Pre-Deployment Testing Sample Clauses

Pre-Deployment Testing. The Contractor shall plan for an integrated pre-production test, and ensure the completion of such pre-production testing, prior to migrating a system or service into production for the EITS Environment. Contractor shall incorporate into their pre-production testing the pre- deployment systems test plan developed by the Service Provider assigned majority responsibility for the release or deployment. Where such a pre-deployment systems test plan does not exist, or where a Service Provider does such not have majority responsibility, the Contractor shall create the pre-deployment systems test plan. The Contractor shall provide for pilot activities as part of their pre-production test, where appropriate or as requested by the Government. The Contractor shall provide a process for managing pre-deployment testing and document the process in the SMM. Contractor shall ensure compliance with the pre-deployment testing process across the Integrated Service Providers. As part of this process, Contractor shall accomplish independent quality assurance that verifies the change, release, and deployment plans in order to identify risks, issues, and deviations related to any significant new or changed service. Contractor shall facilitate and coordinate the Integrated Service Providers in prioritizing risks, issues, and identifying deviations. The Contractor shall perform quality assurance of the service management processes and tools to ensure operational readiness such that the new or changed service can be operated and maintained effectively (i.e. fit for purpose and use). Contractor will verify:  The ability of the Service Providers to respond to and resolve Incidents  The accuracy of Configuration Item data  That systems are under monitoring and reporting tools  That operating procedures, training, and documentation is accurate  That service continuity provisions are ready  That security management and patching levels are accurate The Contractor shall coordinate the resolution of test failure issues, including platform- integration-related issues with the appropriate Integrated Service Provider. The Contractor shall create and submit a Pre-Production Validation report to Change Management, showing the result of the pre-production test conducted by the Integrated Service Providers and the results of Contractor’s independent quality assurance measures. Contractor shall consolidate and provide test reports to Government and Customer that outlines test outcomes and a...