Support Parts Agreement Sample Clauses
A Support Parts Agreement is a contractual provision that outlines the terms under which one party supplies replacement or spare parts to support the maintenance and operation of equipment or products provided to the other party. Typically, this clause specifies the types of parts covered, delivery timelines, pricing, and responsibilities for ordering and stocking parts. By clearly defining these terms, the clause ensures that necessary components are available to minimize downtime and maintain operational efficiency, thereby reducing the risk of service interruptions due to unavailable parts.
Support Parts Agreement. 4.1.1 Ensure that all Monitoring Analytics and Therapeutic Care equipment of the same model number at Customer Site is covered by the same Support Parts Agreement program, a separate Philips service agreement (except Biomed Assist Services), or Philips standard warranty. If such service agreement or warranty expires during the term of this Agreement, then all equipment of the same model as the Monitoring Analytics and Therapeutic Care equipment must be added to the existing Support Parts Agreement program (except Biomed Assist Services) or a new Philips service agreement that includes a Support Parts Agreement.
4.1.2 Designate and train a biomedical engineer and an alternate, who will serve as Philips’ primary support contacts. Such individuals must be familiar with all aspects of biomedical training provided by Philips. In addition, the biomedical engineer shall maintain the integrity of the Covered System. If Customer does not have a trained biomedical engineer who meets Philips requirements, then Customer shall purchase the optional Biomedical Engineer (BMET) Training course.
4.1.3 If Customer cannot resolve the Covered System problem and requires on-site assistance of Philips, then Philips will provide such on-site service at Philips then current standard labor and travel rates per service visit (unless Second Response coverage is included in this Agreement).
Support Parts Agreement. 4.1.1 Ensure that all Patient Care Equipment of the same model number at the Patient Care Equipment Site is covered by the same Support Parts Agreement program, a separate Philips service agreement (except Biomed Assist Services), or Philips standard warranty. If such service agreement or warranty expires during the term of the Service Agreement, then all equipment of the same model as the Patient Care Equipment must be added to the existing Support Parts Agreement program (except Biomed Assist Services) or a new Philips service agreement that includes a Support Parts Agreement.
4.1.2 Designate and train a biomedical engineer and an alternate, who will serve as Philips’ primary support contacts. Such individuals must be familiar with all aspects of biomedical training provided by Philips. In addition, the biomedical engineer shall maintain the integrity of the Patient Care Equipment. If the Customer does not have a trained biomedical engineer who meets Philips requirements, then Customer shall purchase the optional Biomedical Engineer (BMET) Training course.
4.1.3 If Customer cannot resolve the Patient Care Equipment problem and requires on-site assistance of Philips, then Philips will provide such on-site service at Philips then current standard rates for demand service plus applicable travel charges per service visit (unless Second Response coverage is included in the Service Agreement).
Support Parts Agreement. 4.1.1 Ensure that all Monitoring Analytics and Therapeutic Care equipment of the same model number at the Customer Site is covered by the same Support Parts Agreement program, a separate Philips service agreement (except Biomed Assist Services), or Philips standard warranty. If such service agreement or warranty expires during the term of this Agreement, then all equipment of the same model as the Monitoring Analytics and Therapeutic Care equipment must be added to the existing Support Parts Agreement program (except Biomed Assist Services) or a new Philips service agreement that includes a Support Parts Agreement.
4.1.2 Designate and train a biomedical engineer and an alternate, who will serve as Philips’ primary support
4.1.3 If Customer cannot resolve the Covered System problem and requires on-site assistance of Philips, then Philips will provide such on-site service at Philips then current standard labor and travel rates per service visit (unless Second Response coverage is included in this Agreement).