Priority Level Assignment Sample Clauses

Priority Level Assignment. Provider shall respond to any Application Hosting Issues or interruptions reported by the County based on the priority code assigned to such error. The County shall identify the priority code when it initially reports the issue or interruption to Provider. Provider may, through mutual negotiation with the County, re-classify it after its initial investigation. The County may request, in writing, that the issue or interruption be resolved with a priority code higher than the negotiated and assigned level in which case County will pay PROVIDER for that support on a time and materials basis at a mutually agreed upon rate. This shall not be interpreted to mean that a County may customize the product, but rather that the County may request expedition of a lower level priority for a fee. The priority codes shall be assigned according the table listed below.