Proactive Management Clause Samples
Proactive Management a. Contour will provide the Infrastructure Management Services identified in the applicable Service Order, for the Managed Systems specified in the applicable Service Order.
b. The Infrastructure Management Services may include:
(i) Administrative Networking Firewall, Switch, and Router Changes:
(ii) Network Configuration Backup: Contour will provide configuration backup services for all Managed System networking devices.
Proactive Management. 9.1 BT shall use all reasonable endeavours to detect Incidents by proactively monitoring the status of each New Service 24 hours a day, 7 days a week and 365/6 days a year.
9.2 On detection or notification of an Incident or circumstances which might give rise to an Incident in BT’s reasonable opinion, BT shall register the same with the Service Desk, which shall promptly notify Reuters of the same and manage any Incident in accordance with paragraph 8 above.
Proactive Management. Contour will provide the Recovery Services identified in the applicable Service Order, for the Managed Systems specified in the applicable Service Order. The Infrastructure Management Services may include:
(1) Preventative Maintenances: Contour will perform appropriate preventative maintenance tasks on Managed Systems. The tasks may include services such as log review, job monitoring, and replication job monitoring, disk defragmentation, virtualization configuration analysis and adjustments, each as further defined in an SOP.