Common use of Platform Architecture Clause in Contracts

Platform Architecture. The Jive Cloud platform architecture is unique to the market and based on a distributed (not centrally hosted) model. It offers our customers a single, transparent experience that is at the same time limitlessly scalable, natively redundant, and extremely fault tolerant. Jive Cloud is the engine behind Jive’s industry-leading uptime, world-class customer satisfaction, and unmatched call quality and user experience. Jive Cloud is a cloud-based platform, operating from several dispersed, worldwide datacenter locations. Jive chooses datacenter facilities that are essential to the markets we serve, enabling us to provide highly available service and resilient network access to any geographic market. Jive’s global datacenter footprint includes tier one centers in: Los Angeles, CA, New York, NY, Dallas, TX, Chicago, IL, and the United Kingdom. Jive has sufficient coverage diversity to ensure our customers have enough redundant access points to deliver consistent service and high availability. Jive only partners with tier one datacenters, which have shown a commitment to a professional standard of conduct, integrity, and ethical values. All Jive selected datacenters have successfully completed AT-101 SOC II security audits. These audits stringently evaluate datacenter management, security, and controls over infrastructure and information, as well as the the people, procedures, and systems which operate and support them. All datacenter facilities perform proactive maintenance on all critical security systems, and include fully redundant UPS, backup generators, and cooling systems. Each datacenter also includes scalable bandwidth options, business continuity solutions, managed firewalls, remote hands, load balancing and a variety of security related services. Jive’s computing platform is built on x86-based hardware, ensuring easy access to additional components as necessary. Computing resources are virtualized and clustered to create a true cloud computing environment. Top-quality network equipment (e.g., Cisco, Brocade, and Juniper) provide highly available access to all computing resources. The call infrastructure component of Jive Cloud is where call processing, routing, and endpoint registration take place. Different subcomponents are responsible for managing PSTN integration, delivering specific call functionality, and managing the actual media streams and handsets involved in making internal and external calls. Call routing in Jive Cloud utilizes a microservice architecture where each service only has a small responsibility for the routing of a call. By limiting the scope of each individual service, the individual instances have a higher call capacity for their small slice of functionality. Many of the services are so small that a single instance could likely handle hundreds of calls per second. This also allows Jive Cloud extra granularity in scaling services. Calls within the system stay within a cluster of systems that provide all the core services. To achieve the optimal balance, Jive employs a mix of both SBC and customer access solutions. Jive’s SBC infrastructure performs hosted NAT transversal and anchors media when needed, but will dynamically release the media stream when conditions permit and are required. Jive can keep all calls on the customer’s network without sending them back through our datacenters. This basic design philosophy allows Jive to deploy fixed sites with the highest degree of quality, scalability, and functionality, while still allowing our customers to roam freely with phones. Jive combines carrier-grade session control with edge intelligences to balance interfacing requirements with delivering the best quality call experience possible. Jive Cloud is a distributed - not centrally hosted - computing platform. The distributed model has several key advantages, including: scalability, dynamic load balancing, better redundancy, and higher availability.