Problem Priorities. Problem Priorities" classify the criticality of a problem at a Client site. Problem Priorities are assigned at the time of Client's initial contact with Fry. Problem Priorities may be changed based upon new information or Client situation. Problem Priorities refer the classification of the Incident, not any resulting Error which may be identified during the resolution of the Incident. Problem Priorities are classified as follows:
Appears in 3 contracts
Sources: Development and Hosting Agreement (1 800 Flowers Com Inc), Development and Hosting Agreement (1 800 Flowers Com Inc), Development and Hosting Agreement (1 800 Flowers Com Inc)