Common use of Performance of the Addressbook base service Clause in Contracts

Performance of the Addressbook base service. Objectives Definition • The performance of the AddressBook service refers to its response time. Response time meaning the time needed to execute a request. • Following url is taken into account: o AddressBook/v1 (on the SOA BUS) • Attention: The response time does not include: o The time needed to deliver the information over the Internet o The time needed to process the information at the End Users premises. Measuring method • This response time is measured on the Reverse Proxies. .Both start time (request received) and stop time (answer sent to the End User) are measured and stored in a database. • Measuring is done on real transactions, and only on those having a “stop time” within the measuring period. Calculation • All response times are calculated: Stop time – Start time for every request. • The percentage that meets the target is calculated based on following formula: Performance = ∑Tests meeting the target x 100 % ∑Total Tests Reporting and evaluation period • The performance is calculated and reported monthly. Corrective actions are initiated when appropriate. • The formal evaluation however is done on a yearly basis. Service Level Objectives Functionality Target Service Level Objective Committed Target AddressBook 4 sec 90%2 95%

Performance of the Addressbook base service. Objectives Definition •  The performance of the AddressBook service refers to its response time. Response time meaning the time needed to execute a request. • Following url is taken into account: o AddressBook/v1 (on the SOA BUS) • Attention: The response time does not include: o The time needed to deliver the information over the Internet o The time needed to process the information at the End Users premises.   Measuring method •  This response time is measured on the Reverse Proxies. .Both start time (request received) and stop time (answer sent to the End User) are measured and stored in a database. •  Measuring is done on real transactions, and only on those having a “stop time” within the measuring period. Calculation •  All response times are calculated: Stop time – Start time for every request. • The percentage that meets the target is calculated based on following formula: Performance = ∑Tests  Tests meeting the target x 100 % ∑Total Total Tests  Reporting and evaluation period •  The performance is calculated and reported monthly. Corrective actions are initiated when appropriate. •  The formal evaluation however is done on a yearly basis. Service Level Objectives Functionality Target Service Level Objective Committed Target AddressBook 4 sec 90%2 95%

Performance of the Addressbook base service. Objectives Definition •  The performance of the AddressBook service refers to its response time. Response time meaning the time needed to execute a request. •  Following url is taken into account: o :o AddressBook/v1 (on the SOA BUS) •  Attention: The response time does not include: o The time needed to deliver the information over the Internet o The time needed to process the information at the End Users premises. Measuring method •  This response time is measured on the Reverse Proxies. .Both start time (request received) and stop time (answer sent to the End User) are measured and stored in a database. •  Measuring is done on real transactions, and only on those having a “stop time” within the measuring period. Calculation •  All response times are calculated: Stop time – Start time for every request. •  The percentage that meets the target is calculated based on following formula: Performance = ∑Tests  Tests meeting the target x 100 % ∑Total Total Tests Reporting and evaluation period •  The performance is calculated and reported monthly. Corrective actions are initiated when appropriate. •  The formal evaluation however is done on a yearly basis. Service Level Objectives Functionality Target Service Level Objective Committed Target AddressBook 4 sec 90%2 95%

Performance of the Addressbook base service. Objectives Definition • The performance of the AddressBook service refers to its response time. Response time meaning the time needed to execute a request. • Following url is taken into account: o :o AddressBook/v1 (on the SOA BUS) • Attention: The response time does not include: o The time needed to deliver the information over the Internet o The time needed to process the information at the End Users premises. Measuring method • This response time is measured on the Reverse Proxies. .Both start time (request received) and stop time (answer sent to the End User) are measured and stored in a database. • Measuring is done on real transactions, and only on those having a “stop time” within the measuring period. Calculation • All response times are calculated: Stop time – Start time for every request. • The percentage that meets the target is calculated based on following formula: Performance = ∑Tests meeting the target x 100 % ∑Total Tests Reporting and evaluation period • The performance is calculated and reported monthly. Corrective actions are initiated when appropriate. • The formal evaluation however is done on a yearly basis. Service Level Objectives Functionality Target Service Level Objective Committed Target AddressBook 4 sec 90%2 95%