Priority Levels. Table 4.2.1 will determine the priorities and corresponding resolution and response times for incidents. Incidents that are not immediately resolved upon notification to GlobalLogic by Client or upon GlobalLogic becoming aware of the incident, will be prioritized and resolved in accordance with Table 4.2.1.
Appears in 3 contracts
Sources: Master Services Agreement (Motricity Inc), Master Services Agreement (Motricity Inc), Master Services Agreement (Motricity Inc)