Proactive Notification Sample Clauses
Proactive Notification. The proactive notification SLA provides credits if Verizon fails to notify Customer of a trouble ticket opened for a critical alarm. Proactive notification is provided by electronic means (e.g. system e-bond, e-mail). Verizon will provide the ticket number and an initial status. The Notification Period begins with opening of a trouble ticket in response to a critical alarm. Verizon has 15 minutes to notify Customer’s primary point of contact from the start point of the notification period.
Proactive Notification. Customer is eligible to receive a credit equal to ten percent (10%) of the MRC for each Business Critical Service which was impacted during an Outage that was not properly notified.
Proactive Notification. Where a Customer receives proactive notification for a particular connectivity service, it will also apply to the Access connected to that connectivity service.
Proactive Notification. Customer is eligible to receive a credit equal to ten percent (10%) of the MRC for each Business Critical Service which was impacted during an Outage that was not properly notified. The maximum credit payable in any monthly billing period will not exceed one hundred percent (100%) of the aggregate MRC for the Business Critical Service feature billed to Customer in the month for which an SLA claim is made. Contact Center Managed Service option without SLA – for Customers not meeting High Availability Requirements. Verizon will, on an individual case basis, agree to manage a Contact Center infrastructure that does not meet minimum requirements for High Availability, but will not offer SLAs as part of the managed service. During the Assessment Phase, as part of the services under the assessment SOW, Verizon engineers will review their findings with Customer, and, as appropriate, propose remediation steps required to bring Customer’s configuration up to the High Availability defined standard in order to receive Contact Center Managed Service SLA coverage. If Customer elects not to perform Verizon’s recommended remediation steps, then Contact Center Managed Service can be provided to Customer but will not include SLA coverage. Pricing for Contact Center Managed Service not eligible for SLA coverage will follow the same fee structure described above in Part I.
Proactive Notification. VoiceLift will notify customer within 15 minutes of any circuit outage per customer’s pre-determined notification procedures.
Proactive Notification. Proactive Notification Standard and Calculation. The Proactive Notification SLA applies solely to the RRO CPE. Company will ping the RRO CPE at Customer’s premises at regular intervals. If the RRO CPE router does not respond after two consecutive ping cycles, Company will send an email notice to Customer’s designated point of contact within 15 minutes of opening the Trouble Ticket.