Common use of Production Clause in Contracts

Production. Following end user training the production system will be fully enabled and made ready for daily operational use as of the scheduled date. Xxxxx and Town of Nolensville will follow the comprehensive action plan laid out during Go-Live Readiness to support go-live activities and minimize risk to the Project during go-live. Following go-live, Xxxxx will work with Town of Nolensville to verify that implementation work is concluded, post go-live activities are scheduled, and the transition to Client Services is complete for long-term operations and maintenance of the Tyler software. Go-Live Following the action plan for Go-Live, defined in the Production Readiness stage, Town of Nolensville and Xxxxx will complete work assigned to prepare for Go-Live. Town of Nolensville provides final data extract and Reports from the Legacy System for data conversion and Xxxxx executes final conversion iteration, if applicable. If defined in the action plan, Town of Nolensville manually enters any data added to the Legacy System after final data extract into the Tyler system. Xxxxx staff collaborates with Town of Nolensville during Go-Live activities. Town of Nolensville transitions to Tyler software for day-to day business processing. Town of Nolensville, Tennessee Tyler Technologies, Inc. Page | 33 Some training topics are better addressed following Go-Live when additional data is available in the system or based on timing of applicable business processes and will be scheduled following Go-Live per the Project Schedule. Objectives:  Execute day to day processing in Tyler software.  Client data available in Production environment. STAGE 5 Go-Live Tyler Client RACI MATRIX KEY: R = Responsible A = Accountable C = Consulted I = Informed Executive Manager Implementation Manager Project Manager Implementation Consultant Data Experts Modification Services Technical Services Client Services Executive Sponsor Steering Committee Project Manager Functional Leads Change Management Leads Subject Matter Experts (SMEs) Department Heads End Users Technical Leads Provide final source data extract, if applicable C C A R Final source data pushed into production environment, if applicable A C R I C C C Proof final converted data, if applicable C C C A R C Complete Go-Live activities as defined in the Go-Live action plan C C C A R C I C Provide Go-Live assistance A R C C I C C I C I C Inputs Comprehensive Action Plan for Go-Live Final source data (if applicable) Outputs / Deliverables Acceptance Criteria [only] for Deliverables Data is available in production environment Client confirms data is available in production environment Work package assumptions:  Town of Nolensville will complete activities documented in the action plan for Go-Live as scheduled.  External stakeholders will be available to assist in supporting the interfaces associated with the Go- Live live process. Town of Nolensville, Tennessee Tyler Technologies, Inc. Page | 34  The Client business processes required for Go-Live are fully documented and tested.  The Town of Nolensville Project team and subject matter experts are the primary point of contact for the end users when reporting issues during Go-Live.  The Town of Nolensville Project Team and SME’s provide business process context to the end users during Go-Live.  The Tyler Go-Live support team is available to consult with the Town of Nolensville teams as necessary.  The Tyler Go-Live support team provides standard functionality responses, which may not be tailored to the local business processes. Transition to Client Services This work package signals the conclusion of implementation activities for the Phase or Project with the exception of agreed-upon post Go-Live activities. The Tyler project manager(s) schedules a formal transition of Town of Nolensville onto the Tyler Client Services team, who provides Town of Nolensville with assistance following Go-Live, officially transitioning Town of Nolensville to operations and maintenance. Objectives:  Ensure no critical issues remain for the project teams to resolve.  Confirm proper knowledge transfer to Town of Nolensville teams for key processes and subject areas. STAGE 5 Transition to Client Services Tyler Client RACI MATRIX KEY: R = Responsible A = Accountable C = Consulted I = Informed Executive Manager Implementation Manager Project Manager Implementation Consultant Data Experts Modification Services Technical Services Client Services Executive Sponsor Steering Committee Project Manager Functional Leads Change Management Leads Subject Matter Experts (SMEs) Department Heads End Users Technical Leads Transfer client to Client Services and review issue reporting and resolution processes I I A I I R I I C C C Review long term maintenance and continuous improvement A R C C C Inputs Open item/issues List Outputs / Deliverables Acceptance Criteria [only] for Deliverables Client Services Support Document Town of Nolensville, Tennessee Tyler Technologies, Inc. Page | 35 Work package assumptions:  No material project issues remain without assignment and plan. Post Go-Live Activities Some implementation activities are provided post-production due to the timing of business processes, the requirement of actual production data to complete the activities, or the requirement of the system being used in a live production state. Objectives:  Schedule activities that are planned for after Go-Live.  Ensure issues have been resolved or are planned for resolution before phase or project close. STAGE 5 Post Go-Live Activities Tyler Client RACI MATRIX KEY: R = Responsible A = Accountable C = Consulted I = Informed Executive Manager Implementation Manager Project Manager Implementation Consultant Data Experts Modification Services Technical Services Client Services Executive Sponsor Steering Committee Project Manager Functional Leads Change Management Leads Subject Matter Experts (SMEs) Department Heads End Users Technical Leads Schedule contracted activities that are planned for delivery after go-live A R C C C C I C C I C C Determine resolution plan in preparation for phase or project close out A R C C C I C C I C Inputs List of post Go-Live activities Outputs / Deliverables Acceptance Criteria [only] for Deliverables Updated issues log Work package assumptions:  System is being used in a live production state. Control Point 5: Production Stage Acceptance Acceptance criteria for this Stage includes completion of all criteria listed below: Town of Nolensville, Tennessee Tyler Technologies, Inc. Page | 36  Advancement to the Close stage is not dependent upon Xxxxx’x receipt of this Stage Acceptance.  Converted data is available in production environment. Production Stage Acceptance Criteria:  All stage deliverables accepted based on criteria previously defined.  Go-Live activities defined in the Go-Live action plan completed.  Client services support document is provided. Close The Close stage signifies full implementation of all products purchased and encompassed in the Phase or Project. Town of Nolensville transitions to the next cycle of their relationship with Xxxxx (next Phase of implementation or long-term relationship with Xxxxx Client Services).

Production. Following end user training the production system will be fully enabled and made ready for daily operational use as of the scheduled date. Xxxxx Tyler and Town of Nolensville will follow the comprehensive action plan laid out during Go-Live Readiness to support go-live activities and minimize risk to the Project during go-live. Following go-live, Xxxxx Tyler will work with Town of Nolensville to verify that implementation work is concluded, post go-live activities are scheduled, and the transition to Client Services is complete for long-term operations and maintenance of the Tyler software. Go-Live Following the action plan for Go-Live, defined in the Production Readiness stage, Town of Nolensville and Xxxxx Tyler will complete work assigned to prepare for Go-Live. Town of Nolensville provides final data extract and Reports from the Legacy System for data conversion and Xxxxx Tyler executes final conversion iteration, if applicable. If defined in the action plan, Town of Nolensville manually enters any data added to the Legacy System after final data extract into the Tyler system. Xxxxx Tyler staff collaborates with Town of Nolensville during Go-Live activities. Town of Nolensville transitions to Tyler software for day-to day business processing. Town of Nolensville, Tennessee Tyler Technologies, Inc. Page | 33 Some training topics are better addressed following Go-Live when additional data is available in the system or based on timing of applicable business processes and will be scheduled following Go-Live per the Project Schedule. Objectives:  Execute day to day processing in Tyler software.  Client data available in Production environment. STAGE 5 Go-Live Tyler Client RACI MATRIX KEY: R = Responsible A = Accountable C = Consulted I = Informed Executive Manager Implementation Manager Project Manager Implementation Consultant Data Experts Modification Services Technical Services Client Services Executive Sponsor Steering Committee Project Manager Functional Leads Change Management Leads Subject Matter Experts (SMEs) Department Heads End Users Technical Leads Provide final source data extract, if applicable C C A R Final source data pushed into production environment, if applicable A C R I C C C Proof final converted data, if applicable C C C A R C Complete Go-Live activities as defined in the Go-Live action plan C C C A R C I C Provide Go-Live assistance A R C C I C C I C I C Inputs Comprehensive Action Plan for Go-Live Final source data (if applicable) Outputs / Deliverables Acceptance Criteria [only] for Deliverables Data is available in production environment Client confirms data is available in production environment Work package assumptions:  Town of Nolensville will complete activities documented in the action plan for Go-Live as scheduled.  External stakeholders will be available to assist in supporting the interfaces associated with the Go- Live live process. Town of Nolensville, Tennessee Tyler Technologies, Inc. Page | 34  The Client business processes required for Go-Live are fully documented and tested.  The Town of Nolensville Project team and subject matter experts are the primary point of contact for the end users when reporting issues during Go-Live.  The Town of Nolensville Project Team and SME’s provide business process context to the end users during Go-Live.  The Tyler Go-Live support team is available to consult with the Town of Nolensville teams as necessary.  The Tyler Go-Live support team provides standard functionality responses, which may not be tailored to the local business processes. Transition to Client Services This work package signals the conclusion of implementation activities for the Phase or Project with the exception of agreed-upon post Go-Live activities. The Tyler project manager(s) schedules a formal transition of Town of Nolensville onto the Tyler Client Services team, who provides Town of Nolensville with assistance following Go-Live, officially transitioning Town of Nolensville to operations and maintenance. Objectives:  Ensure no critical issues remain for the project teams to resolve.  Confirm proper knowledge transfer to Town of Nolensville teams for key processes and subject areas. STAGE 5 Transition to Client Services Tyler Client RACI MATRIX KEY: R = Responsible A = Accountable C = Consulted I = Informed Executive Manager Implementation Manager Project Manager Implementation Consultant Data Experts Modification Services Technical Services Client Services Executive Sponsor Steering Committee Project Manager Functional Leads Change Management Leads Subject Matter Experts (SMEs) Department Heads End Users Technical Leads Transfer client to Client Services and review issue reporting and resolution processes I I A I I R I I C C C Review long term maintenance and continuous improvement A R C C C Inputs Open item/issues List Outputs / Deliverables Acceptance Criteria [only] for Deliverables Client Services Support Document Town of Nolensville, Tennessee Tyler Technologies, Inc. Page | 35 Work package assumptions:  No material project issues remain without assignment and plan. Post Go-Live Activities Some implementation activities are provided post-production due to the timing of business processes, the requirement of actual production data to complete the activities, or the requirement of the system being used in a live production state. Objectives:  Schedule activities that are planned for after Go-Live.  Ensure issues have been resolved or are planned for resolution before phase or project close. STAGE 5 Post Go-Live Activities Tyler Client RACI MATRIX KEY: R = Responsible A = Accountable C = Consulted I = Informed Executive Manager Implementation Manager Project Manager Implementation Consultant Data Experts Modification Services Technical Services Client Services Executive Sponsor Steering Committee Project Manager Functional Leads Change Management Leads Subject Matter Experts (SMEs) Department Heads End Users Technical Leads Schedule contracted activities that are planned for delivery after go-live A R C C C C I C C I C C Determine resolution plan in preparation for phase or project close out A R C C C I C C I C Inputs List of post Go-Live activities Outputs / Deliverables Acceptance Criteria [only] for Deliverables Updated issues log Work package assumptions:  System is being used in a live production state. Control Point 5: Production Stage Acceptance Acceptance criteria for this Stage includes completion of all criteria listed below: Town of Nolensville, Tennessee Tyler Technologies, Inc. Page | 36  Advancement to the Close stage is not dependent upon Xxxxx’x Tyler’s receipt of this Stage Acceptance.  Converted data is available in production environment. Production Stage Acceptance Criteria:  All stage deliverables accepted based on criteria previously defined.  Go-Live activities defined in the Go-Live action plan completed.  Client services support document is provided. Close The Close stage signifies full implementation of all products purchased and encompassed in the Phase or Project. Town of Nolensville transitions to the next cycle of their relationship with Xxxxx Tyler (next Phase of implementation or long-term relationship with Xxxxx Tyler Client Services).

Production. Following end user training the production system will be fully enabled and made ready for daily operational use as of the scheduled date. Xxxxx and Town of Nolensville the Xxxxxx Co will follow the comprehensive action plan laid out during Go-Live Readiness to support go-live activities and minimize risk to the Project during go-live. Following go-live, Xxxxx will work with Town of Nolensville the Xxxxxx Co to verify that implementation work is concluded, post go-go- live activities are scheduled, and the transition to Client Services is complete for long-term operations and maintenance of the Tyler software. Go-Live Following the action plan for Go-Live, defined in the Production Readiness stage, Town of Nolensville the Xxxxxx Xx and Xxxxx will complete work assigned to prepare for Go-Live. Town of Nolensville The Xxxxxx Co provides final data extract and Reports from the Legacy System for data conversion and Xxxxx executes final conversion iteration, if applicable. If defined in the action plan, Town of Nolensville the Xxxxxx Co manually enters any data added to the Legacy System after final data extract into the Tyler system. Xxxxx staff collaborates with Town of Nolensville the Xxxxxx Co during Go-Live activities. Town of Nolensville The Xxxxxx Co transitions to Tyler software for day-to day business processing. Town of Nolensville, Tennessee Tyler Technologies, Inc. Page | 33 Some training topics are better addressed following Go-Live when additional data is available in the system or based on timing of applicable business processes and will be scheduled following Go-Live per the Project Schedule. Objectives:  Blaine County Idaho Tyler Technologies, Inc. Page | 32 Exhibit E ▪ Execute day to day processing in Tyler software.  Client ▪ Xxxxxx Co data available in Production environment. STAGE 5 Go-Live Tyler Client Xxxxx Xxxxxx Co RACI MATRIX KEY: R = Responsible A = Accountable C = Consulted I = Informed Executive Manager Implementation Manager Project Manager Implementation Consultant Data Experts Modification Services Technical Services Client Services Executive Sponsor Steering Committee Project Manager Functional Leads Change Management Leads Subject Matter Experts (SMEs) Power Department Heads End Users Technical Leads Provide final source data extract, if applicable C C A R Final source data pushed into production environment, if applicable A C R I C C C Proof final converted data, if applicable C C C A R C Complete Go-Live activities as defined in the Go-Live action plan C C C A R C I C Provide Go-Live assistance A R C C I C C I C I C Inputs Comprehensive Action Plan for Go-Live Final source data (if applicable) Outputs / Deliverables Acceptance Criteria [only] for Deliverables Data is available in production environment Client Xxxxxx Co confirms data is available in production environment Work package assumptions:  Town of Nolensville ▪ The Xxxxxx Co will complete activities documented in the action plan for Go-Live as scheduled.  ▪ External stakeholders will be available to assist in supporting the interfaces associated with the Go- Live live process. Town of Nolensville, Tennessee Tyler Technologies, Inc. Page | 34  ▪ The Client Xxxxxx Co business processes required for Go-Live are fully documented and tested.  ▪ The Town of Nolensville Xxxxxx Co Project team and subject matter experts are the primary point of contact for the end users when reporting issues during Go-Live.  ▪ The Town of Nolensville Xxxxxx Co Project Team and SMEPower User’s provide business process context to the end users during Go-Live.  ▪ The Tyler Go-Live support team is available to consult with the Town of Nolensville Xxxxxx Co teams as necessary.  ▪ The Tyler Go-Live support team provides standard functionality responses, which may not be tailored to the local business processes. Blaine County Idaho Tyler Technologies, Inc. Page | 33 Exhibit E Transition to Client Services This work package signals the conclusion of implementation activities for the Phase or Project with the exception of agreed-upon post Go-Live activities. The Tyler Xxxxx project manager(s) schedules a formal transition of Town of Nolensville the Xxxxxx Co onto the Tyler Client Services team, who provides Town of Nolensville the Xxxxxx Co with assistance following Go-Go- Live, officially transitioning Town of Nolensville the Xxxxxx Co to operations and maintenance. Objectives:  ▪ Ensure no critical issues remain for the project teams to resolve.  ▪ Confirm proper knowledge transfer to Town of Nolensville the Xxxxxx Co teams for key processes and subject areas. STAGE 5 Transition to Client Services Tyler Client Xxxxx Xxxxxx Co RACI MATRIX KEY: R = Responsible A = Accountable C = Consulted I = Informed Executive Manager Implementation Manager Project Manager Implementation Consultant Data Experts Modification Services Technical Services Client Services Executive Sponsor Steering Committee Project Manager Functional Leads Change Management Leads Subject Matter Experts (SMEs) Power Department Heads End Users Technical Leads Transfer client Xxxxxx Co to Client Services and review issue reporting and resolution processes I I A I I R I I C C C Review long term maintenance and continuous improvement A R C C C Inputs Open item/issues List Outputs / Deliverables Acceptance Criteria [only] for Deliverables Client Services Support Document Town of Nolensville, Tennessee Tyler Technologies, Inc. Page | 35 Work package assumptions:  ▪ No material project issues remain without assignment and plan. Post Go-Live Activities Some implementation activities are provided post-production due to the timing of business processes, the requirement of actual production data to complete the activities, or the requirement of the system being used in a live production state. Objectives:  Blaine County Idaho Tyler Technologies, Inc. Page | 34 Exhibit E ▪ Schedule activities that are planned for after Go-Live.  ▪ Ensure issues have been resolved or are planned for resolution before phase or project close. STAGE 5 Post Go-Live Activities Tyler Client Xxxxx Xxxxxx Co RACI MATRIX KEY: R = Responsible A = Accountable C = Consulted I = Informed Executive Manager Implementation Manager Project Manager Implementation Consultant Data Experts Modification Services Technical Services Client Services Executive Sponsor Steering Committee Project Manager Functional Leads Change Management Leads Subject Matter Experts (SMEs) Power Department Heads End Users Technical Leads Schedule contracted activities that are planned for delivery after go-live A R C C C C I C C I C C Determine resolution plan in preparation for phase or project close out A R C C C I C C I C Inputs List of post Go-Live activities Outputs / Deliverables Acceptance Criteria [only] for Deliverables Updated issues log Work package assumptions:  ▪ System is being used in a live production state. Control Point 5: Production Stage Acceptance Acceptance criteria for this Stage includes completion of all criteria listed below: Town of Nolensville, Tennessee Tyler Technologies, Inc. Page | 36  ▪ Advancement to the Close stage is not dependent upon Xxxxx’x receipt of this Stage Acceptance.  ▪ Converted data is available in production environment. Production Stage Acceptance Criteria:  ▪ All stage deliverables accepted based on criteria previously defined.  ▪ Go-Live activities defined in the Go-Live action plan completed.  ▪ Client services support document is provided. Blaine County Idaho Tyler Technologies, Inc. Page | 35 Exhibit E Close The Close stage signifies full implementation of all products purchased and encompassed in the Phase or Project. Town of Nolensville The Xxxxxx Co transitions to the next cycle of their relationship with Xxxxx (next Phase of implementation or long-term relationship with Xxxxx Client Services).

Production. Following end user training the production system will be fully enabled and made ready for daily operational use as of the scheduled date. Xxxxx and Town of Nolensville the City will follow the comprehensive action plan laid out during Go-Go- Live Readiness to support go-live activities and minimize risk to the Project during go-live. Following go-live, Xxxxx will work with Town of Nolensville the City to verify that implementation work is concluded, post go-live activities are scheduled, and the transition to Client Services is complete for long-term operations and maintenance of the Tyler software. Go-Live Following the action plan for Go-Live, defined in the Production Readiness stage, Town of Nolensville the City and Xxxxx will complete work assigned to prepare for Go-Live. Town of Nolensville The City provides final data extract and Reports from the Legacy System for data conversion and Xxxxx executes final conversion iteration, if applicable. If defined in the action plan, Town of Nolensville the City manually enters any data added to the Legacy System after final data extract into the Tyler system. Xxxxx staff collaborates with Town of Nolensville the City during Go-Live activities. Town of Nolensville The City transitions to Tyler software for day-to day business processing. Town of Nolensville, Tennessee Tyler Technologies, Inc. Page | 33 Some training topics are better addressed following Go-Live when additional data is available in the system or based on timing of applicable business processes and will be scheduled following Go-Live per the Project Schedule. Objectives:  ▪ Execute day to day processing in Tyler software.  Client ▪ City data available in Production environment. STAGE 5 Go-Live Tyler Client City RACI MATRIX KEY: R = Responsible A = Accountable C = Consulted I = Informed Executive Manager Implementation Manager Project Manager Implementation Consultant Data Experts Modification Services Technical Services Client Services Executive Sponsor Steering Committee Project Manager Functional Leads Change Management Leads Subject Matter Experts (SMEs) Power Department Heads End Users Technical Leads Provide final source data extract, if applicable C C A R Final source data pushed into production environment, if applicable A C R I C C C City of Zephyrhills Tyler Technologies, Inc. Page | 33 environment, if applicable Proof final converted data, if applicable C C C A R C Complete Go-Live activities as defined in the Go-Live action plan C C C A R C I C Provide Go-Live assistance A R C C I C C I C I C Inputs Comprehensive Action Plan for Go-Live Final source data (if applicable) Outputs / Deliverables Acceptance Criteria [only] for Deliverables Data is available in production environment Client City confirms data is available in production environment Work package assumptions:  Town of Nolensville ▪ The City and Xxxxx will complete activities documented in the action plan for Go-Live as scheduled.  ▪ External stakeholders will be available to assist in supporting the interfaces associated with the Go- Live live process. Town of Nolensville, Tennessee Tyler Technologies, Inc. Page | 34  ▪ The Client City business processes required for Go-Live are fully documented and tested.  ▪ The Town of Nolensville City Project team and subject matter experts are the primary point of contact for the end users when reporting issues during Go-Live.  ▪ The Town of Nolensville City Project Team and SMEPower User’s provide business process context to the end users during Go-Go- Live.  ▪ The Tyler Go-Live support team is available to consult with the Town of Nolensville City teams as necessary.  ▪ The Tyler Go-Live support team provides standard functionality responses, which may not be tailored to the local business processes. Transition to Client Services This work package signals the conclusion of implementation activities for the Phase or Project with the exception of agreed-upon post Go-Live activities. The Tyler Xxxxx project manager(s) coordinates with the City and schedules a formal transition of Town of Nolensville the City onto the Tyler Client Services team, who provides Town of Nolensville the City with assistance following Go-Live, officially transitioning Town of Nolensville the City to operations and maintenance. Objectives:  ▪ Ensure no critical issues remain for the project teams to resolve.  ▪ Confirm proper knowledge transfer to Town of Nolensville the City teams for key processes and subject areas. STAGE 5 Transition to Client Services Tyler Client City City of Zephyrhills Tyler Technologies, Inc. Page | 34 RACI MATRIX KEY: R = Responsible A = Accountable C = Consulted I = Informed Executive Manager Implementation Manager Project Manager Implementation Consultant Data Experts Modification Services Technical Services Client Services Executive Sponsor Steering Committee Project Manager Functional Leads Change Management Leads Subject Matter Experts (SMEs) Power Department Heads End Users Technical Leads Transfer client City to Client Services and review issue reporting and resolution processes I I A I I R I I C C C Review long term maintenance and continuous improvement A R C C C Inputs Open item/issues List Outputs / Deliverables Acceptance Criteria [only] for Deliverables Client Services Support Document Town of Nolensville, Tennessee Tyler Technologies, Inc. Page | 35 Work package assumptions:  ▪ No material project issues remain without assignment and plan. Post Go-Live Activities Some implementation activities are provided post-production due to the timing of business processes, the requirement of actual production data to complete the activities, or the requirement of the system being used in a live production state. Objectives:  ▪ Schedule activities that are planned for after Go-Live.  ▪ Ensure issues have been resolved or are planned for resolution before phase or project close. STAGE 5 Post Go-Live Activities Tyler Client City City of Zephyrhills Tyler Technologies, Inc. Page | 35 RACI MATRIX KEY: R = Responsible A = Accountable C = Consulted I = Informed Executive Manager Implementation Manager Project Manager Implementation Consultant Data Experts Modification Services Technical Services Client Services Executive Sponsor Steering Committee Project Manager Functional Leads Change Management Leads Subject Matter Experts (SMEs) Power Department Heads End Users Technical Leads Schedule contracted activities that are planned for delivery after go-live A R C C C C I C C I C C Determine resolution plan in preparation for phase or project close out A R C C C I C C I C Inputs List of post Go-Live activities Outputs / Deliverables Acceptance Criteria [only] for Deliverables Updated issues log Work package assumptions:  ▪ System is being used in a live production state. Control Point 5: Production Stage Acceptance Acceptance criteria for this Stage includes completion of all criteria listed below: Town of Nolensville, Tennessee Tyler Technologies, Inc. Page | 36  Advancement ▪ Certain activities related to the Close stage is are not dependent upon Xxxxx’x receipt of this Stage Acceptance, and may begin prior to City sign-off of Go-Live.  For example, Xxxxx will start preparing the final reconciliation report and action plan as soon as is logical after go-live regardless of receipt of Sign-off for this Control Point. ▪ Converted data is available in production environment. Production Stage Acceptance Criteria:  ▪ All stage deliverables accepted based on criteria previously defined.  ▪ Go-Live activities defined in the Go-Live action plan completed.  ▪ The Tyler Software is being used in a production environment as the primary software application to support the needed functional areas ▪ Post-live services, if applicable, have been scheduled ▪ Client services support document is provided. City of Zephyrhills Tyler Technologies, Inc. Page | 36 Close The Close stage signifies full implementation of all products purchased and encompassed in the Phase or Project. Town of Nolensville The City transitions to the next cycle of their relationship with Xxxxx (next Phase of implementation or long-term relationship with Xxxxx Client Services).

Production. Following end user training the production system will be fully enabled and made ready for daily operational use as of the scheduled date. Xxxxx Tyler and Town of Nolensville will follow the comprehensive action plan laid out during Go-Go- Live Readiness to support go-live activities and minimize risk to the Project during go-live. Following go-live, Xxxxx Tyler will work with Town of Nolensville to verify that implementation work is concluded, post go-live activities are scheduled, and the transition to Client Services is complete for long-term operations and maintenance of the Tyler software. Go-Live Following the action plan for Go-Live, defined in the Production Readiness stage, Town of Nolensville and Xxxxx Tyler will complete work assigned to prepare for Go-Live. Town of Nolensville provides final data extract and Reports from the Legacy System Systems for data conversion and Xxxxx Tyler executes final conversion iteration, if applicable. If defined in the action plan, Town of Nolensville manually enters any data added to the Legacy System Systems after final data extract into the Tyler system. Xxxxx Tyler staff collaborates with Town of Nolensville during Go-Live activities. Town of Nolensville transitions to Tyler software for day-to day business processing. Town of Nolensville, Tennessee Tyler Technologies, Inc. Page | 33 Some training topics are better addressed following Go-Live when additional data is available in the system or based on timing of applicable business processes and will be scheduled following Go-Live per the Project Schedule. Objectives:  ▪ Execute day to day processing in Tyler software.  ▪ Client data available in Production environment. STAGE 5 Go-Live Tyler Client Exhibit E RACI MATRIX KEY: R = Responsible A = Accountable C = Consulted I = Informed Executive Manager Implementation Manager Project Manager Implementation Consultant Data Experts Modification Services Technical Services Client Services Executive Sponsor Steering Committee Project Manager Functional Leads Change Management Leads Subject Matter Experts (SMEs) Department Heads End Users Technical Leads Provide final source data extract, if applicable C C A R Final source data pushed into production environment, if applicable A C R I C C C Proof final converted data, if applicable C C C A R C Complete Go-Live activities as defined in the Go-Live action plan C C C A R C I C Provide Go-Live assistance A R C C I C C I C I C Inputs Comprehensive Action Plan for Go-Live Final source data (if applicable) Outputs / Deliverables Acceptance Criteria [only] for Deliverables Data is available in production environment Client confirms data is available in production environment Work package assumptions:  ▪ Town of Nolensville will complete activities documented in the action plan for Go-Live as scheduled.  ▪ External stakeholders will be available to assist in supporting the interfaces associated with the Go- Live live process. Town of Nolensville, Tennessee Tyler Technologies, Inc. Page | 34  ▪ The Client business processes required for Go-Live are fully documented and tested.  ▪ The Town of Nolensville Project team and subject matter experts are the primary point of contact for the end users when reporting issues during Go-Live.  ▪ The Town of Nolensville Project Team and SME’s provide business process context to the end users during Go-Live.  ▪ The Tyler Go-Live support team is available to consult with the Town of Nolensville teams as necessary.  ▪ The Tyler Go-Live support team provides standard functionality responses, which may not be tailored to the local business processes. Transition to Client Services This work package signals the conclusion of implementation activities for the Phase or Project with the exception of agreed-upon post Go-Live activities. The Tyler project manager(s) schedules a formal transition Exhibit E of Town of Nolensville onto the Tyler Client Services team, who provides Town of Nolensville with assistance following Go-Live, officially transitioning Town of Nolensville to operations and maintenance. Objectives:  ▪ Ensure no critical issues remain for the project teams to resolve.  ▪ Confirm proper knowledge transfer to Town of Nolensville teams for key processes and subject areas. STAGE 5 Transition to Client Services Tyler Client RACI MATRIX KEY: R = Responsible A = Accountable C = Consulted I = Informed Executive Manager Implementation Manager Project Manager Implementation Consultant Data Experts Modification Services Technical Services Client Services Executive Sponsor Steering Committee Project Manager Functional Leads Change Management Leads Subject Matter Experts (SMEs) Department Heads End Users Technical Leads Transfer client to Client Services and review issue reporting and resolution processes I I A I I R I I C C C Review long term maintenance and continuous improvement A R C C C Inputs Open item/issues List Outputs / Deliverables Acceptance Criteria [only] for Deliverables Client Services Support Document Town of Nolensville, Tennessee Tyler Technologies, Inc. Page | 35 Work package assumptions:  ▪ No material project issues remain without assignment and plan. Post Go-Live Activities Some implementation activities are provided post-production due to the timing of business processes, the requirement of actual production data to complete the activities, or the requirement of the system being used in a live production state. Objectives:  ▪ Schedule activities that are planned for after Go-Live.  ▪ Ensure issues have been resolved or are planned for resolution before phase or project close. Exhibit E STAGE 5 Post Go-Live Activities Tyler Client RACI MATRIX KEY: R = Responsible A = Accountable C = Consulted I = Informed Executive Manager Implementation Manager Project Manager Implementation Consultant Data Experts Modification Services Technical Services Client Services Executive Sponsor Steering Committee Project Manager Functional Leads Change Management Leads Subject Matter Experts (SMEs) Department Heads End Users Technical Leads Schedule contracted activities that are planned for delivery after go-live A R C C C C I C C I C C Determine resolution plan in preparation for phase or project close out A R C C C I C C I C Inputs List of post Go-Live activities Outputs / Deliverables Acceptance Criteria [only] for Deliverables Updated issues log Work package assumptions:  ▪ System is being used in a live production state. Control Point 5: Production Stage Acceptance Acceptance criteria for this Stage includes completion of all criteria listed below: Town of Nolensville, Tennessee Tyler Technologies, Inc. Page | 36  ▪ Advancement to the Close stage is not dependent upon Xxxxx’x Tyler’s receipt of this Stage Acceptance.  ▪ Converted data is available in production environment. Production Stage Acceptance Criteria:  ▪ All stage deliverables accepted based on criteria previously defined.  ▪ Go-Live activities defined in the Go-Live action plan completed.  ▪ Client services support document is provided. Exhibit E Close The Close stage signifies full implementation of all products purchased and encompassed in the Phase or Project. Town of Nolensville transitions to the next cycle of their relationship with Xxxxx Tyler (next Phase of implementation or long-term relationship with Xxxxx Tyler Client Services).

Production. Following end user training the production system will be fully enabled and made ready for daily operational use as of the scheduled date. Xxxxx Tyler and Town of Nolensville County will follow the comprehensive action plan laid out during Go-Live Readiness to support go-live activities and minimize risk to the Project during go-live. Following go-live, Xxxxx Tyler will work with Town of Nolensville County to verify that implementation work is concluded, post go-go- live activities are scheduled, and the transition to Client Services is complete for long-term operations and maintenance of the Tyler software. Go-Live Following the action plan for Go-Live, defined in the Production Readiness stage, Town of Nolensville County and Xxxxx Tyler will complete work assigned to prepare for Go-Live. Town of Nolensville provides final data extract and Reports from the Legacy System for data conversion and Xxxxx executes final conversion iteration, if applicable. If defined in the action plan, Town of Nolensville manually enters any data added to the Legacy System after final data extract into the Tyler system. Xxxxx staff collaborates with Town of Nolensville County during Go-Live activities. Town of Nolensville County transitions to Tyler software for day-day- to day business processing. Town of Nolensville, Tennessee Tyler Technologies, Inc. Page | 33 Some training topics are better addressed following Go-Live when additional data is available in the system or based on timing of applicable business processes and will be scheduled following Go-Live per the Project Schedule. Objectives:  Execute day to day processing in Tyler software.  Client data available in Production environment. STAGE 5 Go-Live Tyler Client RACI MATRIX KEY: R = Responsible A = Accountable C = Consulted I = Informed Executive Manager Implementation Manager Project Manager Implementation Consultant Data Experts Modification Services Technical Services Client Services Executive Sponsor Steering Committee Project Manager Functional Leads Change Management Leads Subject Matter Experts (SMEs) Department Heads End Users Technical Leads Provide final source data extract, if applicable C C A R Final source data pushed into production environment, if applicable A C R I C C C Proof final converted data, if applicable C C C A R C Complete Go-Live activities as defined in the Go-Live action plan C C C A R C I C Provide Go-Live assistance A R C C I C C I C I C Inputs Comprehensive Action Plan for Go-Live Final source data (if applicable) Outputs / Deliverables Acceptance Criteria [only] for Deliverables Data is available in production environment Client confirms data is available in production environment Work package assumptions:  Town of Nolensville County will complete activities documented in the action plan for Go-Live as scheduled.  External stakeholders will be available to assist in supporting the interfaces associated with the Go- Go-Live live process. Town of Nolensville, Tennessee Tyler Technologies, Inc. Page | 34  The Client business processes required for Go-Live are fully documented and tested.  The Town of Nolensville County Project team and subject matter experts are the primary point of contact for the end users when reporting issues during Go-Live.  The Town of Nolensville County Project Team and SME’s provide business process context to the end users during Go-Live.  The Tyler Go-Live support team is available to consult with the Town of Nolensville County teams as necessary.  The Tyler Go-Live support team provides standard functionality responses, which may not be tailored to the local business processes. Transition to Client Services This work package signals the conclusion of implementation activities for the Phase or Project with the exception of agreed-upon post Go-Live activities. The Tyler project manager(s) schedules a formal transition of Town of Nolensville County onto the Tyler Client Services team, who provides Town of Nolensville County with assistance following Go-Live, officially transitioning Town of Nolensville County to operations and maintenance. Objectives:  Ensure no critical issues remain for the project teams to resolve.  Confirm proper knowledge transfer to Town of Nolensville County teams for key processes and subject areas. STAGE 5 Transition to Client Services Tyler Client RACI MATRIX KEY: R = Responsible A = Accountable C = Consulted I = Informed Executive Manager Implementation Manager Project Manager Implementation Consultant Data Experts Modification Services Technical Services Client Services Executive Sponsor Steering Committee Project Manager Functional Leads Change Management Leads Subject Matter Experts (SMEs) Department Heads End Users Technical Leads Transfer client to Client Services and review issue reporting and resolution processes I I A I I R I I C C C Review long term maintenance and continuous improvement A R C C C Inputs Open item/issues List Outputs / Deliverables Acceptance Criteria [only] for Deliverables Client Services Support Document Town of Nolensville, Tennessee Tyler Technologies, Inc. Page | 35 Work package assumptions:  No material project issues remain without assignment and plan. Post Go-Live Activities Some implementation activities are provided post-production due to the timing of business processes, the requirement of actual production data to complete the activities, or the requirement of the system being used in a live production state. Objectives:  Schedule activities that are planned for after Go-Live.  Ensure issues have been resolved or are planned for resolution before phase or project close. STAGE 5 Post Go-Live Activities Tyler Client RACI MATRIX KEY: R = Responsible A = Accountable C = Consulted I = Informed Executive Manager Implementation Manager Project Manager Implementation Consultant Data Experts Modification Services Technical Services Client Services Executive Sponsor Steering Committee Project Manager Functional Leads Change Management Leads Subject Matter Experts (SMEs) Department Heads End Users Technical Leads Schedule contracted activities that are planned for delivery after go-live A R C C C C I C C I C C Determine resolution plan in preparation for phase or project close out A R C C C I C C I C Inputs List of post Go-Live activities Outputs / Deliverables Acceptance Criteria [only] for Deliverables Updated issues log Work package assumptions:  System is being used in a live production state. Control Point 5: Production Stage Acceptance Acceptance criteria for this Stage includes completion of all criteria listed below: Town of Nolensville, Tennessee Tyler Technologies, Inc. Page | 36  Advancement to the Close stage is not dependent upon Xxxxx’x Tyler’s receipt of this Stage Acceptance.  Converted data is available in production environment. Production Stage Acceptance Criteria:  All stage deliverables accepted based on criteria previously defined.  Go-Live activities defined in the Go-Live action plan completed.  Client services support document is provided. Close The Close stage signifies full implementation of all products purchased and encompassed in the Phase or Project. Town of Nolensville County transitions to the next cycle of their relationship with Xxxxx Tyler (next Phase of implementation or long-term relationship with Xxxxx Tyler Client Services).

Production. Following end user training the production system will be fully enabled and made ready for daily operational use as of the scheduled date. Xxxxx and Town of Nolensville City will follow the comprehensive action plan laid out during Go-Live Readiness to support go-live activities and minimize risk to the Project during go-live. Following go-live, Xxxxx will work with Town of Nolensville City to verify that implementation work is concluded, post go-live activities are scheduled, and the transition to Client Services is complete for long-term operations and maintenance of the Tyler software. Go-Live Following the action plan for Go-Live, defined in the Production Readiness stage, Town of Nolensville City and Xxxxx will complete work assigned to prepare for Go-Live. Town of Nolensville City provides final data extract and Reports from the Legacy System for data conversion and Xxxxx executes final conversion iteration, if applicable. If defined in the action plan, Town of Nolensville City manually enters any data added to the Legacy System after final data extract into the Tyler system. Xxxxx staff collaborates with Town of Nolensville City during Go-Live activities. Town of Nolensville City transitions to Tyler software for day-to day business processing. Town of Nolensville, Tennessee Tyler Technologies, Inc. Page | 33 Some training topics are better addressed following Go-Live when additional data is available in the system or based on timing of applicable business processes and will be scheduled following Go-Live per the Project Schedule. Objectives:  Execute day to day processing in Tyler software.  Client data available in Production environment. STAGE 5 Go-Live Tyler Client City of Espanola Tyler Technologies, Inc. Page | 31 RACI MATRIX KEY: R = Responsible A = Accountable C = Consulted I = Informed Executive Manager Implementation Manager Project Manager Implementation Consultant Data Experts Modification Services Technical Services Client Services Executive Sponsor Steering Committee Project Manager Functional Leads Change Management Leads Subject Matter Experts (SMEs) Power Department Heads End Users Technical Leads Provide final source data extract, if applicable C C A R Final source data pushed into production environment, if applicable A C R I C C C Proof final converted data, if applicable C C C A R C Complete Go-Live activities as defined in the Go-Live action plan C C C A R C I C Provide Go-Live assistance A R C C I C C I C I C Inputs Comprehensive Action Plan for Go-Live Final source data (if applicable) Outputs / Deliverables Acceptance Criteria [only] for Deliverables Data is available in production environment Client confirms data is available in production environment Work package assumptions:  Town of Nolensville City will complete activities documented in the action plan for Go-Live as scheduled.  External stakeholders will be available to assist in supporting the interfaces associated with the Go- Live live process. Town of Nolensville, Tennessee Tyler Technologies, Inc. Page | 34  The Client business processes required for Go-Live are fully documented and tested.  The Town of Nolensville City Project team and subject matter experts are the primary point of contact for the end users when reporting issues during Go-Live.  The Town of Nolensville City Project Team and SMEPower User’s provide business process context to the end users during Go-Go- Live.  The Tyler Go-Live support team is available to consult with the Town of Nolensville City teams as necessary.  The Tyler Go-Live support team provides standard functionality responses, which may not be tailored to the local business processes. Transition to Client Services This work package signals the conclusion of implementation activities for the Phase or Project with the exception of agreed-upon post Go-Live activities. The Tyler Xxxxx project manager(s) schedules a formal transition City of Town Espanola Tyler Technologies, Inc. Page | 32 of Nolensville City onto the Tyler Client Services team, who provides Town of Nolensville City with assistance following Go-Live, officially transitioning Town of Nolensville City to operations and maintenance. Objectives:  Ensure no critical issues remain for the project teams to resolve.  Confirm proper knowledge transfer to Town of Nolensville City teams for key processes and subject areas. STAGE 5 Transition to Client Services Tyler Client RACI MATRIX KEY: R = Responsible A = Accountable C = Consulted I = Informed Executive Manager Implementation Manager Project Manager Implementation Consultant Data Experts Modification Services Technical Services Client Services Executive Sponsor Steering Committee Project Manager Functional Leads Change Management Leads Subject Matter Experts (SMEs) Power Department Heads End Users Technical Leads Transfer client to Client Services and review issue reporting and resolution processes I I A I I R I I C C C Review long term maintenance and continuous improvement A R C C C Inputs Open item/issues List Outputs / Deliverables Acceptance Criteria [only] for Deliverables Client Services Support Document Town of Nolensville, Tennessee Tyler Technologies, Inc. Page | 35 Work package assumptions:  No material project issues remain without assignment and plan. Post Go-Live Activities Some implementation activities are provided post-production due to the timing of business processes, the requirement of actual production data to complete the activities, or the requirement of the system being used in a live production state. Objectives:  Schedule activities that are planned for after Go-Live.  Ensure issues have been resolved or are planned for resolution before phase or project close. City of Espanola Tyler Technologies, Inc. Page | 33 STAGE 5 Post Go-Live Activities Tyler Client RACI MATRIX KEY: R = Responsible A = Accountable C = Consulted I = Informed Executive Manager Implementation Manager Project Manager Implementation Consultant Data Experts Modification Services Technical Services Client Services Executive Sponsor Steering Committee Project Manager Functional Leads Change Management Leads Subject Matter Experts (SMEs) Power Department Heads End Users Technical Leads Schedule contracted activities that are planned for delivery after go-live A R C C C C I C C I C C Determine resolution plan in preparation for phase or project close out A R C C C I C C I C Inputs List of post Go-Live activities Outputs / Deliverables Acceptance Criteria [only] for Deliverables Updated issues log Work package assumptions:  System is being used in a live production state. Control Point 5: Production Stage Acceptance Acceptance criteria for this Stage includes completion of all criteria listed below: Town of Nolensville, Tennessee Tyler Technologies, Inc. Page | 36  Advancement to the Close stage is not dependent upon Xxxxx’x receipt of this Stage Acceptance.  Converted data is available in production environment. Production Stage Acceptance Criteria:  All stage deliverables accepted based on criteria previously defined.  Go-Live activities defined in the Go-Live action plan completed.  Client services support document is provided. Close The Close stage signifies full implementation of all products purchased and encompassed in the Phase or Project. Town of Nolensville City transitions to the next cycle of their relationship with Xxxxx (next Phase of implementation or long-term relationship with Xxxxx Client Services).. City of Espanola Tyler Technologies, Inc. Page | 34

Production. Following end user training the production system will be fully enabled and made ready for daily operational use as of the scheduled date. Xxxxx Tyler and Town of Nolensville will follow the comprehensive action plan laid out during Go-Go- Live Readiness to support go-live activities and minimize risk to the Project during go-live. Following go-live, Xxxxx Tyler will work with Town of Nolensville to verify that implementation work is concluded, post go-live activities are scheduled, and the transition to Client Services is complete for long-term operations and maintenance of the Tyler software. Go-Live Following the action plan for Go-Live, defined in the Production Readiness stage, Town of Nolensville and Xxxxx Tyler will complete work assigned to prepare for Go-Live. Town of Nolensville provides final data extract and Reports from the Legacy System Systems for data conversion and Xxxxx Tyler executes final conversion iteration, if applicable. If defined in the action plan, Town of Nolensville manually enters any data added to the Legacy System Systems after final data extract into the Tyler system. Xxxxx Tyler staff collaborates with Town of Nolensville during Go-Live activities. Town of Nolensville transitions to Tyler software for day-to day business processing. Town of Nolensville, Tennessee Tyler Technologies, Inc. Page | 33 Some training topics are better addressed following Go-Live when additional data is available in the system or based on timing of applicable business processes and will be scheduled following Go-Live per the Project Schedule. Objectives:  Execute day to day processing in Tyler software.  Client data available in Production environment. STAGE 5 Go-Live Tyler Client Exhibit E RACI MATRIX KEY: R = Responsible A = Accountable C = Consulted I = Informed Executive Manager Implementation Manager Project Manager Implementation Consultant Data Experts Modification Services Technical Services Client Services Executive Sponsor Steering Committee Project Manager Functional Leads Change Management Leads Subject Matter Experts (SMEs) Department Heads End Users Technical Leads Provide final source data extract, if applicable C C A R Final source data pushed into production environment, if applicable A C R I C C C Proof final converted data, if applicable C C C A R C Complete Go-Live activities as defined in the Go-Live action plan C C C A R C I C Provide Go-Live assistance A R C C I C C I C I C Inputs Comprehensive Action Plan for Go-Live Final source data (if applicable) Outputs / Deliverables Acceptance Criteria [only] for Deliverables Data is available in production environment Client confirms data is available in production environment Work package assumptions:  Town of Nolensville will complete activities documented in the action plan for Go-Live as scheduled.  External stakeholders will be available to assist in supporting the interfaces associated with the Go- Live live process. Town of Nolensville, Tennessee Tyler Technologies, Inc. Page | 34  The Client business processes required for Go-Live are fully documented and tested.  The Town of Nolensville Project team and subject matter experts are the primary point of contact for the end users when reporting issues during Go-Live.  The Town of Nolensville Project Team and SME’s provide business process context to the end users during Go-Live.  The Tyler Go-Live support team is available to consult with the Town of Nolensville teams as necessary.  The Tyler Go-Live support team provides standard functionality responses, which may not be tailored to the local business processes. Transition to Client Services This work package signals the conclusion of implementation activities for the Phase or Project with the exception of agreed-upon post Go-Live activities. The Tyler project manager(s) schedules a formal transition Exhibit E of Town of Nolensville onto the Tyler Client Services team, who provides Town of Nolensville with assistance following Go-Live, officially transitioning Town of Nolensville to operations and maintenance. Objectives:  Ensure no critical issues remain for the project teams to resolve.  Confirm proper knowledge transfer to Town of Nolensville teams for key processes and subject areas. STAGE 5 Transition to Client Services Tyler Client RACI MATRIX KEY: R = Responsible A = Accountable C = Consulted I = Informed Executive Manager Implementation Manager Project Manager Implementation Consultant Data Experts Modification Services Technical Services Client Services Executive Sponsor Steering Committee Project Manager Functional Leads Change Management Leads Subject Matter Experts (SMEs) Department Heads End Users Technical Leads Transfer client to Client Services and review issue reporting and resolution processes I I A I I R I I C C C Review long term maintenance and continuous improvement A R C C C Inputs Open item/issues List Outputs / Deliverables Acceptance Criteria [only] for Deliverables Client Services Support Document Town of Nolensville, Tennessee Tyler Technologies, Inc. Page | 35 Work package assumptions:  No material project issues remain without assignment and plan. Post Go-Live Activities Some implementation activities are provided post-production due to the timing of business processes, the requirement of actual production data to complete the activities, or the requirement of the system being used in a live production state. Objectives:  Schedule activities that are planned for after Go-Live.  Ensure issues have been resolved or are planned for resolution before phase or project close. Exhibit E STAGE 5 Post Go-Live Activities Tyler Client RACI MATRIX KEY: R = Responsible A = Accountable C = Consulted I = Informed Executive Manager Implementation Manager Project Manager Implementation Consultant Data Experts Modification Services Technical Services Client Services Executive Sponsor Steering Committee Project Manager Functional Leads Change Management Leads Subject Matter Experts (SMEs) Department Heads End Users Technical Leads Schedule contracted activities that are planned for delivery after go-live A R C C C C I C C I C C Determine resolution plan in preparation for phase or project close out A R C C C I C C I C Inputs List of post Go-Live activities Outputs / Deliverables Acceptance Criteria [only] for Deliverables Updated issues log Work package assumptions:  System is being used in a live production state. Control Point 5: Production Stage Acceptance Acceptance criteria for this Stage includes completion of all criteria listed below: Town of Nolensville, Tennessee Tyler Technologies, Inc. Page | 36  Advancement to the Close stage is not dependent upon Xxxxx’x Tyler’s receipt of this Stage Acceptance.  Converted data is available in production environment. Production Stage Acceptance Criteria:  All stage deliverables accepted based on criteria previously defined.  Go-Live activities defined in the Go-Live action plan completed.  Client services support document is provided. Exhibit E Close The Close stage signifies full implementation of all products purchased and encompassed in the Phase or Project. Town of Nolensville transitions to the next cycle of their relationship with Xxxxx Tyler (next Phase of implementation or long-term relationship with Xxxxx Tyler Client Services).

Production. Following end user training the production system will be fully enabled and made ready for daily operational use as of the scheduled date. Xxxxx and Town of Nolensville the Tomball will follow the comprehensive action plan laid out during Go-Live Readiness to support go-live activities and minimize risk to the Project during go-live. Following go-go- live, Xxxxx will work with Town of Nolensville the Tomball to verify that implementation work is concluded, post go-live activities are scheduled, and the transition to Client Services is complete for long-term operations and maintenance of the Tyler software. Go-Live Following the action plan for Go-Live, defined in the Production Readiness stage, Town of Nolensville the Tomball and Xxxxx will complete work assigned to prepare for Go-Live. Town of Nolensville The Tomball provides final data extract and Reports from the Legacy System for data conversion and Xxxxx executes final conversion iteration, if applicable. If defined in the action plan, Town of Nolensville the Tomball manually enters any data added to the Legacy System after final data extract into the Tyler system. Xxxxx staff collaborates with Town of Nolensville the Tomball during Go-Live activities. Town of Nolensville The Tomball transitions to Tyler software for day-to day business processing. Town of Nolensville, Tennessee Tyler Technologies, Inc. Page | 33 Some training topics are better addressed following Go-Live when additional data is available in the system or based on timing of applicable business processes and will be scheduled following Go-Live per the Project Schedule. Objectives:  ▪ Execute day to day processing in Tyler software.  Client ▪ Tomball data available in Production environment. Tomball Police Department Tyler Technologies, Inc. Page | 33 STAGE 5 Go-Live Tyler Client Xxxxx Xxxxxxx RACI MATRIX KEY: R = Responsible A = Accountable C = Consulted I = Informed Executive Manager Implementation Manager Project Manager Implementation Consultant Data Experts Modification Services Technical Services Client Services Executive Sponsor Steering Committee Project Manager Functional Leads Change Management Leads Subject Matter Experts (SMEs) Power Department Heads End Users Technical Leads Provide final source data extract, if applicable C C A R Final source data pushed into production environment, if applicable A C R I C C C Proof final converted data, if applicable C C C A R C Complete Go-Live activities as defined in the Go-Live action plan C C C A R C I C Provide Go-Live assistance A R C C I C C I C I C Inputs Comprehensive Action Plan for Go-Live Final source data (if applicable) Outputs / Deliverables Acceptance Criteria [only] for Deliverables Data is available in production environment Client Tomball confirms data is available in production environment Work package assumptions:  Town of Nolensville ▪ The Tomball will complete activities documented in the action plan for Go-Live as scheduled.  ▪ External stakeholders will be available to assist in supporting the interfaces associated with the Go- Live live process. Town of Nolensville, Tennessee Tyler Technologies, Inc. Page | 34  ▪ The Client Tomball business processes required for Go-Live are fully documented and tested.  ▪ The Town of Nolensville Tomball Project team and subject matter experts are the primary point of contact for the end users when reporting issues during Go-Live.  ▪ The Town of Nolensville Tomball Project Team and SMEPower User’s provide business process context to the end users during Go-Live.  The Tyler Go-Live support team is available to consult with the Town of Nolensville teams as necessary.  The Tyler Go-Live support team provides standard functionality responses, which may not be tailored to the local business processes. Transition to Client Services This work package signals the conclusion of implementation activities for the Phase or Project with the exception of agreed-upon post Go-Live activities. The Tyler Xxxxx project manager(s) schedules a formal transition of Town of Nolensville the Tomball onto the Tyler Client Services team, who provides Town of Nolensville the Tomball with assistance following Go-Go- Live, officially transitioning Town of Nolensville the Tomball to operations and maintenance. Tomball Police Department Tyler Technologies, Inc. Page | 34 Objectives:  ▪ Ensure no critical issues remain for the project teams to resolve.  ▪ Confirm proper knowledge transfer to Town of Nolensville the Tomball teams for key processes and subject areas. STAGE 5 Transition to Client Services Tyler Client Xxxxx Xxxxxxx RACI MATRIX KEY: R = Responsible A = Accountable C = Consulted I = Informed Executive Manager Implementation Manager Project Manager Implementation Consultant Data Experts Modification Services Technical Services Client Services Executive Sponsor Steering Committee Project Manager Functional Leads Change Management Leads Subject Matter Experts (SMEs) Power Department Heads End Users Technical Leads Transfer client Tomball to Client Services and review issue reporting and resolution processes I I A I I R I I C C C Review long term maintenance and continuous improvement A R C C C Inputs Open item/issues List Outputs / Deliverables Acceptance Criteria [only] for Deliverables Client Services Support Document Town of Nolensville, Tennessee Tyler Technologies, Inc. Page | 35 Work package assumptions:  ▪ No material project issues remain without assignment and plan. Post Go-Live Activities Some implementation activities are provided post-production due to the timing of business processes, the requirement of actual production data to complete the activities, or the requirement of the system being used in a live production state. Objectives:  ▪ Schedule activities that are planned for after Go-Live.  ▪ Ensure issues have been resolved or are planned for resolution before phase or project close. STAGE 5 Post Go-Live Activities Xxxxx Xxxxxxx Tomball Police Department Tyler Client Technologies, Inc. Page | 35 RACI MATRIX KEY: R = Responsible A = Accountable C = Consulted I = Informed Executive Manager Implementation Manager Project Manager Implementation Consultant Data Experts Modification Services Technical Services Client Services Executive Sponsor Steering Committee Project Manager Functional Leads Change Management Leads Subject Matter Experts (SMEs) Power Department Heads End Users Technical Leads Schedule contracted activities that are planned for delivery after go-live A R C C C C I C C I C C Determine resolution plan in preparation for phase or project close out A R C C C I C C I C Inputs List of post Go-Live activities Outputs / Deliverables Acceptance Criteria [only] for Deliverables Updated issues log Work package assumptions:  ▪ System is being used in a live production state. Control Point 5: Production Stage Acceptance Acceptance criteria for this Stage includes completion of all criteria listed below: Town of Nolensville, Tennessee Tyler Technologies, Inc. Page | 36  ▪ Advancement to the Close stage is not dependent upon Xxxxx’x receipt of this Stage Acceptance.  ▪ Converted data is available in production environment. Production Stage Acceptance Criteria:  ▪ All stage deliverables accepted based on criteria previously defined.  ▪ Go-Live activities defined in the Go-Live action plan completed.  ▪ Client services support document is provided. Close The Close stage signifies full implementation of all products purchased and encompassed in the Phase or Project. Town of Nolensville The Tomball transitions to the next cycle of their relationship with Xxxxx (next Phase of implementation or long-term relationship with Xxxxx Client Services). Tomball Police Department Tyler Technologies, Inc. Page | 36 Phase Closeout This work package represents Phase completion and signals the conclusion of implementation activities for the Phase. The Tyler Client Services team will assume ongoing support of the Tomball for systems implemented in the Phase.

Production. Following end user training the production system will be fully enabled and made ready for daily operational use as of the scheduled date. Xxxxx and Town of Nolensville the City will follow the comprehensive action plan laid out during Go-Go- Live Readiness to support go-live activities and minimize risk to the Project during go-live. Following go-live, Xxxxx will work with Town of Nolensville the City to verify that implementation work is concluded, post go-live activities are scheduled, and the transition to Client Services is complete for long-term operations and maintenance of the Tyler software. Go-Live Following the action plan for Go-Live, defined in the Production Readiness stage, Town of Nolensville the City and Xxxxx will complete work assigned to prepare for Go-Live. Town of Nolensville The City provides final data extract and Reports from the Legacy System for data conversion and Xxxxx executes final conversion iteration, if applicable. If defined in the action plan, Town of Nolensville the City manually enters any data added to the Legacy System after final data extract into the Tyler system. Xxxxx staff collaborates with Town of Nolensville the City during Go-Live activities. Town of Nolensville The City transitions to Tyler software for day-to day business processing. Town of NolensvilleCoachella, Tennessee CA Tyler Technologies, Inc. Page | 33 34 Some training topics are better addressed following Go-Live when additional data is available in the system or based on timing of applicable business processes and will be scheduled following Go-Live per the Project Schedule. Objectives:  ▪ Execute day to day processing in Tyler software.  Client ▪ City data available in Production environment. STAGE 5 Go-Live Tyler Client City RACI MATRIX KEY: R = Responsible A = Accountable C = Consulted I = Informed Executive Manager Implementation Manager Project Manager Implementation Consultant Data Experts Modification Services Technical Services Client Services Executive Sponsor Steering Committee Project Manager Functional Leads Change Management Leads Subject Matter Experts (SMEs) Power Department Heads End Users Technical Leads Provide final source data extract, if applicable C C A R Final source data pushed into production environment, if applicable A C R I C C C Proof final converted data, if applicable C C C A R C Complete Go-Live activities as defined in the Go-Live action plan C C C A R C I C Provide Go-Live assistance A R C C I C C I C I C Inputs Comprehensive Action Plan for Go-Live Final source data (if applicable) Outputs / Deliverables Acceptance Criteria [only] for Deliverables Data is available in production environment Client City confirms data is available in production environment Work package assumptions:  Town of Nolensville ▪ The City will complete activities documented in the action plan for Go-Live as scheduled.  ▪ External stakeholders will be available to assist in supporting the interfaces associated with the Go- Live live process. Town of Nolensville, Tennessee Tyler Technologies, Inc. Page | 34  ▪ The Client City business processes required for Go-Live are fully documented and tested.  ▪ The Town of Nolensville City Project team and subject matter experts are the primary point of contact for the end users when reporting issues during Go-Live.  Coachella, CA Tyler Technologies, Inc. Page | 35 ▪ The Town of Nolensville City Project Team and SMEPower User’s provide business process context to the end users during Go-Go- Live.  ▪ The Tyler Go-Live support team is available to consult with the Town of Nolensville City teams as necessary.  ▪ The Tyler Go-Live support team provides standard functionality responses, which may not be tailored to the local business processes. Transition to Client Services This work package signals the conclusion of implementation activities for the Phase or Project with the exception of agreed-upon post Go-Live activities. The Tyler Xxxxx project manager(s) schedules a formal transition of Town of Nolensville the City onto the Tyler Client Services team, who provides Town of Nolensville the City with assistance following Go-Live, officially transitioning Town of Nolensville the City to operations and maintenance. Objectives:  ▪ Ensure no critical issues remain for the project teams to resolve.  ▪ Confirm proper knowledge transfer to Town of Nolensville the City teams for key processes and subject areas. STAGE 5 Transition to Client Services Tyler Client City RACI MATRIX KEY: R = Responsible A = Accountable C = Consulted I = Informed Executive Manager Implementation Manager Project Manager Implementation Consultant Data Experts Modification Services Technical Services Client Services Executive Sponsor Steering Committee Project Manager Functional Leads Change Management Leads Subject Matter Experts (SMEs) Power Department Heads End Users Technical Leads Transfer client City to Client Services and review issue reporting and resolution processes I I A I I R I I C C C Review long term maintenance and continuous improvement A R C C C Inputs Open item/issues List Outputs / Deliverables Acceptance Criteria [only] for Deliverables Client Services Support Document Town of Nolensville, Tennessee Tyler Technologies, Inc. Page | 35 Work package assumptions:  ▪ No material project issues remain without assignment and plan. Coachella, CA Tyler Technologies, Inc. Page | 36 Post Go-Live Activities Some implementation activities are provided post-production due to the timing of business processes, the requirement of actual production data to complete the activities, or the requirement of the system being used in a live production state. Objectives:  ▪ Schedule activities that are planned for after Go-Live.  ▪ Ensure issues have been resolved or are planned for resolution before phase or project close. STAGE 5 Post Go-Live Activities Tyler Client City RACI MATRIX KEY: R = Responsible A = Accountable C = Consulted I = Informed Executive Manager Implementation Manager Project Manager Implementation Consultant Data Experts Modification Services Technical Services Client Services Executive Sponsor Steering Committee Project Manager Functional Leads Change Management Leads Subject Matter Experts (SMEs) Power Department Heads End Users Technical Leads Schedule contracted activities that are planned for delivery after go-live A R C C C C I C C I C C Determine resolution plan in preparation for phase or project close out A R C C C I C C I C Inputs List of post Go-Live activities Outputs / Deliverables Acceptance Criteria [only] for Deliverables Updated issues log Work package assumptions:  ▪ System is being used in a live production state. Control Point 5: Production Stage Acceptance Acceptance criteria for this Stage includes completion of all criteria listed below: Town of Nolensville, Tennessee Tyler Technologies, Inc. Page | 36  ▪ Advancement to the Close stage is not dependent upon Xxxxx’x receipt of this Stage Acceptance.  ▪ Converted data is available in production environment. Production Stage Acceptance Criteria:  Coachella, CA Tyler Technologies, Inc. Page | 37 ▪ All stage deliverables accepted based on criteria previously defined.  ▪ Go-Live activities defined in the Go-Live action plan completed.  ▪ Client services support document is provided. Close The Close stage signifies full implementation of all products purchased and encompassed in the Phase or Project. Town of Nolensville The City transitions to the next cycle of their relationship with Xxxxx (next Phase of implementation or long-term relationship with Xxxxx Client Services).

Production. Following end user training the production system will be fully enabled and made ready for daily operational use as of the scheduled date. Xxxxx and Town of Nolensville the ESD will follow the comprehensive action plan laid out during Go-Go- Live Readiness to support go-live activities and minimize risk to the Project during go-live. Following go-live, Xxxxx will work with Town of Nolensville the ESD to verify that implementation work is concluded, post go-live activities are scheduled, and the transition to Client Services is complete for long-term operations and maintenance of the Tyler software. Go-Live Following the action plan for Go-Live, defined in the Production Readiness stage, Town of Nolensville the ESD and Xxxxx will complete work assigned to prepare for Go-Live. Town of Nolensville The ESD provides final data extract and Reports from the Legacy System for data conversion and Xxxxx executes final conversion iteration, if applicable. If defined in the action plan, Town of Nolensville the ESD manually enters any data added to the Legacy System after final data extract into the Tyler system. Xxxxx staff collaborates with Town of Nolensville the ESD during Go-Live activities. Town of Nolensville The ESD transitions to Tyler software for day-to day business processing. Town of Nolensville, Tennessee Tyler Technologies, Inc. Page | 33 Some training topics are better addressed following Go-Live when additional data is available in the system or based on timing of applicable business processes and will be scheduled following Go-Live per the Project Schedule. Objectives:  Execute day to day processing in Tyler software.  Client ESD data available in Production environment. STAGE 5 Go-Live Xxxxx ESD Xxxxxx School District Tyler Client Technologies, Inc. Page | 31 RACI MATRIX KEY: R = Responsible A = Accountable C = Consulted I = Informed Executive Manager Implementation Manager Project Manager Implementation Consultant Data Experts Modification Services Technical Services Client Services Executive Sponsor Steering Committee Project Manager Functional Leads Change Management Leads Subject Matter Experts (SMEs) Power Department Heads End Users Technical Leads Provide final source data extract, if applicable C C A R Final source data pushed into production environment, if applicable A C R I C C C Proof final converted data, if applicable C C C A R C Complete Go-Live activities as defined in the Go-Live action plan C C C A R C I C Provide Go-Live assistance A R C C I C C I C I C Inputs Comprehensive Action Plan for Go-Live Final source data (if applicable) Outputs / Deliverables Acceptance Criteria [only] for Deliverables Data is available in production environment Client ESD confirms data is available in production environment Work package assumptions:  Town of Nolensville The ESD will complete activities documented in the action plan for Go-Live as scheduled.  External stakeholders will be available to assist in supporting the interfaces associated with the Go- Live live process. Town of Nolensville, Tennessee Tyler Technologies, Inc. Page | 34  The Client ESD business processes required for Go-Live are fully documented and tested.  The Town of Nolensville ESD Project team and subject matter experts are the primary point of contact for the end users when reporting issues during Go-Live.  The Town of Nolensville ESD Project Team and SMEPower User’s provide business process context to the end users during Go-Go- Live.  The Tyler Go-Live support team is available to consult with the Town of Nolensville ESD teams as necessary.  The Tyler Go-Live support team provides standard functionality responses, which may not be tailored to the local business processes. Transition to Client Services This work package signals the conclusion of implementation activities for the Phase or Project with the exception of agreed-upon post Go-Live activities. The Tyler Xxxxx project manager(s) schedules a formal transition Xxxxxx School District Tyler Technologies, Inc. Page | 32 of Town of Nolensville the ESD onto the Tyler Client Services team, who provides Town of Nolensville the ESD with assistance following Go-Live, officially transitioning Town of Nolensville the ESD to operations and maintenance. Objectives:  Ensure no critical issues remain for the project teams to resolve.  Confirm proper knowledge transfer to Town of Nolensville the ESD teams for key processes and subject areas. STAGE 5 Transition to Client Services Tyler Client Xxxxx ESD RACI MATRIX KEY: R = Responsible A = Accountable C = Consulted I = Informed Executive Manager Implementation Manager Project Manager Implementation Consultant Data Experts Modification Services Technical Services Client Services Executive Sponsor Steering Committee Project Manager Functional Leads Change Management Leads Subject Matter Experts (SMEs) Power Department Heads End Users Technical Leads Transfer client ESD to Client Services and review issue reporting and resolution processes I I A I I R I I C C C Review long term maintenance and continuous improvement A R C C C Inputs Open item/issues List Outputs / Deliverables Acceptance Criteria [only] for Deliverables Client Services Support Document Town of Nolensville, Tennessee Tyler Technologies, Inc. Page | 35 Work package assumptions:  No material project issues remain without assignment and plan. Post Go-Live Activities Some implementation activities are provided post-production due to the timing of business processes, the requirement of actual production data to complete the activities, or the requirement of the system being used in a live production state. Objectives:  Schedule activities that are planned for after Go-Live.  Ensure issues have been resolved or are planned for resolution before phase or project close. Xxxxxx School District Tyler Technologies, Inc. Page | 33 STAGE 5 Post Go-Live Activities Tyler Client Xxxxx XXX RACI MATRIX KEY: R = Responsible A = Accountable C = Consulted I = Informed Executive Manager Implementation Manager Project Manager Implementation Consultant Data Experts Modification Services Technical Services Client Services Executive Sponsor Steering Committee Project Manager Functional Leads Change Management Leads Subject Matter Experts (SMEs) Power Department Heads End Users Technical Leads Schedule contracted activities that are planned for delivery after go-live A R C C C C I C C I C C Determine resolution plan in preparation for phase or project close out A R C C C I C C I C Inputs List of post Go-Live activities Outputs / Deliverables Acceptance Criteria [only] for Deliverables Updated issues log Work package assumptions:  System is being used in a live production state. Control Point 5: Production Stage Acceptance Acceptance criteria for this Stage includes completion of all criteria listed below: Town of Nolensville, Tennessee Tyler Technologies, Inc. Page | 36  Advancement to the Close stage is not dependent upon Xxxxx’x receipt of this Stage Acceptance.  Converted data is available in production environment. Production Stage Acceptance Criteria:  All stage deliverables accepted based on criteria previously defined.  Go-Live activities defined in the Go-Live action plan completed.  Client services support document is provided. Close The Close stage signifies full implementation of all products purchased and encompassed in the Phase or Project. Town of Nolensville The ESD transitions to the next cycle of their relationship with Xxxxx (next Phase of implementation or long-term relationship with Xxxxx Client Services). Xxxxxx School District Tyler Technologies, Inc. Page | 34 Phase Closeout This work package represents Phase completion and signals the conclusion of implementation activities for the Phase. The Tyler Client Services team will assume ongoing support of the ESD for systems implemented in the Phase.

Production. Following end user training the production system will be fully enabled and made ready for daily operational use as of the scheduled date. Xxxxx and Town the City of Nolensville Brecksville will follow the comprehensive action plan laid out during Go-Live Readiness to support go-live activities and minimize risk to the Project during go-live. Following go-live, Xxxxx will work with Town the City of Nolensville Brecksville to verify that implementation work is concluded, post go-live activities are scheduled, and the transition to Client Services is complete for long-term operations and maintenance of the Tyler software. Go-Live Following the action plan for Go-Live, defined in the Production Readiness stage, Town the City of Nolensville Brecksville and Xxxxx will complete work assigned to prepare for Go-Live. Town The City of Nolensville Brecksville provides final data extract and Reports from the Legacy System for data conversion and Xxxxx executes final conversion iteration, if applicable. If defined in the action plan, Town the City of Nolensville Brecksville manually enters any data added to the Legacy System after final data extract into the Tyler system. Xxxxx staff collaborates with Town the City of Nolensville Brecksville during Go-Live activities. Town The City of Nolensville Brecksville transitions to Tyler software for day-to day business processing. Town of Nolensville, Tennessee Tyler Technologies, Inc. Page | 33 Some training topics are better addressed following Go-Live when additional data is available in the system or based on timing of applicable business processes and will be scheduled following Go-Live per the Project Schedule. City of Brecksville Tyler Technologies, Inc. Page | 36 Objectives:  ▪ Execute day to day processing in Tyler software.  Client ▪ City of Brecksville data available in Production environment. STAGE 5 Go-Live Tyler Client City of Brecksville RACI MATRIX KEY: R = Responsible A = Accountable C = Consulted I = Informed Executive Manager Implementation Manager Project Manager Implementation Consultant Data Experts Modification Services Technical Services Client Services Executive Sponsor Steering Committee Project Manager Functional Leads Change Management Leads Subject Matter Experts (SMEs) Power Department Heads End Users Technical Leads Provide final source data extract, if applicable C C A R Final source data pushed into production environment, if applicable A C R I C C C Proof final converted data, if applicable C C C A R C Complete Go-Live activities as defined in the Go-Live action plan C C C A R C I C Provide Go-Live assistance A R C C I C C I C I C Inputs Comprehensive Action Plan for Go-Live Final source data (if applicable) Outputs / Deliverables Acceptance Criteria [only] for Deliverables Data is available in production environment Client City of Brecksville confirms data is available in production environment Work package assumptions:  Town ▪ The City of Nolensville Brecksville will complete activities documented in the action plan for Go-Live as scheduled.  ▪ External stakeholders will be available to assist in supporting the interfaces associated with the Go- Live live process. Town ▪ The City of Nolensville, Tennessee Tyler Technologies, Inc. Page | 34  The Client Brecksville business processes required for Go-Live are fully documented and tested.  ▪ The Town City of Nolensville Brecksville Project team and subject matter experts are the primary point of contact for the end users when reporting issues during Go-Live.  ▪ The Town City of Nolensville Brecksville Project Team and SMEPower User’s provide business process context to the end users during Go-Live.  City of Brecksville Tyler Technologies, Inc. Page | 37 ▪ The Tyler Go-Live support team is available to consult with the Town City of Nolensville Brecksville teams as necessary.  ▪ The Tyler Go-Live support team provides standard functionality responses, which may not be tailored to the local business processes. Transition to Client Services This work package signals the conclusion of implementation activities for the Phase or Project with the exception of agreed-upon post Go-Live activities. The Tyler project manager(s) schedules a formal transition of Town the City of Nolensville Brecksville onto the Tyler Client Services team, who provides Town the City of Nolensville Brecksville with assistance following Go-Live, officially transitioning Town the City of Nolensville Brecksville to operations and maintenance. Objectives:  ▪ Ensure no critical issues remain for the project teams to resolve.  ▪ Confirm proper knowledge transfer to Town the City of Nolensville Brecksville teams for key processes and subject areas. STAGE 5 Transition to Client Services Tyler Client City of Brecksville RACI MATRIX KEY: R = Responsible A = Accountable C = Consulted I = Informed Executive Manager Implementation Manager Project Manager Implementation Consultant Data Experts Modification Services Technical Services Client Services Executive Sponsor Steering Committee Project Manager Functional Leads Change Management Leads Subject Matter Experts (SMEs) Power Department Heads End Users Technical Leads Transfer client City of Brecksville to Client Services and review issue reporting and resolution processes I I A I I R I I C C C Review long term maintenance and continuous improvement A R C C C Inputs Open item/issues List Outputs / Deliverables Acceptance Criteria [only] for Deliverables Client Services Support Document Town of Nolensville, Tennessee Tyler Technologies, Inc. Page | 35 Work package assumptions:  ▪ No material project issues remain without assignment and plan. City of Brecksville Tyler Technologies, Inc. Page | 38 Post Go-Live Activities Some implementation activities are provided post-production due to the timing of business processes, the requirement of actual production data to complete the activities, or the requirement of the system being used in a live production state. Objectives:  ▪ Schedule activities that are planned for after Go-Live.  ▪ Ensure issues have been resolved or are planned for resolution before phase or project close. STAGE 5 Post Go-Live Activities Tyler Client City of Brecksville RACI MATRIX KEY: R = Responsible A = Accountable C = Consulted I = Informed Executive Manager Implementation Manager Project Manager Implementation Consultant Data Experts Modification Services Technical Services Client Services Executive Sponsor Steering Committee Project Manager Functional Leads Change Management Leads Subject Matter Experts (SMEs) Power Department Heads End Users Technical Leads Schedule contracted activities that are planned for delivery after go-live A R C C C C I C C I C C Determine resolution plan in preparation for phase or project close out A R C C C I C C I C Inputs List of post Go-Live activities Outputs / Deliverables Acceptance Criteria [only] for Deliverables Updated issues log Work package assumptions:  ▪ System is being used in a live production state. Control Point 5: Production Stage Acceptance Acceptance criteria for this Stage includes completion of all criteria listed below: Town of Nolensville, Tennessee Tyler Technologies, Inc. Page | 36  ▪ Advancement to the Close stage is not dependent upon Xxxxx’x receipt of this Stage Acceptance.  ▪ Converted data is available in production environment. Production Stage Acceptance Criteria:  City of Brecksville Tyler Technologies, Inc. Page | 39 ▪ All stage deliverables accepted based on criteria previously defined.  ▪ Go-Live activities defined in the Go-Live action plan completed.  ▪ Client services support document is provided. Close The Close stage signifies full implementation of all products purchased and encompassed in the Phase or Project. Town The City of Nolensville Brecksville transitions to the next cycle of their relationship with Xxxxx (next Phase of implementation or long-term relationship with Xxxxx Client Services).

Production. Following end user training the production system will be fully enabled and made ready for daily operational use as of the scheduled date. Xxxxx Tyler and Town of Nolensville Xxxxxxxxxx Pretrial will follow the comprehensive action plan laid out during Go-Live Readiness to support go-live activities and minimize risk to the Project during go-live. Following go-live, Xxxxx Tyler will work with Town of Nolensville Xxxxxxxxxx Pretrial to verify that implementation work is concluded, post go-live activities are scheduled, and the transition to Client Services is complete for long-term operations and maintenance of the Tyler software. Go-Live Following the action plan for Go-Live, defined in the Production Readiness stage, Town of Nolensville Xxxxxxxxxx Pretrial and Xxxxx Tyler will complete work assigned to prepare for Go-Live. Town of Nolensville provides final data extract and Reports from the Legacy System for data conversion and Xxxxx executes final conversion iteration, if applicable. If defined in the action plan, Town of Nolensville manually enters any data added to the Legacy System after final data extract into the Tyler system. Xxxxx staff collaborates with Town of Nolensville Xxxxxxxxxx Pretrial during Go-Live activities. Town of Nolensville Xxxxxxxxxx Pretrial transitions to Tyler software for day-to day business processing. Town of Nolensville, Tennessee Tyler Technologies, Inc. Page | 33 Some training topics are better addressed following Go-Live when additional data is available in the system or based on timing of applicable business processes and will be scheduled following Go-Live per the Project Schedule. Objectives:  Execute day to day processing in Tyler software.  Client data available in Production environment. STAGE 5 Go-Live Tyler Client RACI MATRIX KEY: R = Responsible A = Accountable C = Consulted I = Informed Executive Manager Implementation Manager Project Manager Implementation Consultant Data Experts Modification Services Technical Services Client Services Executive Sponsor Steering Committee Project Manager Functional Leads Change Management Leads Subject Matter Experts (SMEs) Department Heads End Users Technical Leads Provide final source data extract, if applicable C C A R Final source data pushed into production environment, if applicable A C R I C C C Proof final converted data, if applicable C C C A R C Complete Go-Live activities as defined in the Go-Live action plan C C C A R C I C Provide Go-Live assistance A R C C I C C I C I C Inputs Comprehensive Action Plan for Go-Live Final source data (if applicable) Outputs / Deliverables Acceptance Criteria [only] for Deliverables Data is available in production environment Client confirms data is available in production environment Work package assumptions:  Town of Nolensville Xxxxxxxxxx Pretrial will complete activities documented in the action plan for Go-Live as scheduled.  External stakeholders will be available to assist in supporting the interfaces associated with the Go- Go-Live live process. Town of Nolensville, Tennessee Tyler Technologies, Inc. Page | 34  The Client business processes required for Go-Live are fully documented and tested.  The Town of Nolensville Xxxxxxxxxx Pretrial Project team and subject matter experts are the primary point of contact for the end users when reporting issues during Go-Live.  The Town of Nolensville Xxxxxxxxxx Pretrial Project Team and SME’s provide business process context to the end users during Go-Live.  The Tyler Go-Live support team is available to consult with the Town of Nolensville Xxxxxxxxxx Pretrial teams as necessary.  The Tyler Go-Live support team provides standard functionality responses, which may not be tailored to the local business processes. Transition to Client Services This work package signals the conclusion of implementation activities for the Phase or Project with the exception of agreed-upon post Go-Live activities. The Tyler project manager(s) schedules a formal transition of Town of Nolensville Xxxxxxxxxx Pretrial onto the Tyler Client Services team, who provides Town of Nolensville Xxxxxxxxxx Pretrial with assistance following Go-Live, officially transitioning Town of Nolensville Xxxxxxxxxx Pretrial to operations and maintenance. Objectives:  Ensure no critical issues remain for the project teams to resolve.  Confirm proper knowledge transfer to Town of Nolensville Xxxxxxxxxx Pretrial teams for key processes and subject areas. STAGE 5 Transition to Client Services Tyler Client RACI MATRIX KEY: R = Responsible A = Accountable C = Consulted I = Informed Executive Manager Implementation Manager Project Manager Implementation Consultant Data Experts Modification Services Technical Services Client Services Executive Sponsor Steering Committee Project Manager Functional Leads Change Management Leads Subject Matter Experts (SMEs) Department Heads End Users Technical Leads Transfer client to Client Services and review issue reporting and resolution processes I I A I I R I I C C C resolution processes Review long term maintenance and continuous improvement A R C C C Inputs Open item/issues List Outputs / Deliverables Acceptance Criteria [only] for Deliverables Client Services Support Document Town of Nolensville, Tennessee Tyler Technologies, Inc. Page | 35 Work package assumptions:  No material project issues remain without assignment and plan. Post Go-Live Activities Some implementation activities are provided post-production due to the timing of business processes, the requirement of actual production data to complete the activities, or the requirement of the system being used in a live production state. Objectives:  Schedule activities that are planned for after Go-Live.  Ensure issues have been resolved or are planned for resolution before phase or project close. STAGE 5 Post Go-Live Activities Tyler Client RACI MATRIX KEY: R = Responsible A = Accountable C = Consulted I = Informed Executive Manager Implementation Manager Project Manager Implementation Consultant Data Experts Modification Services Technical Services Client Services Executive Sponsor Steering Committee Project Manager Functional Leads Change Management Leads Subject Matter Experts (SMEs) Department Heads End Users Technical Leads Schedule contracted activities that are planned for delivery after go-go- live A R C C C C I C C I C C Determine resolution plan in preparation for phase or project close out A R C C C I C C I C Inputs List of post Go-Live activities Outputs / Deliverables Acceptance Criteria [only] for Deliverables Updated issues log Work package assumptions:  System is being used in a live production state. Control Point 5: Production Stage Acceptance Acceptance criteria for this Stage includes completion of all criteria listed below: Town of Nolensville, Tennessee Tyler Technologies, Inc. Page | 36  Advancement to the Close stage is not dependent upon Xxxxx’x Tyler’s receipt of this Stage Acceptance.  Converted data is available in production environment. Production Stage Acceptance Criteria:  All stage deliverables accepted based on criteria previously defined.  Go-Live activities defined in the Go-Live action plan completed.  Client services support document is provided. Close The Close stage signifies full implementation of all products purchased and encompassed in the Phase or Project. Town of Nolensville Xxxxxxxxxx Pretrial transitions to the next cycle of their relationship with Xxxxx Tyler (next Phase of implementation or long-term relationship with Xxxxx Tyler Client Services).

Production. Following end user training the production system will be fully enabled and made ready for daily operational use as of the scheduled date. Xxxxx and Town of Nolensville the Jackson County will follow the comprehensive action plan laid out during Go-Live Readiness to support go-live activities and minimize risk to the Project during go-live. Following go-live, Xxxxx will work with Town of Nolensville the Jackson County to verify that implementation work is concluded, post go-live activities are scheduled, and the transition to Client Services is complete for long-term operations and maintenance of the Tyler software. Go-Live Following the action plan for Go-Live, defined in the Production Readiness stage, Town of Nolensville the Jackson County and Xxxxx will complete work assigned to prepare for Go-Live. Town of Nolensville The Jackson County provides final data extract and Reports from the Legacy System for data conversion and Xxxxx executes final conversion iteration, if applicable. If defined in the action plan, Town of Nolensville the Jackson County manually enters any data added to the Legacy System after final data extract into the Tyler system. Xxxxx staff collaborates with Town of Nolensville the Jackson County during Go-Live activities. Town of Nolensville The Jackson County transitions to Tyler software for day-to day business processing. Town of Nolensville, Tennessee Tyler Technologies, Inc. Page | 33 Some training topics are better addressed following Go-Live when additional data is available in the system or based on timing of applicable business processes and will be scheduled following Go-Live per the Project Schedule. Objectives:  ▪ Execute day to day processing in Tyler software.  Client ▪ Jackson County data available in Production environment. STAGE 5 Go-Live Tyler Client Xxxxx Xxxxxxx County RACI MATRIX KEY: R = Responsible A = Accountable C = Consulted I = Informed Executive Manager Implementation Manager Project Manager Implementation Consultant Data Experts Modification Services Technical Services Client Services Executive Sponsor Steering Committee Project Manager Functional Leads Change Management Leads Subject Matter Experts (SMEs) Power Department Heads End Users Technical Leads Provide final source data extract, if applicable C C A R X X Xxxxxxx County, North Xxxxxxxx Xxxxx Technologies, Inc. Page | 34 Final source data pushed into production environment, if applicable A C R I C C C Proof final converted data, if applicable C C C A R C Complete Go-Live activities as defined in the Go-Live action plan C C C A R C I C Provide Go-Live assistance A R C C I C C I C I C Inputs Comprehensive Action Plan for Go-Live Final source data (if applicable) Outputs / Deliverables Acceptance Criteria [only] for Deliverables Data is available in production environment Client Jackson County confirms data is available in production environment Work package assumptions:  Town of Nolensville ▪ The Jackson County will complete activities documented in the action plan for Go-Live as scheduled.  ▪ External stakeholders will be available to assist in supporting the interfaces associated with the Go- Live live process. Town of Nolensville, Tennessee Tyler Technologies, Inc. Page | 34  ▪ The Client Jackson County business processes required for Go-Live are fully documented and tested.  ▪ The Town of Nolensville Jackson County Project team and subject matter experts are the primary point of contact for the end users when reporting issues during Go-Live.  ▪ The Town of Nolensville Jackson County Project Team and SMEPower User’s provide business process context to the end users during Go-Live.  ▪ The Tyler Go-Live support team is available to consult with the Town of Nolensville Jackson County teams as necessary.  ▪ The Tyler Go-Live support team provides standard functionality responses, which may not be tailored to the local business processes. Transition to Client Services This work package signals the conclusion of implementation activities for the Phase or Project with the exception of agreed-upon post Go-Live activities. The Tyler Xxxxx project manager(s) schedules a formal transition of Town of Nolensville the Jackson County onto the Tyler Client Services team, who provides Town of Nolensville the Jackson County with assistance following Go-Live, officially transitioning Town of Nolensville the Jackson County to operations and maintenance. Objectives:  ▪ Ensure no critical issues remain for the project teams to resolve.  ▪ Confirm proper knowledge transfer to Town of Nolensville the Jackson County teams for key processes and subject areas. STAGE 5 Transition to Client Services Tyler Client Xxxxx Xxxxxxx County Jackson County, North Xxxxxxxx Xxxxx Technologies, Inc. Page | 35 RACI MATRIX KEY: R = Responsible A = Accountable C = Consulted I = Informed Executive Manager Implementation Manager Project Manager Implementation Consultant Data Experts Modification Services Technical Services Client Services Executive Sponsor Steering Committee Project Manager Functional Leads Change Management Leads Subject Matter Experts (SMEs) Power Department Heads End Users Technical Leads Transfer client Jackson County to Client Services and review issue reporting and resolution processes I I A I I R I I C C C Review long term maintenance and continuous improvement A R C C C Inputs Open item/issues List Outputs / Deliverables Acceptance Criteria [only] for Deliverables Client Services Support Document Town of Nolensville, Tennessee Tyler Technologies, Inc. Page | 35 Work package assumptions:  ▪ No material project issues remain without assignment and plan. Post Go-Live Activities Some implementation activities are provided post-production due to the timing of business processes, the requirement of actual production data to complete the activities, or the requirement of the system being used in a live production state. Objectives:  ▪ Schedule activities that are planned for after Go-Live.  ▪ Ensure issues have been resolved or are planned for resolution before phase or project close. STAGE 5 Post Go-Live Activities Tyler Client Xxxxx Xxxxxxx County Jackson County, North Xxxxxxxx Xxxxx Technologies, Inc. Page | 36 RACI MATRIX KEY: R = Responsible A = Accountable C = Consulted I = Informed Executive Manager Implementation Manager Project Manager Implementation Consultant Data Experts Modification Services Technical Services Client Services Executive Sponsor Steering Committee Project Manager Functional Leads Change Management Leads Subject Matter Experts (SMEs) Power Department Heads End Users Technical Leads Schedule contracted activities that are planned for delivery after go-live A R C C C C I C C I C C Determine resolution plan in preparation for phase or project close out A R C C C I C C I C Inputs List of post Go-Live activities Outputs / Deliverables Acceptance Criteria [only] for Deliverables Updated issues log Work package assumptions:  ▪ System is being used in a live production state. Control Point 5: Production Stage Acceptance Acceptance criteria for this Stage includes completion of all criteria listed below: Town of Nolensville, Tennessee Tyler Technologies, Inc. Page | 36  ▪ Advancement to the Close stage is not dependent upon Xxxxx’x receipt of this Stage Acceptance.  ▪ Converted data is available in production environment. Production Stage Acceptance Criteria:  ▪ All stage deliverables accepted based on criteria previously defined.  ▪ Go-Live activities defined in the Go-Live action plan completed.  ▪ Client services support document is provided. Close The Close stage signifies full implementation of all products purchased and encompassed in the Phase or Project. Town of Nolensville The Jackson County transitions to the next cycle of their relationship with Xxxxx (next Phase of implementation or long-term relationship with Xxxxx Client Services). Jackson County, North Xxxxxxxx Xxxxx Technologies, Inc. Page | 37 Phase Closeout This work package represents Phase completion and signals the conclusion of implementation activities for the Phase. The Tyler Client Services team will assume ongoing support of the Jackson County for systems implemented in the Phase.

Production. Following end user training the production system will be fully enabled and made ready for daily operational use as of the scheduled date. Xxxxx and Town City of Nolensville Camas will follow the comprehensive action plan laid out during Go-Live Readiness to support go-live activities and minimize risk to the Project during go-live. Following go-live, Xxxxx will work with Town City of Nolensville Camas to verify that implementation work is concluded, post go-go- live activities are scheduled, and the transition to Client Services is complete for long-term operations and maintenance of the Tyler software. Go-Live decision will consider essential City events such as payroll dates, AP dates and state statutory considerations. Go-Live Following the action plan for Go-Live, defined in the Production Readiness stage, Town City of Nolensville Camas and Xxxxx will complete work assigned to prepare for Go-Live. Town City of Nolensville Camas provides final data extract and Reports from the Legacy System for data conversion and Xxxxx executes final conversion iteration, if applicable. If defined in the action plan, Town City of Nolensville Camas manually enters any data added to the Legacy System after final data extract into the Tyler system. Xxxxx staff collaborates with Town City of Nolensville Camas during Go-Live activities. Town City of Nolensville Camas transitions to Tyler software for day-to day business processing. Town of Nolensville, Tennessee Tyler Technologies, Inc. Page | 33 Some training topics are better addressed following Go-Live when additional data is available in the system or based on timing of applicable business processes and will be scheduled following Go-Live per the Project Schedule. Objectives:  ▪ Execute day to day processing in Tyler software.  Department Heads ▪ Client data available in Production environment. STAGE 5 Go-Live Tyler Client RACI MATRIX KEY: R = Responsible A = Accountable C = Consulted I = Informed Executive Manager Implementation Manager Project Manager Implementation Consultant Data Experts Modification Services Technical Services Client Services Executive Sponsor Steering Committee Project Manager Functional Leads Change Management Leads Subject Matter Experts (SMEs) Department Heads Power End Users Technical Leads Provide final source data extract, if applicable C C A R Final source data pushed into production environment, if applicable A C R I I C C C Proof final converted data, if applicable C C C A R C Complete Go-Live activities as defined in the Go-Live action plan C C C C A R C I C Provide Go-Live assistance A R C C I I I C C I C I C Inputs Comprehensive Action Plan for Go-Live Final source data (if applicable) Outputs / Deliverables Acceptance Criteria [only] for Deliverables Data is available in production environment Client confirms data is available in production environment Work package assumptions:  Town ▪ City of Nolensville Camas will complete activities documented in the action plan for Go-Live as scheduled.  ▪ External stakeholders will be available to assist in supporting the interfaces associated with the Go- Live live process. Town of Nolensville, Tennessee Tyler Technologies, Inc. Page | 34  ▪ The Client business processes required for Go-Live are fully documented and tested.  ▪ The Town City of Nolensville Camas Project team and subject matter experts are the primary point of contact for the end users when reporting issues during Go-Live.  ▪ The Town City of Nolensville Camas Project Team and SMEPower User’s provide business process context to the end users during Go-Live.  ▪ The Tyler Go-Live support team is available to consult with the Town City of Nolensville Camas teams as necessary.  ▪ The Tyler Go-Live support team provides standard functionality responses, which may not be tailored to the local business processes. Transition to Client Services This work package signals the conclusion of implementation activities for the Phase or Project with the exception of agreed-upon post Go-Live activities. The Tyler project manager(s) schedules a formal transition of Town City of Nolensville Camas onto the Tyler Client Services team, who provides Town City of Nolensville Camas with assistance following Go-Live, officially transitioning Town City of Nolensville Camas to operations and maintenance. Objectives:  Ensure no critical issues remain for the project teams to resolve.  Confirm proper knowledge transfer to Town of Nolensville teams for key processes and subject areas. STAGE 5 Transition to Client Services Tyler Client RACI MATRIX KEY: R = Responsible A = Accountable C = Consulted I = Informed Executive Manager Implementation Manager Project Manager Implementation Consultant Data Experts Modification Services Technical Services Client Services Executive Sponsor Steering Committee Project Manager Functional Leads Change Management Leads Subject Matter Experts (SMEs) Department Heads End Users Technical Leads Transfer client to Client Services and review issue reporting and resolution processes I I A I I R I I C C C Review long term maintenance and continuous improvement A R C C C Inputs Open item/issues List Outputs / Deliverables Acceptance Criteria [only] for Deliverables Client Services Support Document Town of Nolensville, Tennessee Tyler Technologies, Inc. Page | 35 Work package assumptions:  No material project issues remain without assignment and plan. Post Go-Live Activities Some implementation activities are provided post-production due to the timing of business processes, the requirement of actual production data to complete the activities, or the requirement of the system being used in a live production state. Objectives:  Schedule activities that are planned for after Go-Live.  Ensure issues have been resolved or are planned for resolution before phase or project close. STAGE 5 Post Go-Live Activities Tyler Client RACI MATRIX KEY: R = Responsible A = Accountable C = Consulted I = Informed Executive Manager Implementation Manager Project Manager Implementation Consultant Data Experts Modification Services Technical Services Client Services Executive Sponsor Steering Committee Project Manager Functional Leads Change Management Leads Subject Matter Experts (SMEs) Department Heads End Users Technical Leads Schedule contracted activities that are planned for delivery after go-live A R C C C C I C C I C C Determine resolution plan in preparation for phase or project close out A R C C C I C C I C Inputs List of post Go-Live activities Outputs / Deliverables Acceptance Criteria [only] for Deliverables Updated issues log Work package assumptions:  System is being used in a live production state. Control Point 5: Production Stage Acceptance Acceptance criteria for this Stage includes completion of all criteria listed below: Town of Nolensville, Tennessee Tyler Technologies, Inc. Page | 36  Advancement to the Close stage is not dependent upon Xxxxx’x receipt of this Stage Acceptance.  Converted data is available in production environment. Production Stage Acceptance Criteria:  All stage deliverables accepted based on criteria previously defined.  Go-Live activities defined in the Go-Live action plan completed.  Client services support document is provided. Close The Close stage signifies full implementation of all products purchased and encompassed in the Phase or Project. Town of Nolensville transitions to the next cycle of their relationship with Xxxxx (next Phase of implementation or long-term relationship with Xxxxx Client Services).