Common use of PROBLEM PRIORITY DEFINITIONS Clause in Contracts

PROBLEM PRIORITY DEFINITIONS. Four classifications of requests for ---- ---------------------------- information or assistance are defined. In order to classify a request, Newbridge technical support personnel will confirm with Vendor the impact of the problem to determine an appropriate classification. Where parties disagree on the classification of a particular problem, the Vendor and Newbridge primary technical contacts will undertake to discuss the problem with a view to reaching a mutually acceptable classification.

PROBLEM PRIORITY DEFINITIONS. Four classifications of requests for ---- ---------------------------- information or assistance are defined. In order to classify a request, Newbridge technical support personnel will confirm with Vendor the impact of the problem to determine an appropriate classification. Where parties disagree on the classification of a particular problem, the Vendor and Newbridge primary technical contacts will undertake to discuss the problem with a view to reaching a mutually acceptable classification.