a process for handling and addressing the resolution of provider complaints, including those concerning claims and payment of claims, in compliance with § 4.9.2 of this Agreement. The PASSE must provide a quarterly report of all provider complaints and resolutions to DHS.