PRINCIPAL POINTS. The objectives of the Service Levels and Service Credits are to: ensure that the Goods and/or Services are of a consistently high quality and meet the requirements of the Customer; provide a mechanism whereby the Customer can attain meaningful recognition of inconvenience and/or loss resulting from the Supplier’s failure to deliver the level of service for which it has contracted to deliver; and incentivise the Supplier to comply with and to expeditiously remedy any failure to comply with the Service Levels.
Appears in 13 contracts
Samples: Lease Agreement, assets.crowncommercial.gov.uk, assets.crowncommercial.gov.uk
PRINCIPAL POINTS. The objectives of the Service Levels and Service Credits are to: ensure that the Goods and/or Services are of a consistently high quality and meet the requirements of the Customer; provide a mechanism whereby the Customer can attain meaningful recognition of inconvenience and/or loss resulting from the Supplier’s failure to deliver the level of service for which it has contracted to deliver; and incentivise the Supplier to comply with and to expeditiously remedy any failure to comply with the Service Levels.
Appears in 9 contracts
Samples: Agreement, Local Authority Software Applications Call Off Terms, Local Authority Software Applications Call Off Terms
PRINCIPAL POINTS. The objectives of the Service Levels and Service Credits are to: ensure that the Goods and/or Services are of a consistently high quality and meet the requirements of the Customer; provide a mechanism whereby the Customer can attain meaningful recognition of inconvenience and/or loss resulting from the Supplier’s 's failure to deliver the level of service Service for which it has contracted to deliver; and incentivise the Supplier to comply with meet the Service Levels and to expeditiously remedy any failure to comply with meet the Service LevelsLevels expeditiously.
Appears in 9 contracts
Samples: Framework Agreement, Cooperation Agreement, Cooperation Agreement
PRINCIPAL POINTS. The objectives of the Service Levels and Service Credits are to: ensure that the Goods and/or Services are of a consistently high quality and meet the requirements of the Customer; provide a mechanism whereby the Customer can attain meaningful recognition of inconvenience and/or loss resulting from the Supplier’s Suppliers failure to deliver the level of service for which it has contracted to deliver; and incentivise the Supplier to comply with and to expeditiously remedy any failure to comply with the Service Levels.
Appears in 5 contracts
Samples: www.contractsfinder.service.gov.uk, assets.crowncommercial.gov.uk, assets.crowncommercial.gov.uk
PRINCIPAL POINTS. The objectives of the Service Levels and Service Credits are to: ensure that the Goods and/or Services are of a consistently high quality and meet the requirements of the CustomerContracting Authority; provide a mechanism whereby the Customer Contracting Authority can attain meaningful recognition of inconvenience and/or loss resulting from the Supplier’s failure to deliver the level of service for which it has contracted to deliver; and incentivise the Supplier to comply with and to expeditiously remedy any failure to comply with the Service Levels.
Appears in 2 contracts
Samples: Framework Agreement, www.hcpc-uk.org
PRINCIPAL POINTS. The objectives of the Service Levels and Service Credits are to: ensure that the Goods and/or Services are of a consistently high quality and meet the requirements of the Customer; provide a mechanism whereby the Customer can attain meaningful recognition of inconvenience and/or loss resulting from the Supplier’s Suppliers failure to deliver the level of service for which it has contracted to deliver; and incentivise the Supplier to comply with and to expeditiously remedy any failure to comply with the Service Levels.
Appears in 2 contracts
Samples: assets.crowncommercial.gov.uk, www.contractsfinder.service.gov.uk
PRINCIPAL POINTS. The objectives of the Service Levels and Service Credits are to: ensure that the Goods Products and/or Services are Servicesare of a consistently high quality and meet the requirements of the Customer; provide a mechanism whereby the Customer can attain meaningful recognition of inconvenience and/or loss resulting from the Supplier’s failure to deliver the level of service for which it has contracted to deliver; and incentivise the Supplier to comply with and to expeditiously remedy any failure to comply with the Service Levels.
Appears in 2 contracts
Samples: assets.crowncommercial.gov.uk, assets.webuat.crowncommercial.gov.uk
PRINCIPAL POINTS. The objectives of the Service Levels and Service Credits are to: ensure that the Goods and/or and Services are of a consistently high quality and meet the requirements of the Customer; provide a mechanism whereby the Customer can attain meaningful recognition of inconvenience and/or loss resulting from the Supplier’s failure to deliver the level of service for which it has contracted to deliver; and incentivise the Supplier to comply with and to expeditiously remedy any failure to comply with the Service Levels.
Appears in 1 contract
Samples: assets.crowncommercial.gov.uk
