Common use of Problem Analysis and Correction Clause in Contracts

Problem Analysis and Correction. Supplier shall promptly investigate and correct each failure to meet a Service Level, by (i) promptly investigating and reporting on the causes of the problem; (ii) providing a Root Cause Analysis of such failure as soon as practicable after such failure or at the request of the affected Provider SLA Groups; (iii) correcting the problem as soon as practicable or coordinate the correction of the problem if Supplier does not have responsibility for the cause of the problem; (iv) advising the affected Provider SLA Groups of the status of remedial efforts being undertaken with respect to such problem; (v) demonstrating that the causes of such problem have been or will be corrected on a prospective basis; and (vi) taking corrective actions to prevent any recurrence of such problem. Supplier shall complete the Root Cause Analysis as quickly as possible, but in all events within [*****] days, and shall notify such affected Provider SLA Groups prior to the end of the [*****] day period as to the status of the Root Cause Analysis and the estimated completion date. The Parties shall report on Provider Service Level Defaults at each meeting of the JRB, including any disputes regarding problem analysis and correction steps, and without limiting any obligations of the Parties to implement any other decision of the JRB, each Party shall promptly implement or facilitate implementation of any resolutions determined by the JRB (e.g., Supplier cooperating with any exercise of step-in rights by Ascension as required by Section 4.4 of the MPSA).

Problem Analysis and Correction. Supplier R1 shall promptly investigate and correct each failure to meet a Service Level, by (i) promptly investigating and reporting on the causes of the problem; (ii) providing a Root Cause Analysis root cause analysis of such failure as soon as practicable after such failure or at the request of the affected Provider SLA GroupsIMH’s request; (iii) correcting the problem as soon as practicable or coordinate the correction of the problem if Supplier R1 does not have responsibility for the cause of the problem; (iv) advising the affected Provider SLA Groups IMH of the status of remedial efforts being undertaken with respect to such problem; (v) demonstrating that the causes of such problem have been or will be corrected on a prospective basis; and (vi) taking corrective actions to prevent any recurrence of such problem. Supplier R1 shall complete the Root Cause Analysis root cause analysis as quickly as possible, but in all events within [*****] ]days, and shall notify such affected Provider SLA Groups IMH prior to the end of the initial [*****] day period as to the status of the Root Cause Analysis root cause analysis and the estimated completion and correction date. The Parties shall report on Provider Service Level Defaults at each meeting of the JRB, including any disputes regarding problem analysis and correction steps, and without limiting any obligations of the Parties to implement any other decision of the JRB, each Party shall promptly implement or facilitate implementation of any resolutions determined by the JRB (e.g., Supplier cooperating with JRB. This Section 8 does not negate or limit any exercise other rights or remedies of step-in rights by Ascension as required by Section 4.4 of the MPSA)IMH.