Common use of Problem Classification Clause in Contracts

Problem Classification. The following Problem Classification Table definitions are used for classifying performance issues: Severity 1 (Critical) The Services are at a standstill. The system is completely unusable and no work around is currently known. Severity 2 (Serious) The Services are significantly impaired and impacting 30% or more normal processing volumes. Key business processes, such as Authorizations, cannot be conducted without significant delay or business/financial impact. No known work around is currently available. Severity 3 (Degraded) The Services do not function as designed. However, PayPal Customers can register or use the Services without significant delay. Transactions can be sent and payments can be made; and customers have access to their payment information. Severity 4 (Minimal) Minor Bug Fixes—this group includes problems that have little or no impact on daily business process.