PROBLEM SEVERITY LEVELS AND RESPONSE TIME Sample Clauses

PROBLEM SEVERITY LEVELS AND RESPONSE TIME. DATA will provide support to EMC [*].
View Source
PROBLEM SEVERITY LEVELS AND RESPONSE TIME. 2.1.1 DATA will provide support to EMC [*]. 2.1.2 McDATA will respond and engage [*] EMC contacting McDATA in regard to a defect. 2.1.3 The incident priority scheme described below will be used. Severity Level 1: Severity Level 1 [*] Severity Level 2: Severity Level 2 [*] Severity Level 3: Seve▇▇▇▇ ▇▇▇▇▇ ▇ [*] * Certain information on this page has been omitted and filed separately with the Commission. Confidential treatment has been requested with respect to the omitted portions. Asterisks within brackets denote omission.
View Source
PROBLEM SEVERITY LEVELS AND RESPONSE TIME. 3.1.1 McDATA will provide support to EMC [*]. 3.1.2 McDATA will respond and engage [*] EMC contacting McDATA in regard to a defect. 3.1.3 The incident priority scheme described below will be used. Severity Level 1: Severity Level 1 [*] Severity Level 2: Severity Level 2 [*] Severity Level 3: Severity Level 3 [*] Severity Level 4: Seve▇▇▇▇ ▇▇▇▇▇ ▇ [*] Severity Time to fix -------------------------------------------- 1 [*] ------------ ------------------------ 2 [*] ------------ ------------------------ 3 [*] ------------ ------------------------ 4 [*] ------------ ------------------------ [*] * Certain information on this page has been omitted and filed separately with the Commission. Confidential treatment has been requested with respect to the omitted portions. Asterisks within brackets denote omission.
View Source
PROBLEM SEVERITY LEVELS AND RESPONSE TIME. 2.1.1 DATA will provide support to EMC [*]. 2.1.2 McDATA will respond and engage [*] EMC contacting McDATA in regard to a defect. 2.1.3 The incident priority scheme described below will be used. [*]
View Source
PROBLEM SEVERITY LEVELS AND RESPONSE TIME. 3.1.1 SUPPLIER will provide support to EMC [*]. 3.1.2 SUPPLIER will respond and engage within [*] of EMC contacting SUPPLIER in regard to a defect. 3.1.3 The incident priority scheme described below will be used. Severity Level 1: [*]. Severity Level 2: [*]. Severity Level 3: [*]. Severity Level 4: [*]. SUPPLIER will use its best efforts to fix Priority 1 incidents and commercially reasonable efforts for Priority 2, 3, and 4 incidents reported by EMC engineering within the times listed below: ---------------- -------------------- Severity Time to fix ================ ==================== 1 [*] ---------------- -------------------- * will be [*]
View Source

Related to PROBLEM SEVERITY LEVELS AND RESPONSE TIME

  • STATEWIDE ACHIEVEMENT TESTING When CONTRACTOR is a NPS, per implementation of Senate Bill 484, CONTRACTOR shall administer all Statewide assessments within the California Assessment of Student Performance and Progress (“CAASPP”), Desired Results Developmental Profile (“DRDP”), California Alternative Assessment (“CAA”), achievement and abilities tests (using LEA-authorized assessment instruments), the Fitness Gram, , the English Language Proficiency Assessments for California (“ELPAC”), and as appropriate to the student, and mandated by LEA pursuant to LEA and state and federal guidelines. CONTRACTOR is subject to the alternative accountability system developed pursuant to Education Code section 52052, in the same manner as public schools. Each LEA student placed with CONTRACTOR by the LEA shall be tested by qualified staff of CONTRACTOR in accordance with that accountability program. ▇▇▇ shall provide test administration training to CONTRACTOR’S qualified staff. CONTRACTOR shall attend LEA test training and comply with completion of all coding requirements as required by ▇▇▇.

  • Service Level Expectations Without limiting any other requirements of the Agreement, the Service Provider shall meet or exceed the following standards, policies, and guidelines:

  • Service Levels All service level requirements will be set forth in Exhibit A (“▇▇▇▇.▇▇▇ Referral Service Level Requirements”). Recipient ▇▇▇▇▇▇ agrees to adhere, and encourage Recipient Agent’s adherence, with the version of the ▇▇▇▇.▇▇▇ Referral Service Level Requirements in effect at the time ▇▇▇▇.▇▇▇ identifies the Referral to Recipient Broker/Agent.

  • Service Level In the event that League InfoSight discovers or is notified by you of the existence of Non-Scheduled Downtime, we will use commercially reasonable efforts to determine the source of the problem and attempt to resolve it as quickly as possible.

  • Uptime bookinglab shall ensure that the Booking Service will be available, excluding Downtime caused by Scheduled Maintenance, Emergency Maintenance or Force Majeure event, 99.5% of the time in any one calendar month (first day to last day) (the “Service Level”). The Service Level will not apply (and therefore no Service Credits will be applicable) to the extent that any Service Level Failure is caused by: (a) a Penetration Test conducted by Customer without the prior written approval of bookinglab; or (b) Customer’s failure to comply with specific instructions provided by bookinglab; or (c) a failure of the Customer to comply with any Customer responsibility or obligation detailed in a Statement of Work, Order Form or the Master Subscription Agreement; or (d) Customer’s failure to adhere to JRNI’s or bookinglab’s best practice guidelines for the use of the API.