Common use of Program Description Summary Clause in Contracts

Program Description Summary. a. The Program should be designed to be low barrier by having minimal eligibility criteria required at program entry. Emergency shelters should be equipped to serve Participants who may have extensive behavioral, physical or medical issues, and as a result, may face significant barriers to housing. This may require having extensive staffing with appropriate training to better support general management, case management, and security services at the Program. The Program will assist Participants experiencing homelessness in accessing the most appropriate services and resources across the System of Care, including behavioral health, healthcare, benefits and mainstream services, housing, navigating application and enrollment processes, and providing advocacy and support as necessary. The Program will follow Housing First principles and incorporate evidenced-based approaches such as Motivational Interviewing, Critical Time Intervention, Progressive Engagement, Trauma-Informed Care, Harm Reduction and Risk Management, to address barriers to housing and economic stability. The Program is to be implemented in a manner that increases equitable service access across Orange County, regardless of where a person is experiencing homelessness. The Emergency Shelter Operations and Services for Individuals shall include the following services at minimum: b. Receive referrals from the Coordinated Entry System (CES) Bed Reservation System and from County approved referral agencies such as law enforcement, street outreach teams, and other County departments. There shall be at minimum one (1) staff member dedicated to overseeing and answering the referral contact number at all times. Referral contact number shall be communicated to all referring agencies and will be answered 24 hours a day, 7 days a week. c. Intake and assessment to engage and enroll persons referred by CES who would benefit from an emergency shelter intervention to overcome their homelessness, understanding the history of participation in other homeless service assistance programs and collection of needed demographic information from Participants. Program must be able to assess and re-evaluate the Participant’s service needs and make recommendations to appropriate and eligible housing and/or supportive services that best meets the Participant’s needs. d. Provision of essential services at the Program must include a safe sleeping location and amenities to meet basic personal needs. e. Housing-focused case management to support Participants with locating housing options that meet the participant’s needs. Case management services will be focused on furthering the progress towards the goals and objectives as outlined in the Individualized Housing and Service Plan. Case management services will be provided to Participants with a goal of once weekly and a minimum of once every two weeks. Case management services, attempts to meet with the Participants and pertinent notes will be documented in the Homeless Management Information System (HMIS). f. Housing navigation services to support the Participants in identifying available housing units and resources, completing needed forms and applications for housing, as well as providing support through in-person or teleconference meetings relating to housing search and placements. Housing Navigation services will be documented in the Homeless Management Information System (HMIS). g. Function as a CES Access points to support participants in accessing the CES through the completion of an assessment and the collection of required documentation to verify length of homelessness, homelessness status and/or disabling condition. h. Case conference, coordinate and collaborate with the other components of the System of Care, Orange County CoC, and key stakeholders in Orange County to employ a multi- disciplinary approach to assisting the Participant in accessing services and/or programs. i. Services will be recorded in the HMIS in accordance with the adopted Homeless Management Information System (HMIS) Policies and Procedures. j. The program will operate twenty-four (24) hours a day, seven (7) days a week with in-person staff coverage. k. The Program will be required to execute all items and reporting timeframes within the Standards of Care. l. Contractor will develop and implement a pet policy that accommodates participants with pets. The pet policy should detail the participants’ responsibilities related to the handling and caring of the pet. m. Contractor, pursuant to requirements set forth in this Scope of Services and consistent with federal and/or state funding requirements shall provide Emergency Shelter Operations and Services for Individuals experiencing homelessness in the Central SPA of Orange County for the term of this Contract.

Program Description Summary. a. The Program should be designed to be low barrier by having minimal eligibility criteria required at program entry. Emergency shelters should be equipped to serve Participants who may have extensive behavioral, physical or medical issues, and as a result, may face significant barriers to housing. This may require having extensive staffing with appropriate training to better support general management, case management, and security services at the Program. The Program will assist Participants experiencing homelessness in accessing the most appropriate services and resources across the System of Care, including behavioral health, healthcare, benefits and mainstream services, housing, navigating application and enrollment processes, and providing advocacy and support as necessary. The Program will follow Housing First principles and incorporate evidenced-based approaches such as Motivational Interviewing, Critical Time Intervention, Progressive Engagement, Traumatrauma-Informed Careinformed care, Harm Reduction harm reduction and Risk Managementrisk management, to address barriers to housing and economic stability. The Program is to be implemented in a manner that increases equitable service access across Orange County, regardless of where a person is experiencing homelessness. . b. The Emergency Shelter Operations and Services for Individuals shall include the following services at minimum: b. i. Receive referrals from the Coordinated Entry System (CES) Bed Reservation System and from County approved referral agencies such as law enforcement, street outreach teams, and other County departments. There shall be at minimum one (1) staff member dedicated to overseeing and answering the referral contact number at all times. Referral contact number shall be communicated to all referring agencies and will be answered 24 hours a day, 7 days a week. c. ii. Intake and assessment to engage and enroll persons referred by CES who would benefit from an emergency shelter intervention to overcome their homelessness, understanding the history of participation in other homeless service assistance programs and collection of needed demographic information from Participants. Program must be able to assess and re-evaluate the Participant’s service needs and make recommendations to appropriate and eligible housing and/or supportive services that best meets the Participant’s needs. d. iii. Provision of essential services at the Program must include a safe sleeping location and amenities to meet basic personal needs. e. iv. Housing-focused case management to support Participants with locating housing options that meet the participant’s needs. Case management services will be focused on furthering the progress towards the goals and objectives as outlined in the Individualized Housing and Service Plan. Case management services will be provided to Participants with a goal of once weekly and a minimum of once every two weeks. Case management services, attempts to meet with the Participants and pertinent notes will be documented in the Homeless Management Information System (HMIS). f. v. Housing navigation services to support the Participants in identifying available housing units and resources, completing needed forms and applications for housing, as well as providing support through in-person or teleconference meetings relating to housing search and placements. Housing Navigation services will be documented in the Homeless Management Information System (HMIS). g. vi. Function as a CES Access points to support participants in accessing the CES through the completion of an assessment and the collection of required documentation to verify length of homelessness, homelessness status and/or disabling condition. h. vii. Case conference, coordinate and collaborate with the other components of the System of Care, Orange County CoC, and key stakeholders in Orange County to employ a multi- multi-disciplinary approach to assisting the Participant in accessing services and/or programs. i. viii. Services will be recorded in the HMIS in accordance with the adopted Homeless Management Information System (HMIS) Policies and Procedures. j. ix. The program will operate twenty-four (24) hours a day, seven (7) days a week with in-person staff coverage. k. x. The Program will be required to execute all items and reporting timeframes within the Standards of Care. l. xi. Contractor will develop and implement a pet policy that accommodates participants with pets. The pet policy should detail the participants’ responsibilities related to the handling and caring of the pet. m. xii. Contractor, pursuant to requirements set forth in this Scope of Services and consistent with federal and/or state funding requirements shall provide Emergency Shelter Operations and Services for Individuals experiencing homelessness in the Central North SPA of Orange County for the term of this Contract.

Program Description Summary. a. The Program should be designed to be low barrier by having minimal eligibility criteria required at program entry. Emergency shelters should be equipped to serve Participants who may have extensive behavioral, physical or medical issues, and as a result, may face significant barriers to housing. This may require having extensive staffing with appropriate training to better support general management, case management, and security services at the Program. The Program will assist Participants experiencing homelessness in accessing the most appropriate services and resources across the System of Care, including behavioral health, healthcare, benefits and mainstream services, housing, navigating application and enrollment processes, and providing advocacy and support as necessary. The Program will follow Housing First principles and incorporate evidenced-based approaches such as Motivational Interviewing, Critical Time Intervention, Progressive Engagement, Traumatrauma-Informed Careinformed care, Harm Reduction harm reduction and Risk Managementrisk management, to address barriers to housing and economic stability. The Program is to be implemented in a manner that inAtatamchamnnenetr Bthat increases equitable service access across Orange County, regardless of where a person is experiencing homelessness. . b. The Emergency Shelter Operations and Services for Individuals shall include the following services at minimum: b. i. Receive referrals from the Coordinated Entry System (CES) Bed Reservation System and from County approved referral agencies such as law enforcement, street outreach teams, and other County departments. There shall be at minimum one (1) staff member dedicated to overseeing and answering the referral contact number at all times. Referral contact number shall be communicated to all referring agencies and will be answered 24 hours a day, 7 days a week. c. ii. Intake and assessment to engage and enroll persons referred by CES who would benefit from an emergency shelter intervention to overcome their homelessness, understanding the history of participation in other homeless service assistance programs and collection of needed demographic information from Participants. Program must be able to assess and re-evaluate the Participant’s service needs and make recommendations to appropriate and eligible housing and/or supportive services that best meets the Participant’s needs. d. iii. Provision of essential services at the Program must include a safe sleeping location and amenities to meet basic personal needs. e. iv. Housing-focused case management to support Participants with locating housing options that meet the participant’s needs. Case management services will be focused on furthering the progress towards the goals and objectives as outlined in the Individualized Housing and Service Plan. Case management services will be provided to Participants with a goal of once weekly and a minimum of once every two weeks. Case management services, attempts to meet with the Participants and pertinent notes will be documented in the Homeless Management Information System (HMIS). f. v. Housing navigation services to support the Participants in identifying available housing units and resources, completing needed forms and applications for housing, as well as providing support through in-person or teleconference meetings relating to housing search and placements. Housing Navigation services will be documented in the Homeless Management Information System (HMIS). g. Function as a CES Access points to support participants in accessing the CES through the completion of an assessment and the collection of required documentation to verify length of homelessness, homelessness status and/or disabling condition. h. Case conference, coordinate and collaborate with the other components of the System of Care, Orange County CoC, and key stakeholders in Orange County to employ a multi- disciplinary approach to assisting the Participant in accessing services and/or programs. i. Services will be recorded in the HMIS in accordance with the adopted Homeless Management Information System (HMIS) Policies and Procedures. j. The program will operate twenty-four (24) hours a day, seven (7) days a week with in-person staff coverage. k. The Program will be required to execute all items and reporting timeframes within the Standards of Care. l. Contractor will develop and implement a pet policy that accommodates participants with pets. The pet policy should detail the participants’ responsibilities related to the handling and caring of the pet. m. Contractor, pursuant to requirements set forth in this Scope of Services and consistent with federal and/or state funding requirements shall provide Emergency Shelter Operations and Services for Individuals experiencing homelessness in the Central SPA of Orange County for the term of this Contract.