Common use of Planned Maintenance Clause in Contracts

Planned Maintenance. The customer will be informed in advance about planned maintenance. During the maintenance period, the hosting service may temporarily be partly or completely out of order and therefore not available to the customer (priority level 1: interruption of the service). A message on planned maintenance will contain the following information and will be sent at least two weeks before the maintenance commences:  time span in which the planned maintenance will take place;  expected actual duration of the planned maintenance;  services which will be influenced by the planned maintenance;  priority score. Planned maintenance is not included within the availability calculations, unless the maintenance exceeds the planned time span, resulting in the hosting service being unavailable for the customer.

Planned Maintenance. The customer will be informed in advance about planned maintenance. During the maintenance period, the hosting service may temporarily be partly or completely out of order and therefore not available to the customer (priority level 1: interruption of the service). A message on planned maintenance will contain the following information and will be sent at least two weeks before the maintenance commences:  − time span in which the planned maintenance will take place;  − expected actual duration of the planned maintenance;  − services which will be influenced by the planned maintenance;  − priority score. Planned maintenance is not included within the availability calculations, unless the maintenance exceeds the planned time span, resulting in the hosting service being unavailable for the customer.