Priority 2. High. These issues have a negative impact upon a large business function. This category is characterized by the following: - Issues that significantly impact the normal conduct of Client business - Temporary workaround is a reasonable option. Vendor will make a best effort to resolve these issues within [*] Updates to customer will be given [*].
Appears in 2 contracts
Sources: Information Technology Services Agreement (Trizetto Group Inc), Information Technology Services Agreement (Trizetto Group Inc)