Common use of Problem Acknowledgement Clause in Contracts

Problem Acknowledgement. Upon receipt of a problem notification the Company shall respond to the Customer, within the time frame set out in sections 4 and 5 of this SLA as applicable, based on the severity and type of problem. Such response shall specify the severity level and type of problem.

Problem Acknowledgement. Upon receipt of a problem notification the Company shall respond to the Customer, within the time frame set out in sections 4 and 5 clause 4.2 of this SLA as applicable, based on the severity and type of problem. Such response shall specify the severity level and type of problem.