Problems Not Classified as Bug's Clause Samples

Problems Not Classified as Bug's. If, in Arbor's discretion, it is determined that a problem reported by Distributor may not be due to a Bug in the Software, Arbor will so notify Distributor. At that time, Distributor may, at its option, instruct Arbor to proceed with problem determination at the possible expense of Distributor as set forth below. If Distributor so elects and Arbor determines that the reported problem was not due to a Bug in the Software, or was the result of any modifications to the Software or combination of the Software with other products in a way not described in the Documentation, Distributor shall pay to Arbor, at Arbor's then-current and standard consulting rates, a f~e for all work performed in connection with such determination, plus reasonable related expenses incurred therewith. Distributor shall not be liable for any such fees or related expenses if the problem is determined to be due to a Bug(s) in the Software or for work performed after Distributor has notified Arbor to terminate any problem determination efforts (such notice shall be deemed given when actually received by Arbor). EXHIBIT E MARKETING ASSISTANCE FEE QUALIFYING ORDER FORM Client Name Client Contact Name Date of Introduction Anticipated Purchase Amount Anticipated Purchase Date Description of Opportunity Arbor Approval Name Signature * Date of Approval Regional Manager VP-Sales VP - Channel Sales * Signature or hardcopy of electronic mail approval is acceptable Partner Company Name By Printed Name Title Date EXHIBIT F ARBOR SOFTWARE LICENSE AGREEMENT SOFTWARE LICENSE AGREEMENT This software license agreement (the "Agreement") is between Arbor Software Corporation and the person or entity named below ("Licensee"). This Agreement includes the attached Maintenance Service Terms and Conditions, the attached Software Copy and Use Restrictions, any Product Schedule(s) that reference this Agreement by its agreement number and any attachments to the Product Schedule(s).