Problem Priorities Sample Clauses

Problem Priorities. Problem Priorities" classify the criticality of a problem at a Client site. Problem Priorities are assigned at the time of Client's initial contact with Fry. Problem Priorities may be changed based upon new information or Client situation. Problem Priorities refer the classification of the Incident, not any resulting Error which may be identified during the resolution of the Incident. Problem Priorities are classified as follows:
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Problem Priorities. Problem shall be classified into one of the three (3) following categories for issues related to trouble reports (Major, Minor, and Query). Additional to the Priorities of fault reports, a Critical category will be used to identify a System in a very critical situation. The importance and urgency of a fault or error will be specified in accordance with the following priorities. The priority levels 1 to 3 and response times are defined as follows: 3.5.1.1 Critical Critical Problems are those that result in: * A total System failure that results in the loss of all transaction processing capability (e.g., call processing, data transmission) * Significant reduction in capacity or traffic handling capability * Any loss of safety or emergency capabilities * Loss of Systems ability to perform automatic System reconfiguration * Inability to restart a processor or the System * System related loss or severe degradation Unisphere of one or more primary rate/aggregate spans or connections * Loss of access for maintenance or recovery operations * Loss of the System's ability to provide any required Emergency or Major trouble notification * Total loss of a material feature or functionality that impacts the operation of the Product If Siemens cannot restore the System and all relevant HW is already changed, Siemens will escalate the problem to Unisphere and Unisphere will respond to the Emergency case in one hour at all times (times outside of the Business Day may be subject to personnel on call via pager). ------------------------------------------------------------------------- Emergency Phone-Numbers: 978-▇▇▇-▇▇▇▇ (during Business hours) ----------------------------------------------- 978-▇▇▇-▇▇▇▇ (outside Business hours) ------------------------------------------------------------------------- Unisphere will restore the affected Product as soon as possible. 3.5.1.2 Major Major Problems are those that result in: * Emergency problems in which there is an acceptable work around in place * Degradation in capacity or traffic handling capability * Degradation of System ability to perform automatic System reconfiguration * Difficulty restarting a processor or the System * Any loss of functional visibility and/or diagnostic capability * Short System outages, whose duration accumulates to greater than 2 minutes in any 24 hour period, or that continue to repeat during longer periods * Prevention of access for routine administrative activity * Significant degradation of the Sys...
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Problem Priorities. Problem Priorities" classify the criticality of a problem at a customer site. Problem Priorities are assigned at the time of 3Com's initial contact with Company. Problem Priorities may be changed based upon new information or customer situation. Problem Priorities are defined the same as Errors, but refer the classification of the incident, not any resulting Error which may be identified during the resolution of the incident.
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Related to Problem Priorities

  • Priorities If the Trustee collects any money pursuant to this Article 6, it shall pay out the money in the following order:

  • Relative Priorities Notwithstanding the date, time, method, manner or order of grant, attachment or perfection (if any) of any Liens securing the Senior Obligations or Junior Lien Obligations granted on the Junior Collateral and notwithstanding any provision of the UCC, or any other applicable Law or the Senior Loan Documents or the Junior Lien Documents, or whether any Senior Secured Party or Junior Secured Party holds possession of all or any part of the Junior Collateral, or any defect or deficiencies in, or failure to perfect, or avoidance as a fraudulent conveyance or otherwise of, the Liens securing the Senior Obligations or the Junior Lien Obligations or any other circumstance whatsoever, each Junior Secured Party agrees that (a) any Lien on the Junior Collateral securing any Senior Obligations now or hereafter held by or on behalf of any Senior Secured Party or any agent or trustee therefor, regardless of how acquired, whether by grant, possession, statute, operation of law, subrogation or otherwise, shall be senior in all respects and prior to any Lien on the Junior Collateral securing any Junior Lien Obligations, (b) any Lien on the Junior Collateral securing any Junior Lien Obligations now or hereafter held by any Junior Lender or Junior Lien Representative (or any other agent or trustee therefore) regardless of how acquired, whether by grant, possession, statute, operation of law, subrogation or otherwise, shall be (x) junior and subordinate in all respects to the rights and interests of the Senior Secured Parties and all Liens on the Junior Collateral securing any Senior Obligations, in each case as provided in this Agreement and (y) equal and ratable in all respects with the rights and interests of all other Junior Secured Parties.

  • Lien Priorities Notwithstanding (a) the date, manner or order of filing, recordation, or perfection of the security interests or liens granted in favor of Moriah and the Notes Collateral Agent, (b) any provisions of the UCC, or any applicable law or decision, (c) the provisions of the Moriah Loan Agreements, Noteholder Agreements or any contract between any of the Creditors on one hand, and the Borrower or any affiliate thereof, on the other hand, or (d) whether either Moriah or the Notes Collateral Agent holds possession of all or any part of the Collateral, the following, as between Moriah and the Notes Collateral Agent, shall be the relative priority of the security interests and liens of Moriah and the Notes Collateral Agent in the Collateral: (a) Moriah shall have a first and prior security interest to the extent set forth herein in all Accounts and Inventory as defined in the Section 9-102 of the UCC. The Notes Collateral Agent shall have a second and subordinate security interest in the foregoing property and interests in such property; provided, that, any amount of the Moriah Claim in excess of the Maximum Moriah Debt at any time outstanding (together with the interest on such excess) shall not be entitled to the benefit of the priority of the security interest of Moriah provided for in this Section 2.1(a). (b) The Notes Collateral Agent shall have a first and prior security interest in the remainder of the Collateral that is the subject of the Noteholder Agreements and Moriah shall have a second and subordinate security interest in such Notes Collateral whether now owned or hereafter created by any Loan Party. Neither Moriah nor the Notes Collateral Agent shall contest the validity, perfection, priority or enforceability of any lien or security interest heretofore granted to the other Party or granted in connection herewith or contemplated hereby. Notwithstanding any failure of a Party to perfect its security interests in any Collateral or any other defect in any security interests or obligations owing to such Party, the priority and rights as between the parties hereto shall be as set forth herein.

  • Composition and Priority The Contractor agrees to provide commodities or contractual services to the Customer as specified in the Contract. Additionally, the terms of the Contract supersede the terms of all prior agreements between the Parties on this subject matter.

  • Creation, Perfection and Priority of Liens The execution and delivery of the Collateral Documents by Loan Parties, together with (i) the actions taken to date pursuant to the Existing Credit Agreement and subsections 4.1I, 6.8 and 6.9 hereof and (ii) the delivery to Collateral Agent of any Pledged Collateral not delivered to Collateral Agent at the time of execution and delivery of the applicable Collateral Document (all of which Pledged Collateral has been so delivered) are effective to create or to continue in favor of Collateral Agent for the benefit of Beneficiaries, as security for the respective Secured Obligations, a valid First Priority Lien on all of the Collateral (except as indicated in the applicable Collateral Document), and all filings and other actions necessary or desirable to perfect and maintain the perfection and First Priority status of such Liens have been duly made or taken and remain in full force and effect, other than the filing of any UCC financing statements and PTO filings delivered to Collateral Agent on the Effective Date for filing (but not yet filed), the periodic filing of UCC continuation statements in respect of UCC financing statements filed by or on behalf of Collateral Agent and the amendments or modifications to the Mortgages described in subsection 6.9(D) or permitted alternatives thereto.