Provided Services. Work priority: 1. Caseload forecasts, 2. Oregon Enterprise Data Analytics 3. ICS data warehouse, 4. GIS support, 5. Provider taxes, 6. Analysis across caseloads. As time allows: Consulting & Technical Assistance CASELOAD FORECASTS Caseload forecasts for the current & next biennium (twice/year with published report) Regional caseload forecasts for the current & next biennium (twice/year with published report) Policy history / timelines – to document policy decisions that may affect caseloads Accuracy reports 1) Monthly caseload variance reports, 2) Annual accuracy tracking report Caseload analysis & forecast impact assessment for policy development, program management, budgeting, legislative proposals, etc. Analysis & integration of internal and external factors impacting caseloads Research such as literature reviews and searches for publicly available data Stakeholder engagement for input, quality review, and feedback Intra state analyses – e.g. distribution of clients, travel times & accessibility of agency offices, etc. Ad hoc research & analysis; collaboration with other agency researchers Objectivity / Transparency / Independence >=90% top two ratings Customer Satisfaction >=90% top two ratings Timeliness of semi-annual forecasts 100% by target date Timeliness of monthly variance reports 90% by target date Accuracy of actual caseload (vs. forecasted caseload) for selected categories in HSM, SSP, CW, APD, and DD for the current & prior forecast cycles. Target accuracy varies with caseload size Large categories, variance of <=1% Small categories, variance of <= 2% INTEGRATED CLIENT SERVICES DATA WAREHOUSE (ICS) Developed and maintains the data warehouse Coordinate Data Use Agreements; prepare datasets for sharing, match clients from disparate programs and source systems to fill DUAs. Provide data matching services outside of DUAs. Fill ad hoc data requests for DHS and OHA leadership, legislature, programs, business partners Facilitate broader integration of data between State agencies Work with national partners to establish and align best practices for development of integrated data services (IDS). Other services are listed under Technical Assistance GEOGRAPHIC INFORMATION SERVICES (GIS) SUPPORT General Functional expert for DHS|OHA including needs analysis, data modeling, user support/training, etc. Coordinate a seamless standard set of tools for DHS|OHA analysts Implement enterprise level GIS portal to facilitate use of GIS services across agencies. Coordinate GIS projects and spatial data among internal programs and external business partners Plan, acquire, implement, maintain & document new location databases and user interfaces Unit support for APD, Medical and Recreational Marijuana Programs. Maintain/improve the accuracy, timeliness, and utility of program location data Assist program staff with understanding and utilizing location data Provide GIS analytical support – subject to staff availability RACE ETHNICITY and LANGUAGE plus DISABILITY (REaL+D) Coordinate with DHS and OHA to provide support of REaL+D data collection and reporting Update and maintain ICS to accommodate REaL+D data. Develop and maintain standard and ad-hoc REaL+D reporting Assist with reporting REaL+D project to DHS/|OHA Leadership and the Legislature PROVIDER TAX COLLECTION – Hospitals, Long-term care (also see Section 1.3 for what is Out Of Scope) Collect & reconcile tax payments Interpret & enforce policies and rules & initial level of appeal Notify providers of rate changes Facilitate coordination between DHS|OHA provider tax analysts
Appears in 1 contract
Sources: Office Service Level Agreement
Provided Services. Work priority: Priority will be given to 1. Caseload forecastsForecasts, 2. Oregon Enterprise Data Analytics ICS, 3. ICS data warehouseProvider Taxes, 4. GIS support, 5Analysis Across Caseloads. Provider taxes, 6. Analysis across caseloads. As time allows: Consulting & Technical Assistance will be provided only if time allows. CASELOAD FORECASTS Caseload forecasts for the current & next biennium (twice/year with published report) Regional - Semi-annual program caseload forecasts for the current & next biennium (twice/year with published report) Policy history / timelines – to document policy decisions that may affect caseloads Accuracy reports 1) - Monthly caseload variance reports, 2) Annual accuracy tracking report reports – monitoring actual client counts compared to the forecast - Caseload analysis & forecast impact assessment for policy development, program management, budgeting, legislative proposals, etc. - Analysis & integration of internal and external factors impacting caseloads - Policy history / timelines – tracking/documenting internal/external policy decisions that may affect caseloads - Research such as literature reviews and searches for publicly available data Stakeholder engagement for input, quality review, and feedback Intra - Sub-state caseload analyses – e.g. distribution of clients, travel times & accessibility of agency officesoffices - Stakeholder engagement for input, etc. quality review, and feedback - Ad hoc research & analysis; collaboration with other agency researchers analysis FOR SCHEDULED PRODUCTS Objectivity / Transparency / Independence – >=9080% top two ratings rated 4 or 5 Customer Satisfaction – 67% rated 4 or 5 Timeliness – Set annual calendar in Jan; Meet target dates >=9080% top two ratings Timeliness of semi-annual forecasts 100% by target date Timeliness of monthly variance reports 90% by target date Accuracy (variation of actual caseload (vs. forecasted caseloadfrom forecast) for selected categories in HSM, SSP, CW, APD, and DD for the current & prior forecast cycles. Target accuracy varies with caseload size Large – For 80% of categories, variance 1st 3 months variation below 3%; Next 3 months variation below 6% AD HOC REQUESTS Customer feedback – 67% answer “yes” when asked if OFRA 1. understood their request, 2. delivered product promised, 3. delivered product on-time Track # of <=1% Small categories, variance requests & provide quarterly summary of <= 2% work performed INTEGRATED CLIENT SERVICES DATA WAREHOUSE (ICS) Developed DATA WAREHOUSE - Maintenance & development ICS data is current, available, reliable – to OFRA staff and maintains the others Core processes documented New data warehouse Coordinate Data Use Agreements; prepare datasets for sharing, match clients from disparate programs and source systems to fill DUAs. Provide data matching services outside of DUAs. Fill ad hoc data requests for DHS and OHA leadership, legislature, programs, business partners Facilitate broader integration of data between State agencies Work with national partners to establish and align best practices for development of sources integrated data services (IDS). Other services are listed under Technical Assistance GEOGRAPHIC INFORMATION SERVICES (GIS) SUPPORT General Functional expert for DHS|OHA including needs analysis, data modeling, user support/training, etc. Coordinate a seamless standard set of tools for DHS|OHA analysts Implement enterprise level GIS portal to facilitate use of GIS services across agencies. Coordinate GIS projects and spatial data among internal programs and external business partners Plan, acquire, implement, maintain & document new location databases and user interfaces Unit support for APD, Medical and Recreational Marijuana Programs. Maintain/improve the accuracy, timeliness, and utility of program location data Assist program staff with understanding and utilizing location data Provide GIS analytical support – subject to staff availability RACE ETHNICITY and LANGUAGE plus DISABILITY (REaL+D) Coordinate with DHS and OHA to provide support of REaL+D data collection and reporting Update and maintain ICS to accommodate REaL+D data. Develop and maintain standard and ad-hoc REaL+D reporting Assist with reporting REaL+D project to DHS/|OHA Leadership and the Legislature accurately PROVIDER TAX COLLECTION – Hospitals, Long-term care, Managed care (also see Section section 1.3 for what is Out Of Scope) Collect - Collection & reconcile reconciliation of tax payments Interpret - Interpretation & enforce enforcement of policies and rules & initial level of appeal Notify providers - Provider notification of rate changes Facilitate coordination between DHS|OHA provider tax analystsDevelop annual calendar by January 31st Tax collections are complete, accurate, on time – 98% Communication with providers – Respond within 2 business days – 95% RESEARCH & ANALYSIS ACROSS CASELOADS - Agency-wide data for executive management & communications - Analysis across caseloads or crossing program boundaries – e.g. clients using multiple services - Sub-state caseload analyses – e.g. impacts by region, county, legislative district, etc. - Ad hoc research & analysis Same as listed above for Ad Hoc Requests, plus Educate agency management about the kinds of support available – Prepare presentation, present to exec leadership EXPERT CONSULTING & TECHNICAL ASSISTANCE – Subject to staff availability - Utilizing data from ICS (integrated client services data warehouse) - Quantitative analysis - Qualitative analysis – e.g. surveys, focus groups, interviews, case studies, etc. - Utilization of GIS tools (geographic information systems) - Development of GIS data layers and assistance with geocoding of clean data - Seek / develop / disseminate best practices and innovative solutions for obtaining and utilizing data - Partner with other organizations to improve understanding of issues pertinent to DHS and OHA Same as listed above for Ad Hoc Requests, plus Educate agency management about the kinds of support available – Prepare presentation, present to exec leadership
Appears in 1 contract
Sources: Service Level Agreement