Common use of Problem Classification Clause in Contracts

Problem Classification. The following classification table defines the severity of problems reported by eBay and/or LiveWorld. Severity 1 (Critical) The LiveWorld Service is non-operative or performance is significantly impaired. The LiveWorld Service cannot be accessed by Users without significant delay, if at all. No known work around is currently available. Severity 2 (Degraded) The LiveWorld Service is operational but usability is impaired. Severity 3 (Minimal) Reported problems that have slight or no impact on User access or usability. (Includes general bugs and users or eBay contributed HTML that causes performance/display problems) PORTIONS DENOTED WITH [***] HAVE BEEN OMITTED AND FILED SEPARATELY WITH THE SECURITIES AND EXCHANGE COMMISSION PURSUANT TO A REQUEST FOR CONFIDENTIAL TREATMENT.