Proactive Notification. The proactive notification SLA provides credits if Verizon fails to notify Customer of a trouble ticket opened for a critical alarm. Proactive notification is provided by electronic means (e.g. system e-bond, e-mail). Verizon will provide the ticket number and an initial status. The Notification Period begins with opening of a trouble ticket in response to a critical alarm. Verizon has 15 minutes to notify Customer’s primary point of contact from the start point of the notification period.
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Proactive Notification. The proactive notification SLA provides credits if Verizon fails to notify Customer of a trouble ticket opened for a critical alarm. Proactive notification is provided by electronic means (e.g. system e-bond, e-e- mail). Verizon will provide the ticket number and an initial status. The Notification Period begins with opening of a trouble ticket in response to a critical alarm. Verizon has 15 minutes to notify Customer’s primary point of contact from the start point of the notification period.
Appears in 1 contract