Common use of Problem Classification Clause in Contracts

Problem Classification. The following Problem Classification Table definitions are used for classifying performance or availability issues. Severity 1 and ▇▇▇▇▇▇▇▇ ▇ ▇▇▇▇▇▇▇▇ ▇▇▇▇▇ classification is only available for deployments with Gold, Platinum and Platinum Plus Support tier. Severity 1 (Very High) Deployment is unavailable. Deployment endpoint (url) is not able to perform any requests. Severity 2 (High) Deployment is degraded; Significant number of requests to the deployment are failing (5xx errors). Severity 3 (Normal) Deployment is available and some requests are failing; You have questions related to technical support, product, service, deployment, billing, etc. Severity 4 (Low) Additional development or enhancement services which are not critical in nature.