Press Office Sample Clauses

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Press Office. An Exploitation Board, responsible for the planning and execution of the dissemination and exploitation activities within EMPOWER, will be organized and a Press Officer will be nominated. The Press Officer will be responsible for the revision of all communication and dissemination elements to ensure the general guidelines defined in this document are properly followed. At the beginning of the project, a project leaflet (introductory brochure) and a flyer will be issued to ensure efficient communication prior to the first results of the project. Furthermore, the poster will be ready for communicating EMPOWER activities inside conferences and public events. Potential communication and dissemination targets will be kept in a calendar that will be created and maintained, containing publication deadlines, national and international conference dates, exhibitions and other events. Once the full communication strategy is defined with the targeted audiences, events, locations and dates, the execution will follow the plan:

Press Office. To assess individual customer group levels of satisfaction; to evaluate whether an overall (or composite) customer satisfaction index is possible and would be of any value; to assess how pro-active the press office is perceived to be; to identify whether journalists believe their requests are handled in a timely and effective manner; to identify whether the advice given is understandable or is too complex or legalistic; to assess how satisfied journalists are with how their request was handled; to assess how satisfied journalist are with the out-of-hours service operated by the press office. to identify areas where journalists believe improvements could be made to the service they receive (to be split by those satisfied with outcome of their contact and those that are not); To identify how effective current methods of communication with customers are; to identify the method by which customers prefer to communicate with the office; to ascertain how well informed customers feel they are with the progress of their enquiry; to identify how clearly guidance is explained; and to ascertain whether customers have used our website to gain advice in the first place or whether they have been advised to visit the website by the compliance department. To identify how satisfied customers are with the attitude of staff; to ascertain how knowledgeable staff are perceived to be; to identify whether members of staff deal with enquiries in a reasonable period of time; to assess the ease of contacting members of staff; and to ascertain the level of interest staff members show in customers’ enquiries, as perceived by customers.

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Press Office. Where we understand 2000 press office calls are handled per year, it is likely there are repeat callers within this number and the number of callers could be more finite. Given the type of call, where more constrained rating measures may not work as well, qualitative questions may lend themselves well to measuring and understanding satisfaction and how services could be improved. For the purposes of providing a fixed cost over the three year period, we provide our recommendation on the frequency of conducting research (further discussion on frequency can be found in section 3). This currently assumes all customer service groups are included at least once. As discussed in section 3, the priority may be to conduct research more frequently with a single customer service group and not to include some of the less important customer groups. Year one and year two are combined below but may be broken into two years. We recommend that each customer survey is staggered to some extent to allow for learning from earlier surveys into later surveys. All seven customer surveys are carried out. 1a Helpline Shorter telephone interview 1b Written Shorter telephone interview 2 Performance Improvement Shorter telephone interview 3 Registration enquiries Shorter online interview 4 good practice Shorter online interview 5 enforcement Shorter telephone interview 6 Press Office Qualitative interviews Two repeat surveys are possible to provide a tracking element, for example, 1a helpline and 3 Registration enquiries. The following sections provide more detail on the planning and execution of the surveys. The quantitative sample sizes provided in section 1.2 provide at least a minimum robust sample size for analysis, where at least 100 interviews per group of interest are included. The larger the sample size, the more robust the sample size will be and the great opportunity there is for sub-sample analysis, for example in the case of advice services, analysis by the type of enquiry/complexity, time of day of call (where calls at busier times can result in lower satisfaction levels). The number of interviews is also determined by the database available. When determining the sample size, the size of the contact database is also taken account of. The response rate to a telephone interview would be expected to be around 10% to 20%, for online this is expected at 5% to 10%. A telephone interviewed sample size in excess of 500 is unlikely to be necessary. 500 interviews provide a robust ...

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Press Office