Sla Measurement Clause Samples

Sla Measurement. 5.1 To monitor the availability of the System, Zen Systems will remotely monitor the System. 5.2 Performance against SLA Service Availability targets is measured on a monthly basis and is calculated using the equation below using data gathered from remote monitoring. Availability = Total minutes in month - Maintenance minutes - Unavailability minutes Total minutes in month - Maintenance minutes 5.3 Maintenance minutes include minutes of unavailability due to scheduled maintenance and emergency maintenance under paragraph 4 and Exclusions (listed below)