PROBLEM PRIORITY DEFINITIONS. Priority 1 : An existing network is down or there is a critical impact to the End User’s business operation. Cisco, Integrator and End User will commit full-time resources to resolve the situation.
Appears in 2 contracts
Sources: Systems Integrator Agreement (Presidio, Inc.), Systems Integrator Agreement (Presidio, Inc.)
PROBLEM PRIORITY DEFINITIONS. Priority 1 1: An existing network is down or there is a critical impact to the End UserCustomer’s business operation. Cisco, Integrator Cisco and End User Customer will commit full-time resources to resolve the situation.
Appears in 1 contract
Sources: Master Contract