Common use of Problem Management Services Clause in Contracts

Problem Management Services. These are: 5.1 the monitoring of a User's usage of the Data Transfer Network where the Service Controller reasonably believes that such monitoring is required. Such monitoring may include: 5.1.1 checking that that User's Messages sent on the Data Transfer Network are contained in the Data Transfer Catalogue or the SPAA Data Transfer Flows; 5.1.2 checking that the User is not using the Data Transfer Network for any unauthorised purpose or in any manner not approved by the Service Controller; 5.2 giving advice on the Technical Standards or on Message tracking; 5.3 the monitoring of the usage of the Data Transfer Network in general. If such monitoring leads to the Service Controller expecting a degradation in the performance of the Data Transfer Network it shall inform the Users thereof and shall provide guidance on how to manage the transmission of Messages during this period. 5.4 the monitoring of the Data Transfer Network to identify and notify degradation of the Data Transfer Service, 24 hours per day, 7 days per week.