Common use of Press Office Clause in Contracts

Press Office. To assess individual customer group levels of satisfaction; to evaluate whether an overall (or composite) customer satisfaction index is possible and would be of any value; to assess how pro-active the press office is perceived to be; to identify whether journalists believe their requests are handled in a timely and effective manner; to identify whether the advice given is understandable or is too complex or legalistic; to assess how satisfied journalists are with how their request was handled; to assess how satisfied journalist are with the out-of-hours service operated by the press office. to identify areas where journalists believe improvements could be made to the service they receive (to be split by those satisfied with outcome of their contact and those that are not); To identify how effective current methods of communication with customers are; to identify the method by which customers prefer to communicate with the office; to ascertain how well informed customers feel they are with the progress of their enquiry; to identify how clearly guidance is explained; and to ascertain whether customers have used our website to gain advice in the first place or whether they have been advised to visit the website by the compliance department. To identify how satisfied customers are with the attitude of staff; to ascertain how knowledgeable staff are perceived to be; to identify whether members of staff deal with enquiries in a reasonable period of time; to assess the ease of contacting members of staff; and to ascertain the level of interest staff members show in customers’ enquiries, as perceived by customers.