Problem Acknowledgement Clause Samples
Problem Acknowledgement. Usherwood will log Client issue(s) and supply a trouble-ticket case number based on the standard coverage parameters listed above.
Problem Acknowledgement. Upon receipt of a problem notification the Company shall respond to the Customer, within the time frame set out in sections 4 and 5 of this SLA as applicable, based on the severity and type of problem. Such response shall specify the severity level and type of problem.