Prerequisites & Assumptions Clause Samples
The "Prerequisites & Assumptions" clause defines the conditions and expectations that must be met or are presumed to be true before the agreement or a specific obligation within it becomes effective. This clause typically outlines any necessary actions, approvals, or circumstances that need to exist, such as regulatory approvals, delivery of certain documents, or the availability of resources. By clearly stating these prerequisites and assumptions, the clause helps prevent misunderstandings and disputes by ensuring all parties are aware of the foundational requirements for the contract to proceed smoothly.
Prerequisites & Assumptions. The delivery of Software Support Services under these Software Support Terms is conditioned upon the following prerequisites and assumptions:
(a) TRITAN will provide Software Support Services only for the current version of the commercially released, generally available Software.
(b) All Software Support Services will be provided in the English language unless otherwise agreed to by TRITAN and Client in writing.
(c) TRITAN will be permitted to access Client’s computing environment via remote internet connections (e.g. Secure VPN, etc.) to analyze and resolve problems. TRITAN personnel will access only those systems authorized by Client in writing and will not access those systems without Client’s express consent. In order to utilize remote access, Client must maintain reasonable internet access and provide TRITAN with appropriate credentials, procedures and permission to access Client’s environment.
(d) Additional prerequisites and assumptions applicable to all Software Clients may be set forth in an Order.
(e) Client agrees to work with TRITAN to plan for the foreseeable utilization of Software Support Services. Client will comply with TRITAN’s process for submitting Support Requests which shall utilize TRITAN’s support tracking software to facilitate submission and management of Client Support Requests.
(f) Client agrees to provide support directly to its Client Locations and Authorized User community and to develop sustainable support procedures.
(g) Client agrees to provide an internal escalation process to facilitate communication between Client’s management and TRITAN as appropriate.
(h) Client agrees, where applicable, to provide reasonable office space, telephone and internet access, and access to Client’s systems and diagnostic tools to TRITAN personnel that are required to be onsite.
Prerequisites & Assumptions. The delivery of Support Services under these Support Terms is conditioned upon the following prerequisites and assumptions:
(a) TRITAN will provide Support Services only for the current version of the commercially released, generally available Software.
(b) All Support Services will be provided in the English language unless otherwise agreed to by TRITAN and Client in writing.
(c) TRITAN will be permitted to access Client’s computing environment via remote internet connections