PROBLEM TRACKING. SSI will open a ticket in its problem tracking database system for all problems reported by OEM. 3.1 OEM will maintain its own internal problem database and record all problems reported to SSI Technical Support. OEM will be responsible for tracking and updating its internal problem reports. 3.2 OEM will have Internet access to SSI’s problem tracking database system for all open/closed tickets for their account to get immediate ticket status. 3.3 OEM will have Internet access to SSI’s Knowledge Database of resolved Defects
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Sources: Oem License and Distribution Agreement, Oem License and Distribution Agreement (Bluearc Corp)